I sent a package to Seattle on sept 15 through FedEx which was supposed to be delivered b/n sept 18…read more&20 .I paid $52 for shipping . As of today ,Oct 4 , it said package label created & delivery time is pending . I called several times at the shipper store 51 pleasant st ,Malden the guy at the store kept telling me " Mamm you don't understand, you have to wait or call tomorrow " .I asked to speak with the manager & no luck . I don't know if they lost my package or damaged through the process. I am still waiting to get the answer . The worst experience I ever had through my customer service experiences .

The staff in this store is unprofessional and the owner is irresponsible. Two weeks ago I stopped…read moreby to ship a package to California. The staff made mistakes on address when copying it from my cellphone and didn't confirm the address with me. I attempted to claim the loss against them since it is due to the fact their staff made mistakes and wasn't following the necessary procedure to confirm address with me. But the owner declined to pay for any amount beyond UPS's shipping insurance, basically they just want to pay for nothing from their side for their fault. I wouldn't trust this business anymore and would suggest anyone to be cautious of this store.

I'm so grateful to live near this UPS store. They're always friendly, helpful and have the perfect…read moresuggestions for packaging and my shipping needs. Always thankful for their help!

I cannot speak highly enough about the incredible service I consistently receive from Sejal Patel…read moreat The UPS Store in woburn. Every time I visit, she goes above and beyond to make sure my experience is smooth, efficient, and even enjoyable! Sejal is the kind of manager who truly cares about her customers. Whether I'm shipping a package, printing important documents, or just have a question, she always greets me with a warm smile and handles everything with impressive professionalism and attention to detail. Her knowledge, patience, and genuine willingness to help are unmatched. It's rare to find someone who not only meets expectations but constantly exceeds them. Thanks to Sejal, I actually look forward to errands at the UPS Store--something I never thought I'd say! She's a true asset to the Woburn community and a shining example of what excellent customer service should look like. Thank you, Sejal, for everything you do!

I seldom leave a negative review, but I'm adding to the chorus of negative reviews about…read morefingerprinting. The manager was scheduled to be in but didn't show up at the right time, so there was a line of people waiting for fingerprinting. Everyone in line had an appointment for the same time. Unless they change their process, I'd recommend finding a way to schedule an appointment elsewhere. Looked like packages/returns were quick.

I had an appointment to be fingerprinted. When I arrived, I waited in line. The clerk behind the…read morecounter asked why I was there. I told him. He replied that the fingerprinter wasn't there. I asked when he would be arriving. He told me that he didn't know, that he had an emergency. I replied that I had driven 20 minutes, and didn't want to drive back and forth again only to find that he wasn't there. The clerk chided me about how emergencies happen. The clerk offered to call to see when/if he would be coming in. Which he did. But then the clerk didn't bother to tell me what happened on the phone call until I asked. This is non-existent customer service.

I've used this store on and off for many years…read more Tom is the best! Honest, fair businessman who goes out of his way to help you! Other staff are great, too!

Tom never ceases to amaze me with his efficiency, calmness, control of multiple requests and…read morecustomers, and his upbeat nature. Recently, I needed to send photos of some x-rays. He climbed up on his counter, taped them to the ceiling light, and took the pictures. It was way beyond the call of duty! One always leaves there smiling. Thank you, Tom!

Not sure why this location has such a low rating--I've never had any issues here. The staff is…read morealways efficient and friendly, the process is quick and easy, the store is clean, and there's always parking right in front.

Stoneham location- rude and bad customer service. I will never go to that store again!…read more The people at the Woburn Cummings park location are very helpful and friendly.

I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

Tried to find a place to shred a few boxes of documents. UPS appeared the best given the 80c/lb…read moreadverts all over google, only to find out in the store that 'this store doesn't accept that coupon' (despite it showing up under the coupon on the website) and in fact shredding is $2/lb. If they had been upfront about it, fine, but bait and switch behavior really annoys me. UPS has lost a customer to Staples today - at least their stated price is honest.

This is my go-to store for Amazon returns. Even when there are long lines, they make sure to move…read morepeople quickly though. A special shout out to Anthony - he always helps me pack up my packages (taping, finding a used box if my return requires a box, ect). The only downside to this store is that sometimes it's a bit tricky to find parking

Avoid - Set up an installation with Sue in April and put down a deposit for a premium post to be…read moreinstalled "sometime in May". I have been reaching out since the start of June and received no response to calls, voicemails, emails, or even the website chatbot "talk to a human" function. It's end of June now and I'm fairly sure I've been scammed.

I reached out to request a mail post installation, spoke with Sue and paid the $250 deposit. When I…read morehadn't heard back a week later, I reached out and was told that Pat's truck broke down and they weren't sure when they would be able to schedule an installation. It's been over a month and I haven't been able to get in touch with them since (I've tried texting, calling, email, Facebook, and even scheduling a phone consultation through their site). They've been completely unresponsive. I've requested a refund but have not gotten anything back yet. I wouldn't recommend trying to hire Pat's Posts. I reached out to another company who immediately put me on their schedule for next week.

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

This review isn't so much for this store itself, or the staff, but UPS in general, as far as the…read morepricing structure for boxes. The owner/manager of this location is very polite and helpful. As far as shipping goes, the service is good and their pricing is very equitable. However, the reason I went here was to purchase some shipping supplies, tape, bubble wrap, and in particular a shipping box. I needed a box approximately 24-25" L x 26" W x 18" tall. The price for this box? $26.00. When I questioned this, the manager said, that, yea, UPS prices for boxes were very high. I purchased the other items, but I bought the same box at a U-Haul store for $7.95. Why does UPS have their stores price-gouging people on the price of cardboard boxes? I have no idea. I just know that I will never buy them from a UPS Store. Shipping - Five Stars Box prices - One Star Staff - Five Stars

Lovely small post office with friendly folks behind the desk.there is only room for 1 counter agent…read morebut there is usually no more than 2-3 people in line.

My mail forwarding stopped working after 2 months so I went here to try to solve it. The man…read moreworking here was so incredibly unhelpful that I left nearly in tears. He kept talking over me and telling me that mail forwarding is good for a year. I know! That's why I am here! It's not working! After several minutes of him refusing to be helpful, he said I could try the other post office but there wouldn't be a need for it since mail forwarding is good for a year. Spoiler alert: the woman at the other post office listened and left a note for the carrier!