We visited the Chicago store on a Sunday around 4ish -5pm. First off, when we walked in, it felt like we are inconvenient the staffs to have him showed us the suitcases. It seems like they felt that we're not going to buy anything. There wasn't really what is called customer service. We ended up purchasing the carry on, and the staff was finishing our transaction. He's nice and offered us gift receipts and such knowing that its going to be a gift. Then you have this female staff with short grey hair just cut our box open without evening asking us if its' okay to do so. She just said excuse me like we are all in her way and cut open our box because she wants to show another customer the luggage tag. I found that to be extremely rude and unnecessary. The fact that she didn't even say hi to us or proceed to ask if it's okay for her to open up our box or the fact to even touch it. We then asked our sale associate to swap the box for us because we don't want to gift someone an opened box. He's understanding and proceeded to swap us for a new one. Then I heard the female staff I guess asked the guy what happened, not sure what they chatted about. I found it inappropriate and unprofessional to just opened up someone's stuff without evening asking. She didn't even apologize afterwards or say anything to us. This is very poor customer service, We didn't drive all the way to the store to receive such poor customer service. I do not appreciate how she treated us or customers in general. That's uncalled for, perhaps they need better training for proper customer service. If I would've known the store to have such poor service, we would've just purchase it online. Will not return to the store again, and wouldn't recommend it to another to visit this specific location. read more

Away - Luggage Near Me - Chicago, Illinois

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Always very helpful and great store location. Great selection and staff. I love my away bag.

Drove about 45min from Hinsdale area after calling and being assured that there is no difference In buying in store vs online. Arrive to the store and the sales person basically got me sold on a blue bigger carry-on with a pouch upfront, only to find out if they don't have it and then that they can't use the referral discount in store or do any of the referral stuff in store. After being sold on the blue one and then finding out they don't have it I was just told to get a different color and return it within 100 days. Honestly none of this would be an issue had they not brought up a color that they didn't have in stock. And they they really answered my question realistically when I called. I left 2 stars because the person I worked with was nice, but didn't really seem to care much. read more

Wonderful luggage!!!! Love the easy of the way the luggage glides on the floor. Customer service is amazing. Have only had luggage for a week. Expensive but so far worth the money. read more

Stopped here while in Chicago after a meeting downtown. I wanted to check out their aluminum bigger carry on luggage. First things that come to mind about this place is the sleek, clean modern atmosphere and really above all else the customer service. They walked me through the features of the luggage, what is can do and how easily it glides around. They offer a 100 day trial to take it on the road and test it out. I didn't end of buying it in the store but I ordered it a week later at home. Shipped very quickly and comes with a nice black bag with a zipper to store it in. I take it everywhere and it travels nicely! I would definitely recommend Away and their products. Justin read more

Away - Where to next? #travelAway - Luggage Near Me - Chicago, Illinois

Went into the Chicago store on Sunday looking to buy a Large. Was told there weren't any in stock at that location but they could order me one and it would be shipped to my house. I told them I need to have it by the following Wednesday for a trip and they guaranteed me that I would receive it in time. Well today I got an email saying they processed my order wrong and now it won't even be sent out for shipping until the day before I have to leave. So needless to say I now I have buy new luggage to use on my trip because the employees at the Chicago location messed up my order. I would not recommend this company because of this fact EDIT: changed from 1 star to 4 because of the amazing assistance I received from Mikaela at the Chicago store. She went above and beyond to assist in correcting this problem. Top notch customer service. read more

I came here on a mission while visiting Chicago for a weekend. We don't have an AWAY store in Toronto and the shipping costs for ordering online are quite high, so I waited until I was in Chicago to buy the "bigger carry-on" which I had been eyeing for a while. The product is solid. Beautiful, clean design, thoughtful details, good functionality and a competitive price point. It is also nice to support a company founded by two women. I am really happy with their products' quality. (I also have an "everywhere bag" that I received as a gift, which is the perfect companion to their carry-on luggages, sitting perfectly on top with a slit that allows it to slide over the luggage handle). The in-store experience was great. The young man who helped me answered all my questions and was happy to explain to me the differences between the regular carry on size vs. the bigger size. He also patiently waited for me to choose a colour (the hardest part!). Once I decided, they brought me the luggage from the back in a dust bag and you pay via ipad and they email a receipt to you. Easy peasy! If you have friends with this luggage, ask them for a referral code. I used a referral code from a travel blogger I follow and got $20 off. read more

In-store lacking in customer service. Staff is reactive, not proactive, informing customers of their products and paying attention to detail. Exchanged the carry on w/ usb option for the carry on flex then realized not only did the new case not have the usb option but they forgot the envelope with tags. Come on... I'm sorry but if I'm splurging on nice luggage these details should be considered by the seller helping navigate the exchange. Fancy luggage and fancy store with an underwhelming, lackluster staff. read more

I was browsing for luggage online and came across Away's website. Reasonably price, innovative, various colors and accessories but I was sold when Sydney attentively answered all my questions. She even demonstrated how to attach accessories and informed me about customization options. I will definitely be making a purchase soon. read more

Away - The Bigger Carry On X 2 - Luggage Near Me - Chicago, Illinois

Denise and Vicki were so helpful! I came in needing a carry on for an international flight. Both assisted me in sizes as well as what carry on would work best with my airline. If you want A+ service and extremely friendly and helpful service-AWAY in Chicago is the place to go. I also did not think I had time to get my luggage tag monogrammed in time, but fast and efficient they were! I am thinking about buying additional pieces when I get back from my trip. Thank you for your exemplary service and assistance. My daughter now wants my luggage or her own set! read more

Love this store and the products. I have the backpack (smaller one) which is great for short trips as it fits my laptop and work items and fits under the seat in front of me, however I cannot fit any clothes in the smaller backpack. The bigger carry-on is my go to suitcase for all travel with the 27inch suitcase for the longer stays. The personnel at this store is extremely helpful and have helped me fix my lock on the carry-on. read more

Away - Luggage Near Me - Chicago, Illinois

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Went to do an online return that was still wrapped in its original wrapping. The store employee asked if I had the box it came in as if the item was used and damaged. I didn't realize I had to save a shipping box to make a return that was in brand new condition. Will definitely not be coming back to this location with the horrible customer service and judgmental looks I got from this cashier. read more

I bought an Away backpack in May 2019 and I have used it only sparingly. I am extremely disappointed in the quality of the allegedly premium product. The backpack has not held up well to minimal use with cosmetic damage that I never experienced with my JanSport backpack. Even worse, one of the zippers is broken and unusable and the backpack only comes with a limited one year warranty. Hard pass. read more

It's in the name... You just want to get away and the product helps it be convenient to do that. The quality in the merchandise is better than any American tourist or Macy's luggage you buy. This material last for years and if there is any problem, the employees here go beyond to make accommodations to the type of luggage you prefer! read more

Unreal customer service. I'd give more than 5 stars if I could. My husband and I got into Away before they were popular. We've purchased several bags from them. Prior to Away, we used to be Tumi people. I've never received the customer service and quality from Tumi that I have with Away. Today, I went into the store (keep in mind, my husband and I each travel over 100,000 miles a year and have for years). A couple of the bags had interior issues, but Away stood by their lifetime guarantee and made the situation right. We will continue to buy all of our luggage from Away. Fans for life. read more

This is what amazing customer service looks like. Everyone was so friendly and patient while I chose the color of my suitcase. They were great at providing details and offers about the 100-day trial and they were very helpful with a last-minute request. Looking forward to shopping more at AWAY! read more

The best luggage and company. I now have 2 carry-ons, one large suitcase, and the packing cubes. All of these items are of extreme quality, and make traveling feel luxurious. Customer service is extremely friendly and helpful if you have any questions or concerns with your products. They also have a referral program, where you can give someone a $20 off referral link and you will also earn $20 when your link is used. This is really nice, because you are likely to be a repeat customer after experiencing the luxury of AWAY. Linking mine if anyone would like to use it for $20 off! http://fbuy.me/mEpwi I would recommend AWAY to anyone and everyone. read more

Experienced great service. They were very kind and helpful. I bought it on Saturday, and it was delivered on Monday right to my door! Very pleased. Great quality luggage as well. I can't wait to go on my next trip. read more

Helpful and knowledgeable staff. Products are well displayed. After our visit, we ordered on line.

Wow! I have NEVER had such fabulous customer service! I walked in, explained that my battery had broken, and without question, was given a new battery! THEN, he gave me a new charging cable too! Not only is it an exceptional luggage, that I love, but the customer service is great too! read more

Suitcases seem super cheap-- as in poorly made--but the "service" was even worse. Two guys standing around doing nothing too busy talking to each other rather than even acknowledging a customer's presence. read more

I had been eyeing a bag from Away for a while but wanted to see some in person before I made a purchase. I stopped by the Away store on a Monday and was immediately helped by a member of their staff. They have all the bags that are online, in-store. They made sure I new about all the bag features and their 100-day warranty and were there for any questions I had. They were super friendly and helpful without being overbearing or pushy. I ended up purchasing the bag I was looking at online, the Bigger Carry-on and was able to leave the store with it, in the color I wanted! I also noticed they were helping a customer with a bag that was in need of repairs. The employee walked the person through the steps of what needed to be fixed and how long it would take. It's nice to know that you will have great customer service if something goes awry with one of their products. Would highly recommend stopping here if you are looking at purchasing one of their bag products. read more

Cheaply made bags. The quality is pretty poor if you look close enough. Lifetime guarantee because you're going to need it.

Excellent customer service! My The Big Away suitcase developed a crack in the shell and I was easily able to contact customer service via email and they very quickly shipped out a replacement and it was easy to return my damaged one. I was very impressed with how seamless the experience was and how responsive the representative was. read more

Excellent quality product, amazing service. 5 stars all around. Our sales associate today Sara was terrific!