I called Flor Haus with a question with my 30-year-old wood floors. The floors had a residue…read morebuildup on them and I could not remove it. There was a gentleman there by the name of Daniel, and he researched to find the answer that I needed. Customer Service was a 10. I recommend this store and give it a 5 star rating.

My wife and I were shopping for new carpet and narrowed our choices to the original installer, a…read morelarge home improvements retailer and Flor Haus due to a friend sharing information on Facebook. Flor Haus had a very nice show room, Diane and the other associates we dealt with were very knowledgeable and professional. They instilled confidence that they knew the business and what they were doing. Bonus - their pricing came in noticeably lower than the large retail store.

They were scheduled to help me move today at "around noon" but never showed. I text them at 12:30…read moreand asked if they bailed out on me and they replied No! that they just lost out out on a job near me and my job was too small for them to travel so far, so they were working on another lead near me. I never heard from them again. They lied. They did bail out on me and the worst thing in is they have no intention of letting me know. DONT TRUST ANYTHING THEY SAY! I have texts of my correspondence with them. Liars.

Amazing! James' team did a great job in ensuring the safe transport of all of my belongings. They…read moretook great care to make sure nothing was damaged in the slightest. I could not have asked for anyone better to help me with this transition!

We initially used this company to reface our kitchen cabinets, and two half baths downstairs, but…read moreit turned out so well that we refaced two more of our upstairs bathrooms and added utility room cabinets. They did an amazing job.

This is Dad's favorite tool, supply, and home & farm services store! Unbelievable supply of home…read morerenovation and repair products. They also provide building products for commercial builders. Their people are all very friendly and helpful. This place could teach the big box stores a thing or two about customer services! They supply literally every reputable tool manufactured. Compare this place to a Ace Hardware, like Bomberger's, Lowes, or the dreaded Home Depot, except MUCH BETTER! HIGHLY RECOMMEND! Take a few hours on a Saturday and go have a look-see. You probably won't leave empty handed! Have fun!

PLEASE NOTE: This is their current address and the location I visited. They moved 3 years ago and…read morethe page was never updated: Address: 2119 New Holland Pike, Lancaster, PA 17601 Recently I acquired a chimenea at a steal second hand. It's beautiful, and something that has been on my wish list for some time. However, it has some surface cracks, and after researching online I discovered it can be fixed with the correct heat resistant products. Although Lowes "claims" to have these items according to their website, we could not find them at the store, and their employees didn't know of their existence. A stone supplier could only sell me a 50 lb bag which is overkill and than some. Just when I was about to abort the mission and accept that my purchase was going to be nonfunctional a coworker suggested Stermer's, who several years earlier sold him a similar product in a small quantity. I called to inquire and spoke to Jim, who was knowledgeable and very helpful and together we choose the right product for the project. When I arrived later in the day to pick up, not only was it ready and waiting for me, but Jim actual turned out to be someone I knew professionally from a previous job. Aside from having a lovely chat, I was happy to have found the product I needed at a price that still justified that my second hand chimenea is still a good purchase. AND I now have a resource to go for other grill/fireplace/firepit/chimenea needs. 4 stars only because they didn't update their page, and because the "showroom" could have been nicer and more enticing and have a better display layout. The place could use a woman's touch, but since it's an industry that probably is more suited to males, they probably don't even notice. From personal experience that goes way back, I highly recommend Jim for his expertise and great customer service.

Our experience with Paul Stermer and Robert was just fine. UGI installed our fireplace insert. Paul…read morediagnosed the issues and within weeks replaced faulty parts and had it operational again. We'd be hard pressed to find any issues with the process from start to finish.

Excellent selection of furniture and home decor. Very knowledgeable and friendly! Highly recommend…read morethis store.

Clean, friendly, and beautifully styled antique store near Lancaster, PA. This is not your typical…read morecluttered antique store but more of a styled boutique. The prices are reasonable. I bought a unique pair of earrings for $2. Definitely a good place to check out.

Good selection for a small home town store. People are very friendly and helpful. On the upper end…read moreof the price range, but worth it to help the home town shop!

Great family ran business. They are very nice and kind. Purchased a snow blower for below sticker…read moreprice. They delivered for free. They wouldn't even accept tips. Will be shopping there again.

I had a huge selection of items in their catalog. I took the samples and matched them with our…read morecolors outside. Their communication and service were stellar. When I received the furniture I was blown away by how sturdy and durable it is. The cushions are clearly hand sewn and super high quality. Great product for a great value. Far superior to what you get at big box stores. I'll have these for a lifetime and likely add a few small pieces to it. A+

Disappointed with the Quality - Not Worth the Investment…read more I purchased outdoor furniture from Casual Comfort by EG Outdoor Products through Leaders Furniture in Vero Beach, FL in 2024, spending approximately $11,000. While the furniture looks beautiful and initially seemed like a good value for recycled plastic, the quality has been incredibly disappointing. The biggest issue is how easily the material scratches. I bought a 7-foot bar with four swivel chairs (around $869 each)--and three are already badly scratched, despite normal, careful use. I also purchased six Adirondack-style chairs, and one of those is significantly scratched as well. The bar itself has been scratched multiple times and was sent back for repair through the dealer. When it was returned, it came back with new scratches in different areas. That's unacceptable, especially after such a large investment. For outdoor furniture marketed as durable, this level of fragility just doesn't hold up. The design is attractive, but the durability and quality simply aren't there. I can't recommend this product. It may look nice, but at this price point, you should expect materials that last--not furniture that scratches so easily.