Jack was the store manager and he was so friendly unhelpful and knowledgeable, and he knew the dimensions of the bags. The store is beautiful and clean and it's inside the 900 N. Michigan Ave. shops. So it's a very nice lovely shopping experience. This area of Chicago has all the high-end shops and this mall in general has so many of the high-end shops as well. The only thing you need to know is that parking is not easy and you have to park on the street for $4.75 an hour on the park Chicago mobile app or garage parking is $22-$45 depending on how much time you spend and the mall stores also validate parking and it might be around $12 for 3 hours. read more

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DO NOT go here to get your Tumi bag embossed. The sales rep ruined both of the tags that came with my bag and they didn't have the same color in stock...I was left with a "sorry" and a phone number to call their service center to fix the problem that they created. read more

Tumi Store - This is tag that the Tumi salesperson embossed - Luggage Near Me - Chicago, Illinois

This location moved to the second floor at 900 N Michigan avenue. The team there is very helpful. They know what they are talking about when it comes to your travel journey. read more

Small but clean and well stocked. Clerk is very attentive and will definitely take care of you... or the person in front of you. There is only one person working, and with 2 more people ahead of me, I left after browsing and decided to get the bag online. read more

Tumi Store - Luggage Near Me - Chicago, Illinois

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Our TUMI suitcase handle broke on a recent vacation, we passed the store on N Michigan Ave, stopped in and Susan greeted us immediately and we mentioned that our handle broke and she offered to fix it if she had the part on hand. We texted her when we got back to our hotel and she had the part! So we went back to the store and she replaced the handle free of charge, it only took 10 minutes or so. We are so appreciative of her willingness to help us. Susan delivered exceptional customer service to us. We ended up finding the alpha backpack while we were waiting which was perfect for my husband for his work and travel. Susan offered to ship the backpack to our home instead of buying it in store to save on taxes since we live in a different state. We appreciated this also! We would recommend this store and Susan! read more

I took an older Tumi suitcase in for the handle to be repaired/replaced and I received the best service one could hope for from Susie! Thank you! read more

Richard is my hero! The extending handle on my alpha continental c2016 blew out halfway through a multi stop business trip. The gent in the Tumi shop in the minneapoilia airport said "see Maria at the flagship store in Chicago - she's a miracle worker". Well, I went to the wrong shop and what a lucky mistake. Richard dug deep in the store room and found an old handle that fit my model and installed it on the spot. I rolled out with the bag good as new. This is why you buy Tumi. They stand by their products and have the best service. Also remember to tip if they resolve your issue on the spot. read more

TUMI Watertower Place Saved My Vacation Fact: We are in the dog days of retail shopping, and on a daily basis I see mostly all discouraging experiences and confidence whenever I must stray from my computer and take on shopping in the real world (a hangover from what we have been through for the past 2+ years of Covid 19, and adjusting all of our interactions to work around it). Fast-Forward to last Thursday evening in Chicago Watertower Place, my faith in humanity and retail has been rejuvenated through a fantastic experience I had with Christine D., and Rebecca H., who went so far beyond the call of duty, I will never forget it. If you read no further, the takeaway is this: that if you buy luggage from Tumi Watertower Place, you are in the best of hands, the hands of Christine and Rebecca. Here is my story: On Thursday early evening, I arrived to Chicago, and checked into the Palmer House hotel downtown. I got up to my room, went out for a quick dinner, and arrived at my room ready to unpack luggage at 6pm. TSA had used their key on my suitcase, and in doing so had failed to reset the lock to its original position, meaning EVERYTHING I needed for this trip, which was starting in 2 hours with friends, was LOCKED INSIDE my aluminum indestructible TUMI suitcase. In a panic, I called the original Tumi store where I purchased the suitcase and they gave me the name of 2 TUMI stores in Downtown Chicago, 1 of them was already closed at 6pm, so that left the TUMI Watertower Place store, and it was closing in about 45 minutes at this point (7pm). I will be the first to admit that I was frantic sounding on this phone call, because in fact I was frantic. This was one of those trips that was business, as well as fun, and I had over-planned with many revolving get togethers and experiences that ran back to back. Little did I realize that all of it hinged on one thing, MY SUITCASE OPENING. Answering the phone was Christine, who was the calming, professional voice I needed to hear at that exact moment in my life. She ran me through a couple of exercises with the lock to make sure it was not something obvious that I was missing. She gave me a couple of options of things I could try, but I just did not have the confidence I could pull it off, especially when I had to meet with people in 2 hours or less. At this moment, this is where we have all been recently: The experience usually ends right here. The store is closing at 7, this is a giant task that may or may not have been beyond their help, 99.9% of the time in this experience, this is where they jump off the phone and lock up for the night. Not this time. Christine and Rebecca invited me to come in, WHEN THEY WERE CLOSING. They told me if I could make it over before the mall closed up, they would be waiting to help me. That turned out not to be the easiest task either, Lollapalooza (a 4 day gigantic concert that draws people from around the world) was happening in the area of my hotel, and Uber had a blackout on downtown, so I could not easily get me and my XL suitcase over to Watertower Place. I ran with that suitcase for 4 blocks before giving up on Uber, creating a Lyft account, and getting a Lyft driver to find me. My Lyft driver rolled up to Watertower Place at 6:59, and I called up to Christine and Rebecca to let them know I was now running through the mall and would be there by 7pm. Again: 99.9% of the time, where I am from, they close and lock the door and wish you luck. I arrived to the TUMI store up on the 3rd floor exactly at closing. I fully expected a look of annoyance on the face of Christine and Rebecca, here was a technical issue with a lock they might not be able to crack, and zero sales opportunity walking through the door, I myself would have been annoyed. Nothing could have been further from the truth, I was greeted very warmly with smiles, and they got straight to work on my lock issue. After just 11 minutes of going through many different lock sequences, they cracked the lock! I was back in my room, changing for my nights events with a very relieved wife by 7:30pm. It would have been hours, hundreds of dollars in Uber/Lyft, and many canceled events if I had to get an Uber out to the airport to have TSA take a look at this lock. The entire trajectory of this trip was positively saved because of the extra efforts of Christine and Rebecca, I am sincerely grateful. So the next time you are buying luggage, thinking it is just luggage.... Imagine yourself in my shoes on this trip. Go with the company that has the high quality luggage, and has the sense to hire the best, people like Christine and Rebecca. Best Regards, -Chris read more

I spent a lot on a carry on bag. After a few months it lost its shape and became almost unusable. They claim to have a life time warrantee so I took the bag back. The manager told me that he had the same problem I did. He said there was nothing he could do for me but he offered to send my bag to corp to let them review the problem. Corp looked at the bag and offered me a $100 credit if I wanted to pay full price on another $400 bag. What a great warrantee. (Sarcasm) I will never buy one of these over priced Tumi products counting on them to stand on their quality and warranty. read more

Tumi Store - This is the quality of product I got at Tumi. - Luggage Near Me - Chicago, Illinois

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I stopped in here today with the express purpose of augmenting my selection of carry-ons. Apparently, neither of two (wheely) Travelpros that I rely on as stalwarts are not carry-on compliant. I can understand the one, as it is huge, but I think the other was just a ploy to get me to gate check my bag. I'll preface this review by stating that I far prefer the service and layout of the Water Tower store to the freestanding location on Michigan Ave. The salespeople are always super friendly, regardless of whether I'm coming in to browse or looking to pull the trigger on a carefully considered purchase. This visit was no exception. I happened to come in during the 20% off sale, which I believe is only a twice-yearly event. It helped that the store was not crowded and I found the overall shopping experience to be pleasant and unhurried. The Geneva tote that I was looking at was not in stock, but Jesse indicated that if I chose to order it, that it could be shipped directly to my home and that I'd still be able to take advantage of the 20% discount. All was not lost, as I ended up buying the Ticon tote in bone/tan that I'd scoped out a couple of weeks ago (and have since seen featured in a couple of magazines). Not only did I get to take advantage of the discount, I also got it monogrammed, as that service is complimentary, in the blink of an eye. I will definitely be back to this location the next time I am in search of functional and well designed products to withstand my travels and the rigors of urban life. read more

TUMI Watertower Place Saved My Vacation Fact: We are in the dog days of retail shopping, and on a daily basis I see mostly all discouraging experiences and confidence whenever I must stray from my computer and take on shopping in the real world (a hangover from what we have been through for the past 2+ years of Covid 19, and adjusting all of our interactions to work around it). Fast-Forward to last Thursday evening in Chicago Watertower Place, my faith in humanity and retail has been rejuvenated through a fantastic experience I had with Christine D., and Rebecca H., who went so far beyond the call of duty, I will never forget it. If you read no further, the takeaway is this: that if you buy luggage from Tumi Watertower Place, you are in the best of hands, the hands of Christine and Rebecca. Here is my story: On Thursday early evening, I arrived to Chicago, and checked into the Palmer House hotel downtown. I got up to my room, went out for a quick dinner, and arrived at my room ready to unpack luggage at 6pm. TSA had used their key on my suitcase, and in doing so had failed to reset the lock to its original position, meaning EVERYTHING I needed for this trip, which was starting in 2 hours with friends, was LOCKED INSIDE my aluminum indestructible TUMI suitcase. In a panic, I called the original Tumi store where I purchased the suitcase and they gave me the name of 2 TUMI stores in Downtown Chicago, 1 of them was already closed at 6pm, so that left the TUMI Watertower Place store, and it was closing in about 45 minutes at this point (7pm). I will be the first to admit that I was frantic sounding on this phone call, because in fact I was frantic. This was one of those trips that was business, as well as fun, and I had over-planned with many revolving get togethers and experiences that ran back to back. Little did I realize that all of it hinged on one thing, MY SUITCASE OPENING. Answering the phone was Christine, who was the calming, professional voice I needed to hear at that exact moment in my life. She ran me through a couple of exercises with the lock to make sure it was not something obvious that I was missing. She gave me a couple of options of things I could try, but I just did not have the confidence I could pull it off, especially when I had to meet with people in 2 hours or less. At this moment, this is where we have all been recently: The experience usually ends right here. The store is closing at 7, this is a giant task that may or may not have been beyond their help, 99.9% of the time in this experience, this is where they jump off the phone and lock up for the night. Not this time. Christine and Rebecca invited me to come in, WHEN THEY WERE CLOSING. They told me if I could make it over before the mall closed up, they would be waiting to help me. That turned out not to be the easiest task either, Lollapalooza (a 4 day gigantic concert that draws people from around the world) was happening in the area of my hotel, and Uber had a blackout on downtown, so I could not easily get me and my XL suitcase over to Watertower Place. I ran with that suitcase for 4 blocks before giving up on Uber, creating a Lyft account, and getting a Lyft driver to find me. My Lyft driver rolled up to Watertower Place at 6:59, and I called up to Christine and Rebecca to let them know I was now running through the mall and would be there by 7pm. Again: 99.9% of the time, where I am from, they close and lock the door and wish you luck. I arrived to the TUMI store up on the 3rd floor exactly at closing. I fully expected a look of annoyance on the face of Christine and Rebecca, here was a technical issue with a lock they might not be able to crack, and zero sales opportunity walking through the door, I myself would have been annoyed. Nothing could have been further from the truth, I was greeted very warmly with smiles, and they got straight to work on my lock issue. After just 11 minutes of going through many different lock sequences, they cracked the lock! I was back in my room, changing for my nights events with a very relieved wife by 7:30pm. It would have been hours, hundreds of dollars in Uber/Lyft, and many canceled events if I had to get an Uber out to the airport to have TSA take a look at this lock. The entire trajectory of this trip was positively saved because of the extra efforts of Christine and Rebecca, I am sincerely grateful. So the next time you are buying luggage, thinking it is just luggage.... Imagine yourself in my shoes on this trip. Go with the company that has the high quality luggage, and has the sense to hire the best, people like Christine and Rebecca. Best Regards, -Chris read more

I have a TUMI roller bag that would qualify as an antique. These bags last a lifetime, but occasionally need a little TLC. I took my bag into the store expecting to have to send it away and pay for repairs. Lucky me was assisted by Gregory D., who figured out how to fix my bag (the part I needed is no longer made,) making the repairs on-the-spot. He refused to charge me anything. This is one of the many reasons why this store and the brand have me as a loyal customer. Thank you! read more

I've been to a few TUMI stores in my lifetime! This might not be the biggest, but the service I got here is the Best! If you visit, please see Christina(Hopefully, her name is spelled like that). She was extremely pleasant, patient, and helpful! She helped us when we had our luggage tag monogrammed. She was even more patient with my 8 year old daughter when she had her backpack monogrammed. read more

I'm so angry at this moment I can hardly write this review. I purchased a new bag for my daughter for Christmas. The sales agent knew it was a gift. I registered the bad under her name for the warranty and tracking. Greg the sales agent just sent my daughter a thank you note two weeks before Christmas. This was her main gift and he has ruined her and my Christmas. What a stupid move.!! read more

Don't ever buy a Tumi suitcase. The price you pay is ridiculous. The durability is garbage. The customer service is rotten. My suitcase wrinkled my freshly dry cleaned suits and has a huge scratch in it after ONE ROUND TRIP FLIGHT. Go buy a TravelPro, Samsonite, Away, or Rockland. read more

Fantastic service. I walked in to have a stuck zipper fixed and while I was their the people were extremely helpful. Not only did they fix my zipper, but they monogrammed my bag (which is free). Thank you Tumi! read more

I went in to buy an umbrella for SJT, and spent 45 mintues there!! Who knew luggage was so interesting?? The folks who work at TUMI are not only very knowledgable about their complete product line, but are so friendly! They showed me each of their three umbrella sizes and even opened them up in the store (so no bad luck for me!!) to take a look at their sizes. The luggage is fantastic. So many compartments, pouches, hooks for hang-able items,etc. Some are even expandable, giving you an extra couple of inches when you just can't get the bag shut and zippered!! I had a great experience here, and highly suggest their products. They come with a hefty price, but its worth it for those who travel often. read more

Thought I'd write some reviews from my Christmas shopping experiences this year. Tumi quality is very durable, and their variety of luggage and accessories is surprisingly good. But the main reason for this Yelp review is for their staff at this store. They know their stuff, and they like to have fun. Service here is top-notch! read more

I wish all stores and restaurants were like this Tumi store. The service is OUTSTANDING!! I came in on 12/31 with my broken Dror. The top handle popped off and I thought they might be able to fix it in the store. There was one person helping a customer but she promptly acknowledged my presence which was really appreciated. The other person working there must have heard her because she came out from the back. When I explained my issue the one with the customer suggested she work on my bag and the other rep could ring the customer up. WOW. So they thought with a few different allen wrenches and some various screws that that could take care of the issue. They were super friendly while they were giving it the old college try. Unfortunately no luck. They said it needed to be shipped to Tumi for repair. So they took my info and said it would be shipped directly to my home so I didn't have to come back in. They also gave me an ETA w/o asking. Superb. I left very happy. Tumi is some of the best and the people who work at this store match the merchandise. read more

Bought an umbrella in August 2010, it broke in September 2011, I took is back last week and the friendly staff replaced it no questions asked. Fantastic customer service! read more

I recently visited the Tumi store at Water Tower Place because I had heard wonderful things about the products. However, because of horrible customer service, I will never shop with this company again. I would hope that a company that carries such high quality products would take more care in training their employees. Thanks to rude sales people such as the one I encountered (I believe her name was Lindsay) I am afraid Tumi has lost my business for good read more

Bought an umbrella last year, it broke a couple months later.. Went to the store yesterday to ask for repair service I was willing to pay for. They went to a drawer and handed me a brand new umbrella in a newer model NO QUESTIONS ASKED!! wow!! Awesome service!! good products. I will be a lifetime customer. read more

Love this store...went in today just to look...ended up buying the Cartway International Expandable Carry-On....the staff here is awesome and they always have LOTS of inventory! (nothings ever sold out) (LOVE IT!)) read more

Can I just say WOW! Luggage is luggage...not that exciting, right? But what put my experience over the top was the customer service that I received. I came in last week last minute shopping for a suitcase to take on vacation (I forgot that I had left my other bag at my mother-in-laws house, I hope she is putting it to good use). I was in an extreme rush and wasn't exactly sure which style of bag would be best for me. The manager Nick immediately jumped to the task! He asked me a few questions about my upcoming trip and how long I would be gone and asked how often I travel. Typically, I travel weekly for work so he recommended a bag that is durable and worth the cost--but I could tell that he wasn't just pushing the most expensive bag in the store on me for better numbers. He was professional and friendly, knowledgeable, and seemed passionate about his job which was refreshing to see in a retail store these days! I will come to this store for all of my travel needs, and might even send my mother-in-law ;) Thanks again Nick! read more

As a consultant who spends the majority of my life in and out of airports, I know a thing or two about luggage. And without a doubt, TUMI is the best of the best. And of all the locations I've been to to buy luggage (Nordstrom, Irv's, TUMI.com, etc.) I can also say without a doubt that Water Tower's TUMI store is the best of the best. The people there are great, and will take care of whatever you need. Ask for Sara, she is GREAT! read more

I actually called the Chicago Tumi store because the item I wanted was out of stock online. Wow, so friendly! And, the best part? They're shipping it to me...in Chicago...free! read more

I was shopping at another store a few doors down on Michigan Avenue for a new purse, but didn't find what I liked. I wouldn't normally have gone to Tumi for a purse, but I saw a few in the window that I liked. The staff was extremely courteous and helpful, and brought out purses from the back in other colors that weren't on display. I spent quite a bit of time there, and as I was leaving, realized that they had stayed 30 minutes past their close time. They offered advice on cleaning and maintenance of the purse that I really appreciated and I've received TONS of compliments on my Tumi purse. read more

This is my favorite store in Chicago now. I've been visiting it and purchasing items for a few years now and the customer service is impossible to beat. Pam is a rock star and she has helped me with everything I've purchased from there. She will go above and beyond to make your shopping experience one to remember. A gracious host, as I'm sure all of their employees are, but definitely worth asking for the next time you stop by. I highly recommend this Tumi location and her services. She's the best. Thank you Pam! read more

I went in to look at a garment bag. Dmitri and Julio were very professional and informative. I must have spent 30 minutes analyzing all the different bags. Dmitri actually showed me his own technique in folding clothes to fit as efficient as possible. Tumi is an expensive product, but it is a investment in a quality product. The excellent service at this little boutique makes the product even more attractive. Thank you Dmitri and Julio for making my experience special. read more

Stopped in Water Tower store with my sister just to look around. We were so impressed with the helpful salesperson. Wish I'd gotten her name - but she looked like Nicole Kidman. Super friendly and knowledgeable - will use her restaurant suggestion next time I'm in Chicago. Obviously it's high-end, spendy merchandise but staff was really welcoming and products are really well-designed. Would love to buy lots of their luggage - maybe someday! read more

I love Tumi. But even if I didn't, the service in this store would have blown me away and persuaded me to buy something! The guy in charge - I wish I had asked his name - was fabulous. Nothing was too much trouble. Knows his product line perfectly - and never tried to sell me a thing. So I bought! This was a special experience. Thank you. read more