" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

bathrooms were disgusting so vial almost vomited. someone shit on the floor and it was crusty so it…read moreclearly has been there a while. the fitting room was such a mess and no one was even in there to help. the cashier was so rude she kept texting on her phone while i was trying to get checked out. old navy sucks. balls.

This store is there and it is located near a lot of outlets in Terrell Texas it seems that this…read moreoutlet is not as popular as it used to be as it build new stores near Terrel if you want to quality close shop here

This is a great place to get affordable professional business wear for men and women. High-dollar…read morelawyers may not find the suits here adequate - but for us average 'folk' - they have really nice offerings. They currently have a deal where you can sign up on your phone for text alerts and get an instant $5 coupon at the register. You can use this in conjunction with a free rewards card to earn bonus points toward future purchases. I just picked up 3 pair of business slacks for my husband - after tax, around $80. They are comfortable, heavy-weight cotton slacks. The staff is very friendly and professional. They have ties, wallets and belts for men. I honestly have never looked at the women's section - I've just come here for the great deals on business wear for my husband, so I don't know what size ranges they have on the women's side. They have business casual slacks and tops as well for men... but they do not have big and tall sizes... ie, they will have XXL, but they do not carry XXLT.

I was so impressed by the helpfulness of the sales clerks. I went there with my husband who always…read morehas a hard time finding his size in shorts and clothing in general as he is small. They had a great selection, decent quality and very reasonable prices. Will definitely go back.

Great customer service with no pressure shopping. Items were…read morepriced in an affordable range.

I made the 45 minute trip to this store today. The staff at this location are AWESOME!! The…read moremanager helped my whole family (wife, 2 daughters and myself). I really appreciate them being open and having such positive attitudes. Thank you so much.

If you want the feel and smell of Goodwill but the prices of Ross then you have found your store…read more I was so disappointed at how this store looked and quite frankly it had the smell of old clothing. I will say that the line moved quickly. I was there during the tax free weekend so it was packed.

Love this store! Recently, the Terrell TX location has upped it's game. It's no longer…read morechic-messy. Lately it has been much cleaner and more organized than other area Marshalls or similar stores. From gourmet food to the latest in shoe fashion, baskets and bins and beautiful knick knacks, you will find the unique gift or decor that you will like -- at a price that's pocketbook friendly.

They always catch you up by that dang register check out Ha!!…read more Busy store, good location, cost efficient You can find ANYTHING THERE LOVE ROSS

Great selection and prices are hard to beat. The carts with the pole, doesn't allow you to buy a…read morebunch of stuff, because you have to carry all the bags out yourself. Thats the only downside. Clothes selection and all the kitchenware is what i go for when shopping here.

Jus Had a great experience in here. Store was really neat. Price for levis was average pricing. The…read morecashier didn't hover us as we shopped, thats always a plus, and she was very nice.

From the owner: Visit the Terrell Levi's Store, located at 301 Tanger Drive and we can personally help you find the…read moreperfect pair of jeans. You wear jeans. You live in Levi's.

The Cupcake Bouquets at the Walmart Bakery are AMAZING. They are delicious and Beautiful. For…read more$19.99 they make a WOW presentation for any event! No one of the party was aware that the Bakery sold these. It is my new GO TO for small parties

Be extremely careful about Walmart's bait-and-switch pricing. They advertise one price online, lure…read moreyou in, and then try to charge something completely different in the store. My experience on 11/18/2025 was a perfect example. I saw a Walmart ad for a Star Wars toy for $10. It was out of stock online but said "Pick up at store," and the Terrell, TX Walmart (Store #265) showed it in stock. I drove over an hour to get there. At the register, the toys rang up for $29 each! Almost triple the advertised price. Nowhere did the ad say the in-store price would be different, and the crossed-out "original price" online was $24.99, so even Walmart's own numbers didn't match. I asked an employee, assuming they would simply match their own advertised price. Instead, I was sent to the service desk, where I waited 20 minutes only to be told they WOULD NOT HONOR IT. They refused to match Walmart's own app price. Their reasoning was that Walmart online and Walmart the store are completely different monoliths. WHAT?!? WHY!?! I spoke with multiple supervisors--Kim, Andrea, and finally Daniel--all of whom repeated the same canned line: that online and in-store are "completely different" and they "can't do anything about online prices." This is absurd. Walmart's own policy says they match prices from Walmart.com, yet here they were pretending their own website belonged to some unrelated company. The corporate call center wasn't any better. I was told the issue would be escalated urgently and that I'd receive a call within 30 minutes. I waited 45, called back, and they had *no record of me at all*. After retelling the entire story, I was finally told that the store manager, Robert, would call me within three days. I left empty-handed after wasting my time, gas, and patience. This is FALSE ADVERTISING, plain and simple. As I told Andrea: How is a customer supposed to know that Walmart's advertised online price isn't actually the price? How is it acceptable to say something costs $10 online, then charge $30 in store? Why even list prices online at all if they bear no relation to what you'll be charged at the register? The whole thing feels intentionally misleading--a mechanism to pull customers into the store with low online prices, only to hit them with higher ones once they arrive. The three "managers" I spoke to acted like price matching or overrides are mythical concepts they've never heard of. Walmart is one company. Online or in-store, the price they advertise should be the price they honor. Instead, I was met with rudeness, inconsistency, and a complete lack of accountability. Terrell, Texas Walmart should be embarrassed by the incompetence on display today. I'm still waiting for a so-called "resolution," but based on how badly this was handled, I'm not holding my breath. *TERRELL, TEXAS WALMART SCAMMED ME.* They should have done a simple override and honored their own price. Ridiculous.