My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

There are not enough stars available for Keith and his team…read more From the time I called to quote to installation, less than a week! My floors are beautiful. I expressed to Keith that my 15 year old carpet was on my last nerve and wanted to move quickly. He made sure I was well taken care of. Southern classic flooring is the best price in town,too. I couldn't be happier with my results. The team that worked on my floors have amazing skills. The previous hardwood in the kitchen and foyer were glued down, and a bear to remove. I knew for sure my subfloor wouldn't survive. Wow was I wrong! Ill be back for sure!!

We have used Southern Classic Flooring twice, once when we did a carpet to wood conversion in some…read morerooms and most recently when our dishwasher leaked. We were extremely happy on both occasions. This most recent job included replacing some of the hardwoods, refinishing the whole first floor, replacing carpet with laminate in our basement and replacing and upgrading the baseboards in the whole house. This was a huge job and naturally there was a small punch list afterwards. Keith sent a crew over and the tackled it quickly. Keith and the team were very easy to work with all along the way. He agreed to replace the damaged hard wood, but wait several weeks when we planned to be out of town anyway to sand and stain. Give Keith and Margaret a call.

We had Affinity fix a big mistake a contractor made with a master bathroom remodel. They did an…read moreamazing job redoing our vanity top. Would highly recommend them to anyone looking for a company that excels at countertops.

Horrible experience. Owner Bennett seems decent; however, his team does not have good follow…read morethrough. Tiffany on design team never reached out to me as promised. After a week without being contacted by her, I reached out to Bennett AGAIN. He scheduled Scott, who leads the remodel business to come out to give initial consultation of my multi phased full home remodel. Scott was a NO CALL, NO SHOW. He was schedule to arrive at 3pm, at 3:30 I contacted Bennett and he told me Scott had a client emergency to tend to "broken pipe". YEAH RIGHT! Even if this were true, so far, the brief history of NO communication reigns supreme with this company. I understand things happen, but there is no excuse for NO communication. Maybe Affinity Stoneworks is accustomed to customers with unlimited time and money to waste. I am not that customer. I had to take off work to accommodate Scott's schedule just for him not to show up. How am I to trust Affinity Stoneworks will not take thousands of my dollars and disappear, not show up, and string me along. I cannot. I was really looking forward to collaborating with this company, their website photos are beautiful; I was hopping my house would be a gorgeous as the one's in their photo gallery. What a disappointment.

Forsyth just finished a complete remodel of my kitchen. They did an outstanding job! Josh was the…read moreproject manager and every single member of the crew showed up on time did quality workmanship was nice and every night they cleaned up so we didn't have to live in a mess. From start to finish was less than a month. I am going to g to recommend them to my children which both are in the market to buy homes. can't say enough good concerning this company

Horrible experience. I hired them to remove 4 walls during an entire renovation of my house over 2…read moreyears. My general contractor does it all, but removing load bearing walls so I hired Forsyth Remodeling to just remove the walls. They were more than other contractors but I wanted to make sure it was done properly as this was the ground floor in a 2+ story home. Work began and quickly went downhill. Some walls were not load bearing and Jay told me there was no way to return the $1.3k in wood materials no longer needed and I was stuck with the extra wood!!! Electric lines were cut from outlets and they refused to re connect them without me paying additional. Same thing for the lights. So now there is NO power to the kitchen, entryway, and living room. I had wires hanging from the ceiling, walls and floors uncapped. I texted Jay multiple times halfway through the week, he just kept saying if you want us to do anything with the power you have to pay more. So they have no problem cutting the lines. They just refuse to Reconnect them The contract stated that drywall was to be put up at the end and I kept questioning him how they could put drywall up with unattached wires going everywhere. He just kept telling me I have to pay for an electrician. By Friday the workers were using cell phone lights to work by. Nobody stopped by to check on the workers work or the progress. Nobody talked to me, even though I was raising serious issues in the middle of the week. By Friday I was living in a completely dark house with lights, not switched up. Drywall hanging and damaged from them taking down the walls and still no explanation or timeline on when drywall would go up or how in the world could they drywall around opened unconnected wires. I told Jay that the pictures and story would not look good on a review and he said that he did not care and to go right ahead. Eventually, I talk to the owner of the company. He explained that drywall should never have been included as you cannot drywall around unconnected wires. He also agreed that yes walls should have been checked before buying product. That is non-returnable and did refund me the unused wood, and they took it back, I guess for another project. He also finally on Friday sent the electrician to spend an hour or two tentatively reconnecting wires to be able to have power and lights for the weekend. He also agreed that my Contractor should have been coming in during the week to do the wiring so they could have done the drywall, however, Jay explicitly told me that under no circumstances could I have other vendors like my Contractor here working while they were here which I abide by. This *Now leaves us multiple days behind schedule and trying to juggle other vendors. It's really hard to describe the amount of stress and dysfunction going on in an already chaotic stressful situation. I was refunded for work not done and the materials not used. I was not given a discount for the incredible cluster fluff that this turned into. The lack of communication and refusal to even come out to see what the issues were created an absolute worst case scenario. The workers did a decent job on the work that they did however such a lack of common sense when writing a quote, and severe lack of management and common sense of seeing the issues that were happening and refusing to listen to me or come out and address the issues left this a nightmare. I have spiderwebs of wires everywhere and struggling on a Friday afternoon to try and reset and find drywaller's for next week before the painters are supposed to come. they to charge me to hook up a wire, but didn't offer a refund for the damage that they caused to other drywall areas. Better customer service would have been to do what they did and the small amount that was still owed written off for a decent customer service, the sleepless nights, the thermostat not working, the power not working, having to eat out because there's no way to cook food, no lights in the house at night, ect.

I came in to purchased a front door for my propert soon as I walked in Nora walked up to me and…read moreasked to assisted me she was great knowledgeable. walked around with a measuring tape made sure I got what I came here for! Nora was great with her skills and outstanding customer service way to go Nora!

In the midst of remodeling my hone, we are pleased to discover that custom door orders are…read moreavailable at their discounted pricing. Service is typically bumpy but the staff mean well and don't mind our questions or requests. Looking forward to this home update with quality doors at a reasonable price.

Most of the Bath and Kitchen showrooms are gone, so coming across this one was our savior!. Their…read moreshowroom is huge and it has everything. But most of all, unlike all other showrooms, this company installs everything! They are a truly turnkey company. They have designers on-staff and they are staffed with true professionals. It was like going to an episode of This Old House, where they knew everything!!!

I had been thinking of remodeling my hall bathroom for quite awhile but wasn't sure where to start…read more I walked into Bath & Kitchen Galleria showroom and was greeted by friendly designers and great selections. They helped me with creating a well designed smaller bathroom and it seamless when it was time to do the construction of my new hall bathroom. The project manager and crew were very helpful to move through to completetion in a timely manner. Great quality work from the whole team. I would highly recommend this company for a bath or kitchen remodeling project.

I called Plus Cabinets and asked if they replaced cabinets. The person answered yes but they were…read moreclosing and the location closest to us was already closed. He said they would stay open however if we were already on the way. It took almost a half hour for us to get there, and when we walked in with our broken cabinet, we were greeted warmly. They didn't have a replacement cabinet however, the owner, Ahmet, went outside to get some tools and came back in and proceeded to try to repair it. He did so without us asking, and did his best to help us. He then gave us instructions on how to most effectively finish repairing it. Although my current needs didn't include fully remodeling, our kitchen or bathroom that job is in scope for us in the next year and I will definitely prioritize plus cabinets doing the work. I'm always most impressed with people and places that show kindness in their delivery of service, even when there is not an expectation of payment. We will definitely be back and recommend to all of our friends.

We absolutely LOVE our new kitchen!! They did a beautiful job and very quickly! Ahmet is very…read moredetailed and responsive. Now, he needs to hire some organized and knowledgeable project managers to assist him as he cannot do it all and his assistants are lacking. We had to be on top of some of the details due to this which was a bit frustrating at times, but Ahmet made sure that all was worked out in the end

COASTAL FLOORS IS THE BEST! We submitted a request for a quote online and within minutes received a…read moreresponse to schedule an in home estimate. Paul came and knew exactly what he was doing. He took our measurements for all hardwood upstairs, one guest room downstairs, carpet in basement theater room, and carpet on basement steps. We were moving into a new home and needed floors done immediately. Paul made a few phone calls and came and dropped off the material within a matter of days. This was a pretty big job but Paul and his team not only completed the job on time but the floors were installed perfectly. Paul also called me almost daily to give me an update and check in on progress. Harrison also came by at the end of the project and took some of our extra trash and leftover paint from moving to their dumpster (talk about going above and beyond). We have already received so many compliments on our new floors and will definitely be using Coastal Floors for future remodeling projects. Thank you to Paul and team for the most amazing experience! I highly recommend giving them a call for any flooring needs.

We used Coastal Floor for a few projects in the past. Once…read morethere was an incident with counter top guys who scratched our brand new custom cabinets during installation but the owner of Coastal Floors was great with taking care of the repairs. Even though accidents happen it is all about the attitude how the business wants to fix it. We like them an we will use them again, they are making every effort to make a client happy and that is very important.