Staff were never friendly. We stayed there 5 days and if you had a question they acted totally…read morebothered. No free breakfast and only had coffee early in the morning. Only positive thing was location. Would not go back and we used points to pay for our stay.

Nice well appointed rooms with a really comfy bed! Ours was street side to the strip and we found…read moreit a tad noisy during busy evening rush but once asleep I couldn't tell the difference! It has an electric fireplace for good looks ( it doesn't put off heat) and comfy furniture! I liked the lil bar area too Bathroom was clean modern and shower is nice size! Maybe step up the shampoo, conditioner and body wash to something a lil nicer than Dove though!

I am a Marriott Bonvoy Gold member and this was one of the most uncomfortable hotel experiences I…read morehave had. Earlier in the day, I requested housekeeping service for our suite. When I returned, the room had not been cleaned. While I was understanding about the delay, there was a large amount of garbage built up in the room, which had become a safety concern, so I called and asked for trash removal and requested housekeeping for the following day. Staff did come and remove the garbage. About an hour later, I had to call again because there was no toilet paper in the room. Shortly after those two service calls, the front desk contacted me and stated that my room had already been cleaned which was completely untrue. The timing made it feel as though the accusation was made only after the staff realized multiple service failures had occurred. If the room had been cleaned, there would not have been garbage needing removal or basic supplies missing. Instead of apologizing for the missed housekeeping or offering to resolve the situation, the response became defensive and accusatory, as though blame was being shifted rather than accountability taken. Because of how uncomfortable and disrespected we felt, we chose to check out early and leave the property. What is even more disappointing is that despite reporting this incident and being a Marriott Bonvoy rewards member, no one from Marriott has reached out to acknowledge what happened, offer an apology, or provide any form of service recovery. Mistakes happen but deflecting responsibility, accusing a guest of dishonesty, and failing to follow up afterward is unacceptable and far below Marriott standards.

Always a great place to stay while visiting the Pigeon Forge area. Clean rooms, friendly staff and…read morea great location. Even though it is located on Teaster Lane, the hotel is quiet and you don't hear any road traffic. Scenic views out your window. Located on Teaster Lane and very close to the Island or other popular attractions.

We stayed on points. These lodges are OK…read more Not for us. We stayed as a couple. Place is big. Bathroom is nice and big. Walk in shower. Walls are paper thin! You can hear every single thing going on next door. There's a balcony. They are adding more things like a restaurant and a water park. There's construction going on. That's why I give it a 4.

The lodges are a part of the Capital Resorts property and the place is perfect as it is located…read morewithin walking distance to restaurants and entertainment area while in Pigeon Forge. It's less than 5 minutes to drive to The Island, yet since it's located atop a hill, it still gives you the impression of being away from the busy parts of the 2 adjoining tourist towns. Each lodge has a balcony boasting a fantastic view of the Great Smoky Mountain ranges. Inside each lodge is a livingroom with a fireplace, TV on top of the mantel, a dining set, sofa, and loveseat. The bathroom is quite sizable with a separated toilet and shower or a fantastic tub if you end up with a lodge big enough for a family of 6. The kitchen is large enough for 2 people to cook together equipped with a full-size refrigerator which is great for a family who might not want to go out for meals every day to keep leftovers with or ingredients for meals. There is an oven that looked to be the size of one we have at home, a dishwasher and a washer and dryer! It really is a terrific place to stay at. The kitchen is also equipped with your cooking essentials as well as plates and silverware, should you choose to spend your mealtimes here. If I can be picky and say one bad thing, it's the fact that you can hear people most of the time so the walls might not be well-insulated. Otherwise, it's a great place to stay while on vacation. The accommodations were fantastic and I had a great time during my stay!

Attended a wedding and reception here in May 2021. A gorgeous setting, great food, fun bartenders,…read morerocking DJ. In the Smokies near Sevierville so the area is nicer and not as crowded and touristy as Pigeon Forge or Gatlinburg. NOTE FOR THE PROPRIETOR- Google Maps took every single (out of town) guest to the cabin resort 1/4 mi down the road. Maybe put up a small sign down there or add some directions to your website? We missed the whole ceremony When we called your office, the person who answered the phone couldn't give us directions and said she'd have to take a message?! Doesn't she live around here? Damn.

Our day was perfect! We had the most lovely intimate, romantic wedding, complete with mother nature…read morein all her glory as our stage. Ray & I couldn't be happier with the venue, minister's service, flowers, accommodations, not to mention the outstanding photography Rick provided. After Ray & I were engaged, being the planner that I am, I researched at minimum 20 destinations across the U.S., countless inclusive and not so inclusive destination packages, and spent more hours than I'd like to admit looking at pictures and reading reviews. We wanted the most important, memorable day of our lives to be at a low-key, intimate venue that would allow us to focus on each other and our first days as husband and wife (without breaking the bank). Without hesitation we can say, Bluff Mountain Inn exceeded every expectation! Their packages are extremely reasonable and you get so much more than what's on paper. They really enjoy what they do and cover all the bases, providing as stress free of a day as possible with the focus on making your wedding everything you dreamed, not like you're their 100th+ event. Just a couple of items I'm glad we added: - A second photo session to capture us the day before the wedding. We've never had professional pictures before and are so happy we have the moments before and after captured to treasure through the years. - Hair and makeup the day of the wedding delivered with sweet, southern charm. I've never looked better and learned several new makeup and hair tricks. Plus it was awesome having someone to chat with before the big moment :) - An extra day at the Inn. We used the time to explore parks, caverns and family owned local cuisine (awesome area for bbq!) Not to sound too gushy, but I really can't imagine our day (and stay) being more perfect. Thank you!

Was highly disappointed in this venue. I was a bridesmaid in a wedding here this past weekend. The…read moreair conditioning in the bridal suite broke at least the day before and they didn't bother to get it fixed or get at least get a unit to keep the upstairs bridal suite cool. Therefore, the bride had to get ready downstairs. The lady who was in charge asked for the check in the middle of the couple getting pictures. They stood and stared at us the entire time, it was just odd and unprofessional. Some of the servers were nice and the food was good, but as a future bride, I will not be considering this venue. Hopefully they were just having an off day.

Absolutely beautiful setting and sweet people. I can't wait to shoot here in the coming year. Also…read moreBlue Sip Winery which is connected to it is amazing. Bryce was a wonderful host tonight and the wine tasting was wonderful, including his perfect descriptions of each wine. Also the beer cheese and pretzels are the best I've had.

Stepping into The Southern Pines event venue immediately transports you to a warm and inviting…read moreatmosphere. We booked the event center for a gathering center for our family reunion. We enjoyed all the amenities it offered. We took family photos along the river in the back area, we had dinners catered in every night, with recommendations from Donna. And the food was scrumptious. We enjoyed the evenings being able to play games and reminiscing. There was plenty of room for everything we needed the venue for. Donna was an amazing hostess. It was a great location, and very very clean.

Very cool venue. Spacious but still cozy and fun. The stage was great with nice acoustics. The…read morestaff were great - friendly and professional! Everyone had a great time!

I just had my venue last Saturday and it was amazing! I couldn't say enough great things about this…read moreamazing venue! they have decorations you can choose from if you wish, beautiful indoor and outdoor options, a kitchen area for catering, handicap accessible entrance and restrooms, and you get the venue for 2 day instead of Just one. it definitely helped keep the stress level down the day of our wedding. I couldn't thank the owners enough for their beautiful venue and everything they did to help our special day be perfect! 1000/10 would definitely would recommend this venue to anyone!

Ok this is going to be a long one! What I loved about this Margaritaville is location! Decent…read morebreakfast with lots of variety of options scrambled eggs everyday also was the best hotel scrambled eggs I have ever had, bacon and sausage switched, breakfast potatoes everyday was good, waffles everyday, fruit, yogurt and apple, cranberry, orange juices and milk, assortment of breads and bagels. I loved the room layout. The bed & pillows were comfortable! Things I didn't love Indoor pool was cold! I was told it was heated. Yes even in July I expected it to be warm at least! Outdoor pool was warmer!!! It's between 2 busy roads so it's a little loud! We were on the second floor so I felt like if we were higher up, it wouldn't have been a problem. Speaking of the second floor the balcony was enclosed with wood which made it so hot! The other balconies had railings and was open!!! But we did enjoy an early evening dinner out there but had to turn our AC off. Again I feel like if we had a higher floor it wouldn't have been a problem. When we got to the room we were out of the hand wash and moisturizer also it's just a shower.... For the experience it seems like it should have been the rain shower like The Island Hotel! Overall we would consider staying here again!

This is a better than average property. Very clean and very decent breakfast. Parking lot is…read morelocated across the street and is easy to get to off the parkway and included in the room rate. Full hot breakfast is included and is above average for a hotel breakfast. While the team members at the front desk were cordial and professional, one of the ladies in the breakfast area stood out as a great ambassador for the property. She was outgoing, friendly, warm and genuinely worked to take care of all the guests. A young child who was not bro by supervised properly burned his hand on one of the waffle makers. She immediately went to him to check. She got some Aloe Vera for his finger and gave it to his parent/guardian. Always great to meet up with people like her.