This is Calvin. Calvin is a Hero. Calvin answered the phone when I frantically called that my Special Olympian had broken his bike after the first heat at the MT State Games, and would have to DQ his next event in 45 minutes without a fix. Calvin drove to us at MetraPark within 10 minutes, tools & replacement chain in hand. Hubby & him got it all in order and back on track for him to compete minutes later and win the Silver Medal! We came from Bigfork to compete in the games, but will spread your awesomeness far & wide. read more

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Stopped in yesterday with the intent of grabbing for my wife and I a couple of the $200 prior-rental Treks they're selling, but fell in love with a used Bianchi Volpe, (guessing a 2011 model - photo included), and walked out with it instead. I've been stopping in over the last week or so and everyone I've dealt with has been fantastic. My first contact was James and he was knowledgeable and honest, then when I came back I dealt with Benny, (I think?), on the sales end and Travis in the shop. Lots of smiles out of these dudes which made for a genuinely pleasant experience. Travis put new tires on for me, (very affordable), and Benny modified my old rack to fit the purchase. I was so pleased with the visit that I grabbed my wife and came back. She test rode bikes for probably close to an hour and they were absolutely accommodating. A trip was made to their warehouse which meant they had to put pedals on a bike color she was considering, so the effort was top shelf. There was a gentleman in a Niners shirt at this point who helped a ton, too. We bought her a killer new bike, a bike rack, (which Benny helped me put on in the parking lot), some accessories, and two helmets. What would have been around a $600 total purchase for the both of us ended up being almost $2000, but I can tell you that on our bike ride after we were glowing about the purchase. A lot of that can be attributed to the level of comfort offered by the store. We tucked in and made it our home for a few hours yesterday, which says A LOT about the place. Neither one of us likes to spend money. This was a big day. I'll be back often for repairs, tune-ups, accessories, and to visit with Travis a bit more about Japanese handlebars. Thanks again, fellas. read more

The Spoke Shop - Bikes Near Me - Billings, Montana

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We rented two road bikes to ride the Beartooth Le Femme and received excellent service from The Spoke Shop! The entire staff was knowledgeable, friendly and super accommodating. Dean, Maya and Travis and all the staff went above and beyond to help make our ride a success, thank you! read more

The Spoke Shop - Beartooth Pass 10,947 - Bikes Near Me - Billings, Montana

Rented a full suspension E bike for a weekend day ride while the ride was comfortable, and the bike features were good, when picking up, the staff did not go over the features of the bike, such as wireless shifting or where the charging port is. They also did not seem to check the bike to ensure that it was rental ready. The brakes were soft to begin the ride and as the ride progressed, they became very soft and the lever had to be pumped multiple times to get minimal breaking, causing the overuse of the front brakes and a crash. read more

The Spoke Shop - Bikes Near Me - Billings, Montana

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they are very friendly and reasonably priced. They are focused on the customer and if you need something they aren't afraid to suggest their competitors. read more

Huge shout out to The Spoke Shop in Billings! If you have never had a Bike Fit, this is without a doubt the best money I have ever spent on cycling. Chad at the Spoke Shop is nothing short of stunning in his abilities to detect and correct errors in body position, seat, handlebar and shoe position. 5mm makes a HUGE difference! My position on both of my bikes is spot on, power is up and comfort is WAY up...I love my bikes all over again!!! read more

These guys will take care of you. Service shop is top notch. They took care of warranty replacements for faulty SRAM components without me even asking, at no charge. On top of that they're deeply embedded in the biking community and continually advocate for trail and safety improvements around Billings. read more

The staff here is so nice and friendly. They really go the extra mile for the customer. My old bike needed a tune up. They did a fantastic job with my bike and the price was very reasonable. It's like having a new bike now! I also bought a tandem bike from them and they let us try it out and ride it as much as we wanted before buying it. And they gave us a really good price on it. I am more than satisfied with the Spoke Shop. read more

We went in yesterday and worked with Rob. We left and came back and made sure to work with him again. They have many bikes to choose from and I found the perfect one. Rob was awesome. He had us test drive bikes for their sizes. He was patient and extremely helpful. He had the service team look over our bikes before we left. I love my new bike and I'm very excited to ride as often as I can. read more

For 2019 our annual weeklong bicycle trek to cross the country 200-300 miles at a time needed an outfitter for the Butte to Billings section. After initial research we contacted the Spoke Shop in Billings to rent 3 bicycles, including an e-bike for 9 days. Our total experience was wonderful - the bikes were ready when we arrived, the staff knowledgeable, helpful and congenial, and not a single problem with the bikes for the entire route of 300 miles. In dealing with numerous shops over the years we were impressed with the Spoke Shop and felt the need to share our experience with others seeking similar services. read more

Great Shop! I got a good deal on a used bike from a buddy that needed some major work. I knew what it would cost to fix and I was on a tight budget. Sarah at the spoke shop hooked me up and gave me almost everything at a discount, it was $420 in work! For the same work and materials in CO where I now live it would have cost $600+ after tax. Everyone else at the shop seemed great as well. Plus, they now sell Santa Cruz as well as their standard Trek and Specialized stock. They are the only shop in town that carries high end bikes. Those folks have been in Billings for years trying to bring real adventure to a town that needs it bad! Thanks for your solid, honest work guys, ride on! Gratia Tibi, Kirby read more

I brought in my broken bike & was told by the staff it could not be fixed. They said it had a bent frame, although my frame had never been in any sort of accident. The gear that was broken, they said couldn't be fixed. They quickly started showing me $600 bikes to replace it. Upset I took my bike & left to go get a second opinion. I found another shop that took 5 seconds to tell me it only needed a $20 part & a tune up. Not saying this will happen to everyone, but I wasn't pleased when this shop almost got me to junk my $700 bike. My husbands bike was quoted at $350-$400 to fix, that's a lot of money on a bike..... Our second opinion gave us a $125 quote that included a tune up, new seat, new chain, gear shifter & other parts he needed. We are now happily riding our bikes & didn't blow a bunch of money. read more

Great bikes for rent. Great owner Dean... We talked about delivering bikes to our hotel when aircrew are on layovers and he said okay

Great selection and wonderful staff. We rented bikes and a carrier to go up Beartooth Pass. Prices were good and they took great care of us. I would come back when we return. read more

I cannot give enough praise to this bike shop. I was competing in the Trans Am bike race and had to quit because of bad edema in my legs and feet. The owner of the shop helped me pack my bike, gave me a ride to Target to get some clothes, then gave me a ride to the airport. No charge. I have been in the military for 28 years and that's true support. Regardless of my service he would have helped anyone out. Thank you. read more

What a great shop! We came through Billings on a tour and they provided some great service very quickly for us. While waiting around the shop it was very clear that the staff are all incredibly knowledgable and passionate about cycling. They seem to specialize in everything... touring bikes, commuters, mountain bikes, etc. If we lived here in Billings this would be our home shop. read more

I purchased an expensive mountain bike from this shop (Specialized Enduro). I talked the store owner down on the price. After settling on the price, he seemed to be upset with me for the price he agreed upon. I got the cold shoulder from the staff. I really felt they were not friendly and I did not feel welcome. I will take my business elsewhere the next time I decide to buy a bicycle. read more

My husband and I are casual cyclists and needed help choosing new bikes for both of us. We were so pleased with the experience we had at The Spoke Shop. The guys spent a couple of hours with us, answering our questions and letting us try different bikes. We left with two new bikes, accesorized to our specific needs. We've had them for a couple weeks now and couldn't be happier. We'll continue to visit The Spoke Shop and recommend it to anyone with any cycling needs! read more

I had the problems detailed below and sent two emails (I am on tour so that is more convenient than trying to call given spotty cell service and roadside noise since I'm often on the road during business hours). I got no response to the emails so I called, and the guy who answered said "oh so sorry, we haven't checked the email for a week, but I'll get Sarah the service manager to call you back" I never got a call back. Here are the problems with the incompetent service/repair work they did on my bicycle. They broke my bicycle (failing to properly tighten crank arm when reattaching it, which caused it to slip so that both of my pedals ended up on the same side of the crank--if you're having trouble visualizing this bizarra mishap, imagine if bicycling were swimming--I would have been doing the butterfly rather than freestyle). When the crank arm slipped, that stripped the inside of it so that it was ruined. They failed to notice that my wheel rim was cracked while they were supposedly retentioning the spokes on that very wheel (had to discover that when the spokes came out of tension again just a few days later). They improperly put the tube back in the tire (when I fixed the flat I got a few miles away from their shop, the tube was actually folded on itself inside the tire--maybe someone had put it in really fast while it was rather deflated before inflating it) Speaking of inflating the tires, in spite of them knowing that I was on tour and leaving directly from their shop to continue down the road, were my tires properly inflated when I got the bicycle back from a $160 "complete tune up". Obviously they can't keep every bicycle in their warehouse at optimal inflation but it's just common sense that the customer should not have to be, like, "Uh, can I use a pump?" Replacing the crank arm (it was ruined because it was stripped on the inside) alone cost me over $100, plus I was stuck in Cody for an extra day and a half which caused hassles in terms of campsite reservations etc. My recommendation to bicyclists on tour--try to hold out until another city since this shop is the only one in Billings. read more

An emergency back home in Boston forced me to abandon my bike trip across Montana. Without any notice, I showed up at the Spoke Shop a few hours before my flight to see if they would ship my bike home. The folks there were incredibly helpful. They said they can pack it but I would need to arrange a pick-up. They allowed me to to use their computer to arrange a pick-up with BikeFlight.com. They could not have been nicer. To top it off they gave me a ride to the airport. If I lived in Billings, I could not imagine going anywhere else for bike sales or service. read more

Dean was great to deal with in preparing to receive my bikes which will be shipped to Billings. A modern layout with great inventory and old-school service. In the meantime I rented a bike from him which he dropped off at my location. Super nice and kind. You get what you pay for. read more

one of the most impressive businesses I've walked into in quite some time. What a pleasure it is to go to a place where folks go out of their way to help you and are completely dedicated to their store and making sure customers are satisfied. I just love the energy of the place- if its about bikes- these folks know it and will get you going for whatever speed and level the customer is. I'm from out of town so maybe my standards are low but I found their commitment to customers to be phenomenal. read more

Awesome service! The people are friendly and experienced. They are quick to help if you need them and don't try to pressure you into something you never intended to buy. They give honest opinions and advice and go the extra mile to make your experience a good one. read more

Get this...my daughter and I stopped by the Spoke Shop to pick up her brand new Torker trike that her father purchased. As we entered the store, we noticed 3 men gathered around a young lady wearing (very) tight biking pants, (BTW all four people were blocking the doorway). In fact, the 3 guys were so engrossed with the girl, we actually had to interrupt their oogling in order to get past them. After inching our way around the group, we proceeded to the checkout counter and waited, and waited, and waited some more, before someone finally helped us. And then...after completing the paperwork and adjusting the seat, the store clerk disappeared into the back room...NO-ONE helped us out the door or offered to help load the bike, or suggested accessories that she might need. After getting the bike out the door (with the help of a customer), we noticed the group blocking the door had moved outside. As we struggled loading the bike in the back of my pickup-truck, I asked the men in the group if any of them worked at the store. One of the men stated, yes he was an employee. Can you believe this?!?! I had to [ask] him for assistance. That being said...Unless you're a tiny young girl, wearing really tight biking pants, don't shop at the Spoke Shop... If the bike had not been a gift, I would have asked for a refund and taken my business elsewhere! read more