My friend had the most awful experience at the Source at Scarborough Town Centre (STC).
She had bought a GoPro there using a mall gift card, and was assured by the sales associates that she could return the item open boxed and receive the money back on the mall gift card.
When she tried to return the item a few days later, the SAME associates refused to process her return stating that the open boxed GoPro could not be returned. They told her she could try again the next day with no respect nor regard for her time. The return policy is that cameras can be returned within 15 days open box. When she tried to show them the return policy on the website, they refused to acknowledge it. These guys were making up return policies in an attempt to my friend from processing her return. This is unacceptable crook-like behaviour. She ended up leaving the store that day.
We contacted the head office and was assured that the GoPro could be returned with an open box. The head office told us that the store was wrong and that I was definitely able to return my item.
Upon returning to the store the next day, this time they would not let her receive the return on her STC gift card. They completely refused to process the return on the card and only gave the option to get the return on a new Source gift card. The manager of the store was even involved this time and they all refused to return the camera onto the STC card. This was unacceptable and we had to revert to heading to the STC customer service stand to confirm that purchases using the STC gift card could be returned back onto the same card. I was assured that the Store was not allowed to refuse to process the return. Once again the Source demonstrates that their policies are completely self serving. This behaviour is unethical, and villainous.
Even after receiving confirming with the mall customer service, the store reps were still resistant on returning the item onto the STC gift card and even had the nerve to threaten that they could process the return but I might lose the money as it wouldn't show back up on the card. They resorted to lying in an attempt to guilt us into accepting the Source gift card. This whole process brought my friend to tears as she felt victimized and taken advantage of by this lying crook of a store.
This whole experience has left a sour mark on the Source. Nobody should ever have to experience the same turmoil when trying to process a refund. I personally will never be shopping there anymore and will be recomending the same to everyone I know. read more