Excellent work, they provided answers to an ongoing problem that the Land Rover Dealership fail to…read moreprovide

This is the ONLY place I will take my Audi for service. Top notch customer service and very…read moreknowledgeable technicians. There are no hidden fees and they never try to sell you services that are not needed. They are always up front and honest. Bob, Bobby, Nathaniel and Kevin are my go to guys. Thanks for always being there. I highly recommend them for your car service needs, you will not be disappointed.

SCAMMERS. I came in for an ABS issue, but the owner recommended I change the water pump. They did…read morenot address the ABS issue. One month later, my engine is overheating and the heat isn't working. I tow the car on Thursday but they dragged their feet to diagnose the issue. On Saturday, they said they wouldn't be able to look at it until Monday. Then they told my dad they found $350 more work to be done, not related to the ABS or the water pump. This shop overbooks and acts more like a parking lot than a repair shop. There is no urgency and they're untrustworthy when it comes to honoring warranties. I got the car towed to another shop who only took 1 day to see the water pump was improperly installed, a bolt was broken and the thermometer wasn't properly sealed, leaving me with zero coolant. DO NOT PATRON THIS ESTABLISHMENT

I want to thank co-owner Mike and Old Town Auto Repair employee Bre for the excellent service I…read morereceived earlier this week. Unfortunately, my vehicle broke down on Sunday evening on Caroline Street. I called Old Town Auto Repair on Monday morning, and Mike quickly arranged for my vehicle to be towed to the shop before 11:00 AM to avoid a parking ticket. Not only was the situation handled promptly, but the repair itself was reasonably priced for the new starter that was needed. This was my first experience with the business, which is under new management, and I couldn't be more impressed with the service I received. Highly recommend!

I recently visited Little Tire Company with a few questions regarding work that had been performed…read moreand to puck up and pay for my vehicle and unfortunately the customer service left a lot to be desired. When I walked in, I expected a professional and welcoming environment. Instead, I was met with an attitude that made me feel as though my questions were an inconvenience. The young employee behind the counter seemed far more interested in his cell phone than engaging with a customer who was simply seeking clarification about services provided. Rather than taking the time to answer questions courteously, his demeanor came across as dismissive and uninterested. What stood out most was the contrast between the level of customer service I expected and what I experienced. A customer should never feel like they are bothering staff by asking reasonable questions about work they have paid for. Professionalism, communication, and respect are just as important as the work being performed, and unfortunately those qualities were lacking during my visit. I also couldn't help but notice that the shop appeared much quieter than I remember it being in years past. Seeing employees sitting in the bays and on their phones while receiving such a cold reception only reinforced my impression that customer service is no longer a priority. I hope management takes this feedback seriously. A more welcoming attitude and a greater focus on customer interactions would go a long way toward improving the overall experience.

No customer service. No military discount. No handicap accomodations. The shop in downtown…read moreFredericksburg, Virginia apparently has a parking lot in the very back of the shop accessible by blocked dirty alleys on the sides. Yesterday, one of the guys at the front desk returned my car key and told me, the car is in the back of the shop. Not even the courtesy of driving the car in front of their shop.

THIS REVIEW IS FOR MY MODIFIED/PERFORMANCE CAR PEOPLE ONLY!!…read more For the past year or so I've struggled to find a good alignment shop around my local area in Fredericksburg, I always have to travel about an hour away for my drift car because I request for a fully custom alignment that suits my needs for the track. I've heard good things about this location for months from other low car folks for tire replacement, but I saw they have an in-ground alignment rack and figured I'd give them a try. Note: I was a walk in customer, I never reached out over the phone if they did appointments or if they were available/slow right now so it's partially my fault. Well unfortunately because of how busy the place gets my custom alignment became a 3 day long ordeal, I had to come back 3 different times due to minor errors, misunderstandings, and a slammed shop. I perfectly understand from a business perspective to keep things moving (time is money!) because of my car and specific requests to camber/caster/ toe values (all well off stock spec numbers) it made the alignment machine act a little funky and the technician had to repeatedly bring the car down, reset the machine, calibrate, and raise car for every single adjustment made just creating a back up for other people just trying to get a simple alignment. The technicians, front desk, and the manager were all really friendly and helpful people. whenever I wasn't pleased with something, they went out of their way to make things right with me when they could of easily just told me to kick rocks after day 1. I did come back later to get 6 tires replaced, they were quick and caused no scratches to my expensive real wheels. Overall, I probably won't be bringing back my drift car for my niche alignment mainly because their time is limited (maybe if they were a clamer/ less busy shop I would) I'll bring in my street/track car for alignment in the future which is definitely less of a headache to align. Definitely a fantastic tire shop though, I'll be bringing my nice sets of wheels here in the future. They price themselves competitively to many shops in the Fredericksburg/spotsy area, they aren't the cheapest but the value u get from them for the price is great. Thanks again Said (Manager), Brian (Technician), and Monica (front desk) for the help and sorry for the headaches.

I had a really bad flat and a fix a flat experience go bad a few months ago, my boyfriend tried to…read morefix it and failed horribly. He ran my tire over to dominion tire company and within minutes they fixed my tire and my valve for only $50! So this morning when I discovered a nail in my mom's tire, I of course thought of this place. I'm super impressed. They were able to fix the tire and patch it up within minutes and it only cost $20. To me they seem to be pretty consistent with being fast, affordable, and efficient. I highly recommend this place!

Took my 2019 Acura in for 2 tires replaced. No issues with anything on my vehicle. They rotated my…read moretires placing the 2 new tires in the front. I live around the corner and didn't drive my car again until Monday. Tire pressure light came on (TPMS). Acura sends a vehicle health report each month, now the report indicates an issue with the TIre pressure sensore. It's either needs to be replaced or 1 needs adjusted. Tuesday went in for them to reset the light. They didn't have a TPMS reset device for 1 & did another reset which didn't work. Was told it will go our once it's driven. We'll didn't happen. Called back and was told my car doesn't have a sense. REALLY DUDE! So my husband took the vehicle back and showed them the report. They were trying to charge us to correct something they messed up and didn't have knowledge about. Plus they lied saying they check my tires and filled to factory recommendations. They forgot I can see on my phone Mt tire pressure among other things. Just flat out lied to us. I DO JOT RECOMMEND GETTING YOUR TIRES FROM THEM. It's a shame because Lola was great in assisting me but she lost 2 customers because of their poor service and just out right lie to us about what they've done.

From the owner: welcome to m&a tires & auto repair located at 88 south gateway drive, fredericksburg va 22406. we…read morewere previously located at 123 fleming street, fredericksburg, va 22408. we are excited and eager for your business! with quality service and great prices! don't just take our word for it come and check it out for yourself!

I have taken my jeep grand Cherokee to Alex & his technician for about a year now for all my car…read moreneeds. They are quick & efficient to diagnosing what my car is having trouble with & always repair it within a few days from being seen. It's very valuable to find an honest and reliable mechanics. Alex & his team definitely are. From the moment I arrived they are welcoming, explained how to properly take care of car, and offer very reasonable prices. You can tell they genuinely want to help their customers. Highly recommend!

Affordable prices and they offer financing they were also very fast to repair my car…read more Alex is has great customer service skills. He was polite and easy to talk to