Definitely a bit underwhelmed and disappointed in the service aftercare when spending $$. The service and professionalism was definitely a bit lackluster and I cannot recommend anyone taking their shoes. I'll spare you the details but to have taken 5 pairs of shoes and for them to be not properly done (the cleaning exclusive shoes were fine) is not anything to strive for. Was also gaslit when saying they never mentioned such follow-up service, but I had the texts... read more

They used to be quite professional and customer friendly. However the last time I went in to get two high end shoes repaired he insisted I pay full cash payment in advance and was very rude. They have always done beautiful work so I am not saying not to use them but I will not. read more

Really solid quality work! My favorite pair of booties we're looking rough, but they're so comfortable so I thought I'd try this place out. I should have taken before pics because the shoes were fading, the heel was scratched, the bottom sole was uneven, the heel was worn. And yet they're so comfortable and stylish, I wear them all winter with happy feet. Anyway dropped them off here and viola! He made them new again!! They looked absolutely new--not sure if he redyed the boot but they're pitch black again, repainted the scratched heel, put another layer on the sole and replaced heel tip. I already dropped off another pair of heels that needed some TLC! It's a great place for shoes that you love and are not ready to part with. Sometimes they just need a spa day with the shoe dr! read more

The Shoe Doctor - Shoe Repair Near Me - El Paso, Texas

Friendly, quick and affordable. Would recommend for any work you need on your boots. Kinda hard to find but the whole mall seems to be getting a facelift so there is a good amount of signage letting you know where it is. read more

I have lost 110 pounds so I took all my Coach and Harley Davidson belts to the Shoe Doctor to have taken in. He did and amazing job and I saved a time of money!!!! A $10 adjustment on a belt that costs $150 is a bargain indeed, but only if the work is perfect and it was! I am so happy! read more

I have had many pairs of shoes repaired and redone completely. They looked beautifully brand new. Service is consistently on time for great work and I highly recommend the Shoe Doctor! read more

I went in on previous yelp reviews even though some had said it was pricey. The re-soling of my boots was competitively reasonable and the work was excellent. The staff is friendly as well. I highly recommend read more

My old boots (broken zipper) and sandals (worn-through sole), are restored! I'm so impressed.

The Shoe Doctor not only replaced the shredded taps on my pumps, he also fixed the soles. That has greatly improved my ability to walk in these particular shoes. They would slide and make my footfall rather noisy. Thanks to his expertise, he added years to some of my favorite pairs of shoes! read more

I started with a shine and they noted a required repair. In all about two hours for the shine and new heels. They are just left of the Greenery as you enter. read more

He was able to correct soles on Retro Jordan's from one day to the next. Thank you for your quick and attentive service!

Tania Borges I was last Saturday 12/4/22 in The Shoe Doctor, Sunland Park Mall. The manager Victor, trated to arregmemt my shoes, but he didn't like his work. I wanted to pay for this effort, but he don't accepted it. For me was very important to express his profesional ethic,throw this public space. Thanks so much read more

Possibly the best job you can get on any pair of mens and Woman's shoes and boots when it comes to repair, restoration and custom orders. The service is professional and the owner knows a lot about his craft. He is one of a kind. read more

I'm from out of town and needed to get my shoes repaired. I went to The Shoe Doctor and was very happy with the results! Not only did the turn around time exceed my expectations, I received a text message when they were ready. Victor was a pleasure to deal with. He was upfront about the cost of the repair. He even went above and beyond with my shoes. I don't know what he did but they looked practically new when I picked them up! The price was reasonable and the service was great! I would recommend The Shoe Doctor to anyone who needs their shoes repaired. read more

Very quick turn around for repair of my broken purse strap. Professional repair quality and service

victor is a magician, a superbly skilled craftsman, my old and beloved boots were falling apart- it took victor just a few hours to rebuild them- better than new old school craftsman !10 stars out of 6 read more

This place is the best shoe repair shop I have done business with. The quality of their work is by far outstanding. The gentleman that is at the front counter which is also the shoe repair man is very friendly and helpful. This shop can also help you with repairing purses, belts, luggage and pretty much anything leather. Their custom made boots are the best! I have bought 2 pairs of boots, custom made to my size and they fit like a glove! Definitely a must try shop at Sunland Park Mall. read more

Would have been an easy 5 star review based on my first visit; excellent, warm customer service and great craftsmanship. This is a terrific little store. However my request was lost in translation and not completed meaning I had to return and this time they closed early leaving me with a wasted journey across the city. The owner is very nice and a good guy but distributing business cards to customers with opening hours 90mins different from reality is super annoying and leaves a bad taste, it's not respectful and a shame to drop the ball on something so easily fixed. This places closes at 19.00 even though the info says 20.30... :/ read more

Modern life brings us great things like espresso at every corner and Yelp. Sadly, modern life also spells the doom of artisans and tradesman. Yet, in El Paso you can still find tradesmen, even in the high end mall that is Sunland Park. The Shoe Doctor repairs, cobbles, shines, and sells shoes and all manner of leather goods. But what sets the Shoe Doctor apart, other than the fact that he is in a mall (!), is the quality of service and craftsmanship. I have taken three pairs of shoes to be re-heeled and re-soled and in each case the shoe comes back to me better than the original. The owner is also a very gentle and nice man whose young son often spells him and manages to be very professional despite his age (about 11 I think). read more

The owner is the friendliest most respectful and professional person. He is fast, knowledgeable and you can see he takes pride in his work. Decent prices for the impeccable job he does. His experience and longevity preceeds him. Do not bother going anywhere else, take your shoes here, while the mall might seem like a ghost town right now, he is worth the trip. I saw an announcement that he also has curbside service, havent used it myself. read more

Amazing work! So impressed by how well he fixed my shoes! They look brand new! Check my pictures. They were really bad when I gave it to him and now they look amazing! He's very nice and very sweet! Always looking forward to make his customers happy! read more

The Shoe Doctor - This was before. - Shoe Repair Near Me - El Paso, Texas

See all

Victor is a real shoe professional. He can and does everything from making custom made boots from scratch to polishing and repairing shoes. He does an amazing job taking care of my boots and shoes, and I highly recommend his expertise and services. read more

Fantastic work! I didn't recognize the boots - they were really beat up when I dropped them off to be re-soled and now they look better than brand new! Amazing! AND they were done in two days! great work and very fast! read more

The Shoe Doctor - This is the before.....poor boots needed some TLC and they got it! - Shoe Repair Near Me - El Paso, Texas

See all

Victor is a true craftsman of his trade. The re-sole on my boots could not have been higher quality. Amazing work!!! Boots look brand new.... read more

I am astounded at the work of Mr. Navarro. A true craftsman indeed. I took him a pair of my 6 year old Lucchese lizards to him. Good boots aren't cheap and these stood up to everything I threw at them. I had recently purchased a new pair and considered tossing these out. I refused to do so because they were built so damn well. I took them over to Mr. Navarro and told him that I needed a resole only. He stated that as a part of his service he always cleans his client's boots. I didn't think too much of it at the time. I figured he would just give them a little touch up. When I picked them up I was in awe. He practically restored my boots back to their original look. I am talking squared away soles and heels. My boots were standing tall and looking good. Mr. Navarro takes pride in his work. A great reminder that quality and craftsmanship go hand in hand. I will bring all my Lucchese's to him to clean periodically. Absolutely amazing! read more

The Shoe Doctor - My boots after resole and cleaning. Amazing! - Shoe Repair Near Me - El Paso, Texas

See all

Very professional and does exceptional work. Great attention to detail. These Justin boots came from up north where there is snow and salt, and he made them look new! I thought they were a lost hope. Highly recommended. read more

The Shoe Doctor - After - Shoe Repair Near Me - El Paso, Texas

See all

My name is Tiffany I live in Austin, TX. My husband is a congressman at the Capitol .. I was visiting El Paso and we were at Sunland Park Mall. As I was going up the escalator my shoe got stuck, the rubber bottom of my heel came off!! Which made very upset because these were Christian Louboutin! I asked one of the mall employees if there was a shoe repair shop and he told me to take it to The Shoe Doctor and in 5 minutes my shoes were fixed and even polished! This was great service, I was ready to put a complaint against the mall for the stair malfunction, but The Shoe Doctor saved my day! I think this service should be offered in every mall. Take your shoes here, you will not be disappointed. read more

More expensive than any of the shoe repair stores I checked out and they do not make up for it in quality. Zipper is on the verge of completely coming off and the metal pull tab broke! The staff was totally unresponsive to what was obviously poor work. read more

They are quite expensive, but the quality of the work is better than most of the other shoe repair shops in El Paso. Be sure to let them know if you need them in a day or two, otherwise it could be a week or two till they are ready. read more

We agreed the resole the shoes for $49. When I went to pick them up, the price had increased to $75. I told him the surfaces were very smooth and looked slippery. He said they would be alright. I paid him $50, which he reluctantly accepted after my dispute of the inflated charge. The first time it rained a couple of weeks later, I was walking very carefully, but still slipped and landed hard on one knee. I went back in to tell him the new soles were very slippery and I had fallen. First, he wanted to CHARGE me to redo the soles. I argued, and then he accused me of LYING about slipping! Finally, he agreed to redo the soles at no charge. The new soles came apart a short time later. TRUE STORY--STAY AWAY! read more

Just took my husbands 3 year old Allen Edmonds shoes for new soles and polishing, and they look good as new. It only took one day too! I am very happy with repair they have done. read more

5 star craftsmanship!! I can't believe we have such service available right here on the west side of El Paso! I brought my Louboutins in and got them protective soles!! Fantastic work! Thank you! read more

I had just purchased a brand-new pair of shoes and only worn them about a dozen times when somehow I managed to put a little cut on the shoe. It wasn't a big cut, but it was noticeable and I could still wear them. I felt uncomfortable with the gash and thought I would have to live with it. I decided to look for a shoe repair place and see if they could do anything to minimize the damage. I ran across the reviews for the shoe doctor and he had received several good reviews, so I decided to give him a try. I walked in and showed him the damage to the shoe. He went off with the shoe for a couple of minutes into a back room where I heard a buzzing sound. When he came back and showed me that he had minimized the damage. The gash wasn't very big so what he was able to do for it was enough to make it seem less obvious. This was more than I thought he would be able to do for the pair of shoes and I am grateful. It looks very good, you can't really tell that I had a cut in the shoe before. I asked him how much It was and he said I could catch him next time. The repair might have been a minor thing for him but for me it was something very important because the shoes were very expensive. I told him that if he wouldn't accept payment I would give him a good review in return. He is a very friendly man and I would definitely go back to him if I needed any repair work in the future. read more