i have never written a review of anything before, but this one just had to be written.
i bought five pair of the same shoe from the Shoe Salon last fall, in different colors. and they were lovely, and at a good price, end of season.
I wore only one pair so far,, maybe 7 times total, and i noticed the other day that the soles are falling apart, coming off in huge pieces. I don't know if they can be repaired, as they have a spongy foam sole. - and I have 4 more just like it!
I contacted the store to report the defect, and customer service referred me to a manager or owner. He told me that, because I had shortened the heel (I am tall!) that the defective soles were not his responsibility, and told me to wear all the rest until they fell apart. He said I was "lucky" to have gotten seven wearings (not even one season) out of the shoes as they were marked down..
But it goes on, much worse. He said that he had thoroughly investigated me on the internet before talking, and made disparaging remarks about me and my profession., which he knew. He said he had prepared to speak to me because he has a number of "psychos" contacting him with concerns before. He then went on to say that his was a "christian store", but when I asked him to treat me according to the golden rule, he went off in a whole new direction telling me what the lord's will is and is not. By the end of our conversation, I knew that he had helped me, and I had learned.
1) Don't buy five pair of any thing at once, it's obsessive!
2) Don't buy anything from Shoe Salon, they will not only fail to back their
products, but will quote scripture as to why that is OK to do. and
3) there is a time an place to let people know when a company is just plain bad to
deal with,and this was the time.
Shop at your own risk!! Buyer beware! read more