Good facility. Sometimes have trouble getting in and out because people think Pine Log is a…read moreraceway. Security gates work. We have a climate controlled unit. It is accessed from the inside. I would recommend this facility. Staff is very responsive and personable. The only complaint I have is that the unit I have been in for only 15 months has increased in price dramatically. We started at $67 per month and it is now $98! That's over a 46% increase. If we weren't leaving soon, I would be shopping for a new unit.

Sadly, this is my first ever negative review. But I have finally found a situation not only this…read morebad but also I feel responsible to let others know before they make a choice. I went to storage sense on the 16th to check a unit. It was supposed to be climate controlled, but the air was out. I was told it would be fixed by the time I moved in on the 20th. I paid a mover to move me there and it was not fixed. This followed by many excuses and promises and today the 26th it is on the 90,s by late morning and over 100 at the end of the day. I asked to use the insurance I pay for to move me out, so my things don't get ruined. I had found units nearby that were much cooler than any building there. They will only move me to another unit on the property and offer deals but this is not about the money, this is about my things and I am so sorry for the people that don't go there and don't know that this has been going on for at least 10 days. Beware of building A and any promises made!

Helpful, Caring, Clean and Wonderful!! If you need storage in Aiken - this is the place to go.read more

From the owner: Whiskey Road Storage is a locally-owned and operated provider of storage units in Aiken SC…read more For more than 25 years we've been helping individuals and businesses solve their storage needs with safe and secure storage units at our conveniently located self-storage facility on the south side of Aiken.

Owners keep you informed on what is happening in the facilities…read more There is mandatory insurance on your possessions. I suggest setting up auto pay. It doesn't save money but it does save time. The temp control units are affordable. Are you storing furniture? Temp control is what you want. Great value and employees give it quality.

The management is a rip-off. They just charge us for not having homeowners insurance. Out policy…read moreautomatically renewed on August 21st. Aiken Storage Management added a $12 rip-off fee even when told that it does not expire. When told that we would not be paying the $12 ripoff fee, management says that a late fee will be tacked on the every month the ripoff fee is not paid. We will be removing out storage contents out immediately. Please stay clear of these ripoff artists.

Came here to rent a Uhual. The lady was nice enough, but she had to call someone to figure out the…read morereservation system which caused me to have to wait around 40 min when I could've had the truck and been out of there because we prepaid. Not really happy with the situation. But her customer service was as good as possible given the situation. She offered me water and apologized.

I rented a Unit at this facility for almost 2 years during the pandemic .I had the worst experience…read moreever.The owner of the business was disrespectful and flat out rude.He overcharged me by 177.00 and I did not receive my cleaning deposit,although the unit was spotless.When I had the numbers in front of me to prove it.I was told why did you wait so long.I was initially told that a the 3rd party was responsible. I then called the 3rd in front of him,which said it was the facility who over charged me. He then told me it was nothing he could do,as he then slammed down the paper on the desk and slid it to me. If I could rate it any lower I would.I'm also going to report them to the BBB.

B and H Storage: Once again your story is full of lies to make yourself and B and H look better…read moreto the public. The fact that you have to lie to your loyal customers to save your reputation speaks in volumes for your integrity. I moved out the very first day of June. You were closed on June 2 and I was at the facility before 9am on June 3rd. I did put in my 10 day move out notice on June 3rd. I was then lied to about my account not once but twice right to my face. When I proved the facility WRONG with the same invoice YOU provided for me. You were the one who was rude because you were caught in your lie. On the 5th of June ( before my 10 day notice is up) My account was then sent to a Collection Agency. What does this say about B and H Storage? UNETHICAL Obviously I was not trying to coerce anyone into getting my own way. I stated it was unethical to charge a customer $104 dollars for one or even two days of the month in which you were closed one of those two days. You stated you did not prorate but yet you prorated my account when I moved into your facility. And then you turn around and charge a new customer the same rent on the same unit. When I DID ASK TO PAY MY ACCOUNT on June 6th you stated I had to wait a week because my account has not reached the Collection Agency yet. I am still waiting for them to receive my information so I can pay them directly. Apparently this is NOT an uncommon situation for B and H Storage. Because of my experience I will NOT recommend B and H Storage to anyone. To me your YELP reviews are more important than your Customer Service. Have a great day.

From the owner: We are a family-owned and operated self storage facility that offers friendly and professional…read moreservice. In addition to drive-up units, we have temperature controlled units and outdoor parking available for you. And, if you need packing and moving supplies, we offer a full line of the for you. We also support our military personnel and offer them a discount.