Always great customer service. Multi tasking as they try and treat each customer quickly. I've been…read morereceiving business mail and packages for over ten years here and appreciate that I don't have to worry about deliveries. Even accidentally sent a pallet of items there and they received it and called me to pickup asap which I did. They have many tasks to do so give them some patience. Highly recommended

This is a DHL drop off for international returns. They have rental mailboxes and dulces from…read moreMexico. And friendly, personable service. The system was down when I arrived to return some shoes to the UK. There was a system upgrade that was taking an inordinate amount of time. The gentleman shared that his wife is usually working, but he had a day off and was there instead. He told me they went to breakfast that morning. We compared local restaurants. I was there a good 15" just chatting. Other customers came and went and the conversation picked up where we left off. Ultimately, the system did not come back on line in the time I was there. I took a photo of my package and his business card as proof of the drop off. Today I looked to see the package was delivered. This is a mom and pop establishment worthy of my patronage.

I came to this location to open a mailbox June 4th 1pm ​​and unfortunately had one of the most…read morefrustrating customer service experiences I've ever had. The process began with confusion regarding mailbox pricing, fees, and identification requirements. The employee assisting me, Carlos, appeared unsure about the mailbox agreement, the forms of ID that were acceptable, and the fees that applied. The agreement I was given appeared to contain terms and pricing that did not match what I was being told at the counter. When I requested a copy of the agreement I was signing, I was told I would be charged 40 cents per page for a copy of my own signed agreement. When a copy was eventually made, only the first page was copied. After I requested a complete copy of the agreement, the interaction became increasingly unprofessional. During the discussion, Carlos became argumentative and called me a "rude ass." I felt verbally abused and harassed by the way I was spoken to. No customer should be insulted or spoken to that way for asking questions about a contract they are being asked to sign. After that interaction, I requested a refund because I no longer felt comfortable doing business with the store. I was told I would have to wait for management approval. During that time, another employee, Moesis, informed me that only a manager could approve the refund. The process continued to drag on, and what should have been a simple mailbox setup turned into an ordeal lasting approximately an hour, including time spent speaking with corporate customer service. While attempting to understand why the fees and agreement did not match, I was informed that the mailbox agreement had not been updated. I was told that the store manager, Carol Lee, had not updated the agreement being provided to customers, which may have contributed to the confusion regarding pricing, fees, and terms. I also had to specifically request the return of paperwork containing my personal information. I ultimately left without opening a mailbox and with serious concerns about the professionalism, training, management, and customer service at this location. Between the confusion over fees, the outdated agreement, the lengthy delay, and being called a "rude ass" by an employee, this experience fell far below what I would expect from a business handling customers' personal information and mailbox services. I hope UPS Store management reviews the conduct of the employees involved, the accuracy of the agreements being provided to customers, and the overall customer service practices at this location so that future customers do not have a similar experience.

Thank you to the best ups store in town! I'm so grateful to have this location as my main choice…read more Everyone that has helped me has been awesome. Specifically, Chanel and Ulises were super patient and kind while helping me get my returns in order. Keep being awesome!

This is a neighborhood post office, just like a regular post office, but without the line…read more It's clean and bright with a glass front window, next to the Tea shop (which is undergoing a renovation). And adjacent to a great nail salon and an independent bookstore. This is the ideal spot to drop off your packages for Christmas. They wrap the presents for a reasonable price. They carry forever stamps and some.

My 80-year-old mom found this item at Costco and wanted to ship it to my son for Christmas. Without…read morethe tin the stats are 13x13x6" and 1.3lbs so let's say this is a whopping 3lbs. She went to this store and bought a box and shipped it, apparently 3 day shipping on 10/3/25. It is expected to arrive to me tomorrow. She paid $161 for a box and shipping for this $50 item. I saw it at my Costco a few days later and knew she got it so I let her ship it. Had I known they were going to charge that much, I would have had her return it. They said she was there with another lady (she usually drives with someone else). Tell your elderly loved ones to watch out. They said there is nothing they can do now. Glad they made some money off of her. Feels like bad business. Thanks for your reply. You wrapped it up then Saif, "that will be $161.34." She didn't know what to say and she is a very nice lady so she paid. She said she was stunned and will go to her regular place by Vons. It was sent UPS and it hasn't even arrived yet. Was shipped 10/3 in the morning and today is 10/7 in the evening. Apparently you sold her a box. Can't wait to see how huge is it, but I see it is not itemized on the receipt. Again...seems you targeted an elderly woman who didn't know how to say no. At least you got that much from her! Sad.

Great service!!! The owner is incredible. Great for…read morereceiving and sending out packages.

Rented a 10 ft U-haul here and they over charged me for gas. They are a scam. Drove a U-Haul for 18…read moremiles and filled it up with 2 gallons of gas before returning it. A 10 ft U-Haul gets about 10-12 mpg's and when I returned it, they ended up charging me 4 gallons of gas costing me an additional $28. When I tried to tell them there was a mistake, they told me they double checked it and wouldn't listen. I told them that it doesn't make sense why you would charge me 4 gallons when I didn't even drive it enough miles to warrant a 4 gallon charge. Do not rent from here! They will try to squeeze you out for more money.

Very reasonably priced PMB services. I love my new mailing address with them for my companies, and…read morefor me personally too! I also had to get architectural plans scanned, theirs was the lowest price around and they keep their word! If you go around lunch time, parking will be tough, get ready to walk. Go in the off hours, less people and more quick service.

They're polite, but some charges are silly and need to be disclosed first before processing. I…read moreemailed a 3 page black and white document to print, then said I have to also pay a "computer fee" along with the high cost to print each page. When I asked about it, there was zero explanation because really everyone knows that's nonsense and how can anyone explain silliness. At the very least, they need to disclose the extra made-up charges and fees that aren't assumed by the customer. That's a real good way to break trust. I will never do business there again. I don't like charges that take advantage of people no matter how big or small. It's too bad.

Dhanushka, the manager is so nice and helpful. He looks out for his customers and calls them by…read moretheir name. He's very friendly.

My husband and I came to get our permission slips notarized so that our children can travel…read moreoverseas with their grandparents. We didn't have to wait at all and the employee was incredibly kind and helpful. We came in with basic forms and he went above and beyond in providing the actual notary jargon that we could attach to our general form just in case our kids/grandparents ran into any issues while traveling. You can tell that he was experienced and knowledgeable about the forms we were asking to have notarized. We would definitely come back again for any future mailing/notary we need completed!

I came in to get my LiveScan done yesterday. The staff was so helpful and informative. They even…read moredouble checked with me to make sure I hadn't overpaid or been over charged (I paid online and came in using a token). They made the entire process seamless for me, which was so appreciated, because I've never had it done before. I don't have very good fingerprints and the woman helping me really took her time to make sure to get the best possible prints for me, even when multiple fingers needed to be scanned 3-4 times. She was direct, knowledgeable, clear, and was patient with me asking questions or for clarification. I'm glad I came here instead of going to a larger chain store, because I felt I was taken care of and looked after, while still only needing to be in the store for 10-15 minutes. I would definitely recommend them to anyone who needs the LiveScan service and if I ever need to do it again, I would come back to this location.

Best live scanning in OC! The staff were professional and efficient with their time. My shallow…read moreprints are challenging to get and she didn't stop trying until she got them. The rolling fee is $25 plus the DOJ and/or FBI fees. I was in and out in 5 minutes. They are training another person to live scan so I can assume the nonexistent wait time will remain nonexistent.

Great experience getting a Livescan. Highly recommend this location. Service was top notch! Super…read moreeasy, no wait when I went midday, took less than 10 min and that included paying. Low service cost. Plus, I was able to pay with a credit card.

We shipped a computer and display. They looked up the best price and gave us a great deal. Thank…read moreyou! You made our kid's Christmas.

I didn't know they offered apostille and notary services until I looked them up online today, so I…read morewas pleasantly surprised to find out I could come back here for those too. I've been coming to this PostalAnnex for years whenever I need to mail something internationally. I've also had passport photos taken here and even renewed my passport through them. Every single experience has been smooth, and everyone has always been friendly and helpful. A special shoutout to Jamie. She is absolutely amazing! Her customer service has been consistently outstanding over the years, and she's one of the main reasons I keep coming back. It's so rare to find someone who is always so kind, super knowledgeable, and genuinely willing to help. Because of her, I've referred several friends and family members here without hesitation. If you need shipping, passport services, notary, or apostille assistance, I highly recommend this location. And thank you, Jamie. :)

Staff is friendly and very helpful. Came here for passport photos and TSA-precheck and never ran…read moreinto issues. They help you out with questions and make sure you fill out things correctly. We did walkins for passport photos and was in and out within like 10-15 minutes (depending on how many people they're helping before you get there). For TSA pre-check we were going to do a walk-in due to the site having issues but noticed they didn't do walk-ins but the guy working that day said he can probably help us out. He went as far as check the site to see if it was down and we got lucky that it wasn't! We filled out the application on our phone and immediately got helped afterwards. Was in and out for TSA pre-check stuff in also 10-15 minutes. Recommend coming here for passport photos, TSA-precheck and other needs.

Geo and Leslie are the best! I'm so glad they opened this location! Super friendly, the best…read morecustomer service!

Geo is so friendly and helpful. He helps me load heavy packages in my car. Prices are very…read morereasonable, and service is A+. I highly recommend Ship Easy for all your shipping and logistic needs.