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    The Spa

    4.0 (4 reviews)
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    Services - The Spa

    Massage

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    8 years ago

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    Popular Nails

    Popular Nails

    2.7
    (16 reviews)
    1.6 mi

    Love the builder gel, this is helping me grow my natural nails and last almost a month for me! They…read morealso offer huge color selection

    I made an appt for dip over the phone. When I arrived they did not want to do the service I…read morerequested and wanted to do builder gel. I was a little taken a back because I had clearly made an appt for dip but I let them do the service their way and use builder gel instead. The technician was inexperienced and I ended up with very thick bulky nails with gaps underneath between the tip and my natural nail. Dirt, food and anything I touched got stuck in these gaps. I communicated that I generally preferred them a bit thinner as I was leaving and gave them another chance today and ended up with bad results. The color was not what I requested and they tried to tell me it was, I just didn't 'let' them do enough layers. She asked me if it was enough layers and if I wanted it thin and I said yes. Thin, not uneven like this. Who allows this leaving a salon? This is absolutely not the place to go for dip. I've been doing dip for years and have never had an experience like this. They don't do a normal dip. There was so many weird layers I had no idea what it was. A base coat of some kind after all the dipping. Multiple layers of top coat. I have no idea what exactly was done on me. Builder gel here is fine if you don't mind them being thick, unsanitary and waiting for an additional 30 minutes after your appointment time to be seen. In response to the business response: Yes, AFTER the builder gel service I mentioned very respectfully that they were very thick and that was why I preferred and had requested dip. I allowed the technician to do her job just as she was trained. I also tipped very well for any disruption my son may have delayed her by 2-3 minutes the entire appt. The second time I made ZERO mention of thickness except when asked. I've never had an issue with dip being thick and had no reason to bring it up or micromanage in any way. When she asked if that was enough layers and if I wanted it thin I said yes not having a clue that there were supposed to be more?? 3 layers has been standard in the years and other salons I've done dip and I don't know why she was asking if that is not standard there. I didn't know she apparently wasn't done..? The color used was not what I requested. I have a photo to prove it. I requested 004 linen. I could also not stay to have the color repaired because I was not started on until 30 minutes after my appointment time. I called ahead to see if you had availability and made an appointment. I did not have any time left that that point as you did not actually have my appointment time saved. The technician was very inexperienced. I've done acrylic, builder gel and dip and kept my nails regularly for years. I'm not just a whiny customer who doesn't have a clue and your future customers need a heads up on what to expect before wasting hard earned dollars.

    Photos
    My finger covered in blood and nail polish.
    My finger covered in blood and nail polish.
    Popular Nails
    Popular Nails

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    The Spa - spas - Updated June 2026

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