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    The Tax House

    5.0 (1 review)
    Open Open 24 hours

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    6 months ago

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    Taxperts

    Taxperts

    4.2
    (20 reviews)

    AVOID THIS SO-CALLED COMPANY AT ALL COST!…read more We trusted Taxperts with our tax preparation for several years and paid them to prepare and file our tax returns. We recently discovered that they never filed our returns from two years ago, despite being paid to do so. I only found out after contacting the IRS to resolve an issue with being charged hundreds of dollars in penalties and interest all due to Taxperts. Because of Taxperts failure to file our return, we were assessed IRS penalties and interest that we should never have had to pay. Melissa repeatedly promised to reimburse us for those penalties and interest but never followed through. After months of excuses and broken promises, we have received nothing. The IRS provides IRS Form 14157 specifically for reporting tax return preparer misconduct, and we have been forced to pursue that process. This is classified as crimal behavior. Based on our experience, I would never trust this company with my tax returns or my personal financial information. If they failed to file our return without our knowledge, it raises serious concerns about their professionalism, accountability, and the handling of sensitive client information. I would strongly encourage anyone considering this company to think twice before giving them access to your financial records.

    Questionable ethics, will not be going back. Last year, I tried to make an appointment on April…read more8th. Melissa said she was fully booked but that I should upload my documents and she would have her associate review them for me. Imagine my surprise afterwards, when my invoice included a $50 "rush" fee, that was never mentioned during our initial conversation. A heads up would have been appreciated and that is exactly what I said to her, but she didn't care enough to respond. Had I been extended that courtesy, I would have still had time to go elsewhere. I never once used the words "rush", "expedite" or "hurry" and since I still had a full week before the tax deadline, there was absolutely no need for me to have made such a request. Another issue is the lack of communication. My mom had reached out and asked for assistance with some tax forms. After weeks of silence, I also reached out with a text, email and even voicemail...all were ignored. After months with no response, Melissa finally replied that she had been ill but was feeling better. I then repeated my mom's request for help and was again ignored. Never heard back from her. Who needs that kind of treatment, especially after being loyal clients for 6 years?

    Check City

    Check City

    4.2
    (20 reviews)

    Love Neil!! So dam…read moreawesome!!! Everyone is cool too!! I been going to this location for the past 4 i think, maybe more years. Overall Check city been with me for ten years. Check city and particularly this location always had my back!! Look, let me just give you guys a general.Ed. If you do loans, there's loans out there with high interest and to get stuck for millions of years.lmao!! You're stuck in a clutch for ever. But if you're just doing it, temporary loan, which is better to get yourself out of a clutch. You're not going to go through pain of the crazy interest rate.And get stuck with these people for the rest of your life. Yeah, there's small interest. fee here, but that's the name of the game. You borrow you pay, we can't live without them.They can't live without us. And again, the name of the game, this is a temporary loan. Thanks again Neil and Team!!

    Neal is a scammer!!! I came in here less than a month ago to cash a check and had no issues. I came…read moreyesterday, and suddenly my info needed to be updated (even though it was just updated less than a month ago), at which time I wad told I had a prior balance from years ago that I had to pay 20% of my check towards or else I wouldn't be able to cash it. Why was this not the case less than a month ago when I was just here? Nevertheless, I agreed to pay this. Then I was told if i used the Netspend card to load my money to, it would be free to cash the check - long story short, that was a bold faced LIE! I confirmed the amount that would be laoded to my card, and was told it would be $35. I get home and it's only $25 - so i walked away with less than 50% of the original value of my check! Not to mention being lied to in my face!!! I will be calling corporate. And I will be pursuing some kind of legal action. You scammed the wrong person. And you can kiss the blackest part of my a$$ Neil!

    H&R Block

    H&R Block

    2.9
    (13 reviews)

    Went here because I simply did not have the energy to do my own taxes this year. Vicky did them…read morewrong and I owed $2000 to the federal government. I noticed a mistake despite having zero professional tax accounting experience. Called in to make an appointment to have my taxes amended. I was originally told that one of my banks gave me a form that was not filled out correctly when in fact, it was H&R Block who did not input into the system correctly. Made it to my appointment. Carolyn didn't know what she was doing and didn't know what she was amending even though I explained my situation to her. Thankfully, Paul was there to explain it to her. I now owe $311 to the federal government not 2K. H&R Block almost cost me 1.7k because of their mistake NOT including the fees for their services. Will not be back and I highly suggest if you had your taxes done by H&R Block you have someone else look at them to make sure everything is correct

    I'll start by saying that part of this situation was my responsibility, as I initially missed a…read morerequired document. However, there were also mistakes made by this location that significantly impacted our return. My husband and I filed our taxes and were charged over $200 in preparation fees. We were expecting to receive a solid refund. The next day, we received a call informing us that a form was missing. I was told I could obtain it directly from the IRS website, which turned out to be incorrect information. After some time and effort, I located the correct form myself and submitted it to my tax preparer. Before sending it over, I specifically asked whether adding this form would affect our refund amount. I was told it would not. Unfortunately, that was not accurate. The correction ended up reducing our refund by approximately $1,300. When I requested a partial refund of the preparation fees due to the misinformation provided on two separate occasions, I was told they could not accommodate the request because they had already applied a small discount for filing the additional form. While I take responsibility for initially missing the document, I believe providing incorrect information -- especially when directly asked about the impact on our return -- reflects poor customer service. A partial reimbursement would have demonstrated accountability and goodwill. Unfortunately, that was not the case

    Simplex Financial Solutions

    Simplex Financial Solutions

    4.3
    (124 reviews)

    This is the best place I've filed taxes.... and I was referred by a friend that said this is a…read morehidden jewel. Lizeth's knowledge of accounting is very deep. And her tax saving advices are spot on, she knows the "landscape" really well. She quickly figured out my business and how to position it very well for max tax savings and growth. She saved me thousands of dollar the last few years, which would have been lost if I used similar services that didn't apply all newest practices/regulations etc. She's also super organized and helps you when you need copies of your documents you can't find! The only negative is that she is typically fully booked and hard to get appointment! (That's a good sign ) A final note, I've rarely met such a friendly and helpful energy that takes away all the frustration/fear that comes with taxes

    I strongly caution future clients to think carefully before using this tax preparer…read more My husband and I originally had a good first impression and felt comfortable trusting her with our taxes. Unfortunately, that trust has been lost due to the lack of communication, professionalism, and transparency we have experienced. After our taxes were prepared, we discovered there was a significant difference between the refund amount we were originally told and what was reflected by the IRS. We immediately reached out multiple times by phone and text asking for an explanation and simply requesting communication. We were not asking for anything unreasonable we just wanted answers and an understanding of what happened. Despite multiple attempts to contact her, we still have not received any direct communication, phone call, or explanation. We were later informed through an email that our tax return had been amended, but we were never given a clear explanation of what was changed, why it was changed, or any opportunity to discuss the situation beforehand. This has been extremely disappointing and stressful. When you trust someone with something as important as your taxes, you expect honesty, professionalism, and communication. Unfortunately, that is not the experience we have had. We made every effort to resolve this privately and gave multiple opportunities for communication. We simply wanted answers and transparency, but we continue to be left without an explanation. Future clients deserve a tax professional who values communication, keeps clients informed, and takes their concerns seriously. Based on our experience, we would not recommend using this tax preparer. I truly hope this review encourages her to communication so we can finally resolve this matter. We never wanted it to get to this point. A simple courtesy call or honest explanation could have prevented a lot of frustration. We are still willing to have a professional conversation and understand what happened, but we need communication and transparency.

    The Tax House - notaries - Updated August 2026

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