This is an update to my review. We continued to have excellent service from the contractors and…read moreproject manager. Here are pictures of our finished pool.

Just had one of the worst customer service experiences I've ever had. Walked into this store on…read moreSaturday, 05/25/24 @ 3:15PM (Memorial Day weekend) to buy a few pool supplies. As I entered, I was greeted by the manager, and he asked what I was looking for? I commented: "I thought you guys would be swamped?" (since I was the only one in the store, and it was Memorial Day weekend). One of the items I was looking for were 1-1/2" eyeball outlet fittings. Another gentleman in the store said "I'd have to bring one in". I said: "If you have one I'll know if it's right". He pointed me to a bag of multiple fittings, and said: "They're in there." Considering most of the fitting were in opaque bags, making it difficult to see what I was looking for, I asked if he could find it for me. He hesitantly looked and retrieved it in only seconds. I said: "Thank you, that was helpful." He immediately got right in my face, as if to want to fight me? I said: "Is there a problem?" The manager then walks over, and asks me to leave. To which I complied. Needless to say, I will not be back. I can see now, why the store was empty?

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Want answers about your pool water (or blowup hot tub in my case)just bring them a cup of the water…read moreand they will run it through their system. We had something called too much phosphorus. Who knew!?! We had our answer and marching orders in minutes. have been back in the store several times since. I purchased an outdoor thermometer and mosquito bug zapper the last time. They have pool toys and lots of equipment, chemicals and even spas. The People that work there are super cool and friendly. It is very covid-19 safe feeling too. I give this soot 5 stars.

Leslie's was the best place to purchase a Hot Tub. The staff, led by Kevin, was extremely…read moreprofessional, courteous and willing to assist before and after the sale. I am incredibly satisfied with the MyLife hot Tub and also with the partnership with Leslies!!!!

I decided I wanted a honeymoon sauna. After much research and comparable pricing, brands, and…read morereviews I chose to work with Don at Clearwater Spas. He shared his vast knowledge, came out to inspect the space and even offered a few esthetic tips for the prep area. (Painting the power wire to match my sourounding wall) it's the small details. My sauna was delivered yesterday and installed. I couldn't be happier with the experience and the product!

They moved my spa for me and were very professional and experienced. They took the time to educate…read moreme in some things about the spa. They came right out and fixed a problem immediately and talked about preventive measures. These people care and I choose them after several people raves about them.

Stay away from Leslie Pools!!! Unless you want to be lied to and ripped off! I had a salt cell…read morethat was not working and in order to get it replaced through warranty, Hayward told me I need to get it professionally checked out by an authorized dealer. I went into Leslie pools and they said they don't do instore cell testing and that they would send out a technician. I called their customer service and set up a time. He came and said that there was nothing wrong with the cell and he recommended we get a whole new salt generator! Since we were going to close the pool in a few weeks we decided to wait till this Spring. We replaced the whole generator and left the "nothing wrong with it" salt cell on. The new generator showed the same issue (check salt cell and salt and it would not calibrate). I had another pool company come out and replace our pump and asked them to also see why the new generator won't allow calibration. They said it must be a bad salt cell!!! They put a brand new one on and everything worked perfect! So it was the old salt cell this whole time...and we replaced a perfectly fine generator!!! The warranty on the defective salt cell was up a few weeks ago...so now I am out the salt cell and I paid for a whole new generator system!!! Leslie customer service lied about the salt cell and will not accept any responsibility in this! That is very bad business in my books! Deceiving customers into doing costly repairs that are not needed or are unfounded!

Awesome store with great customer service! Nathan always…read moreknows an answer or will find one to any question I have. Strongly recommend this store!

They are the best! Fantastic service from Troy and Tom, Paige is a sweetheart getting things…read morescheduled! We would not use anywhere else!

This family owned business goes out of their way to take care of my pool and family! When my…read morehusband passed away, I had no idea how to maintain it, clean it, open or close it. My husband did all of that! Not only did they do all of those things at a reasonable rate, they patiently TAUGHT me how to do it!! There aren't enough words to express how grateful I am! Getting a pool is a lifetime commitment, and you want to make sure your investment is well taken care of! Spa & Pool Place in Willow Street will be there for every step of the way!!!

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.