As first-time homebuyers, working with Roman Trevino was perhaps the best decision we could have…read moremade for this overwhelming process. He is, without a doubt, the most patient, knowledgeable, and detail-oriented realtor I've ever worked with (and just a lovely person to boot). Roman took the time to truly understand what we were looking for and worked tirelessly to ensure that every option aligned with our needs. He made us feel comfortable and confident at every step - always listening, answering questions with care, and offering practical advice when viewing apartments. When we finally found *our* apartment, he was with us every step of the way, helping us assemble an outstanding team of professionals who made the process seamless. He expertly managed the complex coop application, ensuring that we felt completely organized and prepared at each stage. Having him in our corner when we encountered roadblocks or issues, made the overwhelming moments feel far more manageable. We are incredibly grateful for his guidance in helping us find our forever home and for the team he built around us. I wholeheartedly recommend Roman to anyone searching for an apartment or home (and have already done so multiple times). Do yourself a favor--work with Roman!

Working with Laura Merrill was such a pleasure. She helped us get 100% ready with our application…read moredocuments before even beginning our tours so that we could be ready to go when the time came to apply. She was responsive and gave great advice. Highly recommend reaching out to her if you're starting your apartment search!

Elana Delafraz was extremely helpful in finding and securing my apartment. In particular, her…read moreresponsiveness and guidance made (a usually stressful) process smooth and straightforward. Would recommend to anyone in search of their next home.

I worked with Chris and Daniel on finding and selecting our apartment. They were very informative,…read moreflexible, and quick to respond whenever my roommate and I had questions or concerns regarding the apartment or the lease. They guided us through each and every step of the application and move-in process. They ensured that we had all of the information and that we understood everything as we went. So, I really appreciate their help and guidance in this process as my roommate and I found out home.

We were in the market for a small pied a terre in Manhattan. A busy and seasoned agent referred us…read moreto Claudia Hason at Douglas Elliman. As a former New Yorker I was out-of-touch with local real estate, and followed through with the referral. My first impression of Claudia was that she's young, not as experienced as her older colleagues. With that said, she did a great job as our agent. Claudia is responsive, recommending studio apartments that met our budget and criteria; she actually pre-screened a few units and was readily available on our limited trips to NY. (We're based in Pennsylvania.) Claudia is part of the successful Stanica team at Douglas Elliman. When there were contractual questions and issues germane to our purchase, Claudia got sage advice from Simona Stanica and other members of the team. We were in good hands. Claudia is based at 575 Madison Avenue. The office number is 212/350-8500 and her email is claudia.hason2@elliman.com. If we ever sell the studio, I will sign Claudia on to represent us.

Dorothy was instrumental in helping me to buy my first house. From day one she was there for me…read more She answered all my questions and patiently helped me find my perfect home. Highly recommend!

We had an amazing experience working with Teddy to buy our first home. As first-time buyers, we had…read morea lot of questions, and he was endlessly patient, available, and kind. He made the process feel manageable and helped us land our dream apartment in Brooklyn. We couldn't recommend him more.

I had an excellent experience with Teddy Cafaro when I purchased my UWS co-op! I am an out of state…read morebuyer and he made arrangements around my limited schedule, showed me an array of choices. We walked up, rode up, saw city views from all types of apartments in my area of choice. I loved on, made an offer and it fairly straightforward from there. He recommended a super RE lawyer to handle things. We closed and he helped me with the walk through and he did everything on my check list. He sent me pictures, face-timed me and helped out in so many ways. Thanks Teddy!! I love my new apartment.

Gail B. Siller with Prince Real Estate Associates LLC is a true gem. In the NYC rental world,…read moreeveryone who has worked with her seems to have a 'Gail story'--a testament to her expertise and the lasting impression she leaves. She is an expert agent who is super responsive, incredibly sharp, and always looks out for families. Because of her encyclopedic knowledge of the market, she is our first call whenever we think about moving. If Gail says, 'Honey, there really is nothing right now,' we know she means it and we trust her completely. She always has the best listings and can work with landlords directly because she is so well-known and respected. She doesn't just find you an apartment; she finds you a home (a very important distinction). She navigates the entire process with care and expertise. If you have the chance to work with Gail, take it!

Will take your money for application fees and then keep you on read for 5+ days. Horrible…read morecommunication and very disappointing experience.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

As I did not know any real estate agents in Brooklyn, I took a chance on-line where I found Donald…read moreLai to help my daughter find an apartment. The result was perfection : he instantly bonded with her and gained her confidence. He introduced her to a range of properties, quickly assessed her preferences and completed the search in two visits. My wife and I met him, when we acted as a sounding board for her on the final tour. She and we found Donald to be highly professional, knowledgable, thorough, personable and patient. His recommendations were totally on target. He also assisted in expediting the rigorous leasing process. We would unequivocally recommend as your real estate agent of choice in Brooklyn, as well has extending that recommendation throughout the City.

Worked with Donald to find a place to live in the NYC area. He is extremely professional,…read moreknowledgeable on the market and processes, and has strong connections to facilitate the search and buying process. Highlights: -Fast and concise communication -Quick turn and flexibility with last minute changes -Strong connections (legal teams, banks, etc.) and a great team to support -Had experience selling in a building we were looking at and was able to maneuver through the process to maximize negotiations for us -Positive attitude! Definitely one of the strong more seasoned real estate agents I've worked with. Thanks Donald!

The First Service application is easy too navigate for bothe the applicants and the owners…read more Extremely professional and expedited our application efficiently.

(EDIT: Terri V., I'd be impressed if general customer service could refund the thousands of dollars…read morethat two property managers in a row couldn't be bothered to accept responsibility for. It seems just as likely that First Service might offer me a good deal on a bridge in Brooklyn.) Legendary in our building for nonresponsiveness not only with our shareholders, but also with our management and board members. For myself, they misappropriated several thousand dollars by repeatedly refusing to file my coop-condo tax credit change form with the NYC Department of Finance, yet said year after year that they didn't know why I hadn't gotten the credit. The answer from the DOF: First Service didn't do its job. So if you want to burn wealth, hire First Service.

Shady, shady. 1. As a new renter in NY, I fell for their…read morescam of charging me extra deposit, but figured that out too late. Then upon moving out, they have made a lot of excuses and contingencies to justify not returning any of my inflated deposit to me. If I were renting again in NY, I would do my best to avoid Brusco and West Side Management. I will be enlisting legal assistance, because this may be illegal. It's definitely unscrupulous and unethical. 2. Almost non-existent service. Luckily, our unit was nice, so we didn't have many issues. When we did, no one would answer the phone. Sometimes it took days for a call back. The emergency number for the super was never answered. The one time we needed the super (on a weekday), he said he wasn't available for several hours. 3. I am giving an extra star because I actually really liked my apartment. Great location. Crummy generic finishes, but overall a nice space.

Despite the bad rating and reviews, I had a better experience with my time at a Brusco owned…read morebuilding. I had lived on 95th and Amsterdam (studio-4 years) and 80th and Amsterdam (1 bedroom-5 years) and both were renovated spaces. Both buildings had responsive managers and supers so no complaintson my end. Only one complaint was one of the buildings had washer and dryers that broke down constantly and eating up my cash and sometimes my clothes. Overall though, I had no issues with them so I guess i was one of the lucky ones and would consider Brusco again if I were to move back to UWS!

Stella Yakubova helped us find the apartment we always wanted in Forest Hills. Super responsive,…read moreanswered questions, and willing to work with us when we had any issues with budget or move in date. Would highly recommend.

Went to view this listing with the owner and he asked me multiple times to confirm the number of…read moreoccupants that would be living here. He stated "I've heard with Mexicans before that 3 becomes 4 and 4 becomes 5". He was clearly racist, stereotypical, and ignorant while showing the apartment. Went on to say there was additional pet fee of $1K, which of I was not convinced came from a reasonable place, but instead a deterrent to prevent us any interest in applying. The owner of this building is clearly racist and discriminatory towards a specific group of interested tenants (Hispanic/latino). This is not a reflection of the real-estate agent, Stella or the company, but the owner Needs to be reprimanded and spoken to.