the big fat guy was horrifying, He told me that i was an idiot because I was not able to package a very heavy package. It was not his job to help old people. read more

Blasphemous customer service. I had sent in a colleague to pick up my order for my business. The email states "if you are picking up the package and are not the addressee, you will also be required to provide the tracking number". Which is what I had intended they were going to request - given the CLEAR WORDING IN THE EMAIL. My colleague said they refused to let him pickup with the confirmation email and tracking number. I called the store to read the email to them because it specifically says to provide tracking number if you are not the addressee. Upon calling, I got the nastiest, most miserable "store owner" I have ever exchanged words with. He sounded like he was a drunk uncle the way he was raising his voice. He spoke to me like I was a toddler, or like a pet. Making me feel stupid and like I don't understand English. The second guy was nicer, as he said they are just following the policy. I'm literally afraid to go in the store to pick up because he might spit at me or throw a beer bottle at me. Horrendous and terrified for the rest of the day. I literally want to re-order my whole order and set it to a different pickup location. I'm mortified. read more

I was returning a package to Amazon that stated it didn't require a box or label. It was an inflatable. I was being helped by Debbie whom was visibly upset about this. She made a comment to the other employee Steve about it not needing a box. Steve exploded! He said he would have charged me for a box! I was confused, I asked him why would we charge me even though it says I don't need a box. He said bc of the length. So I said your anger should be directed towards amazon im doing what the package states. He starts grabbing items and throwing them!! And then begins to shadow box the air!! I asked for a corporate number to make a complaint but of course wasn't given one! Bring security if you visit this location!! read more

This is the worst UPS store I've ever gone to, please do not go here. I dropped off a fragile box which was thrown on the scale and was given a receipt that was not legible when I request another receipt, the employee had an attitude and then call me a BITCH!!! This experience does not even deserve one star!!!!! read more

I am absolutely disgusted with this location and its owner, Steve. I shipped a package at this store on 1/2/2025 that has not tracked since (12 days since at the time of this review)- they were the first and last scan and I have a receipt to prove that. In an attempt to see if perhaps my package was in-store with a ripped label, or otherwise misplaced, I went in to speak with the staff there. The man who identified himself as the owner, Steve, is physically and mentally disabled and wholly unequipped to deal with customers. He was completely out of line, unprofessional, and his behavior was purely unhinged. During my visit, I was berated and screamed at by the owner in front of other customers and store employees. What made the situation worse was the owner's physically threatening demeanor, which left me feeling not only disrespected but also unsafe. This type of behavior is shocking, especially from someone in a customer service role. He told me my package "was only a $0.99 package" to him, meaning his commission for having accepted the shipment. He mocked me while gesturing at the back of the store while screaming, "do you want to look for it?" The owner also said the package THEY lost was not his problem, and that I better not mention to UPS corporate the value of the package ($5,000) because he did not want to have to pay out my lost package claim. They LOST my valuable package and once confronted failed to exercise empathy or even demonstrate a sliver of dignity while dealing with a frequent customer. I have never encountered such unprofessional conduct at any business, and I am appalled that this individual represents the UPS brand. This store should have their franchise license pulled. The owner needs to reevaluate how he treats customers because no one should have to endure this kind of hostility. I strongly encourage others to take their business elsewhere. read more

If you don't have your package ready to go don't bother coming here. Employees are extremely rude and condescending. One lady always complains that people come in late like we don't work until 5. The guy (Steve or Brian I believe?) refused to print my label cause I did it third party and complained that I "always come in with my own labels and it's the slap on the face" like are you the CEO? Are you getting commission? You want ME to spend double on a label just so you'll personally feel better? Just a nonsensical joke. Other employees were scared of him and refused to help me instead. If you love dealing with difficult people who don't enjoy their jobs you'll love this place! read more

They Stole an item from my package and told me I had to contact Mercari to deal with the situation when it was their fault

October 20, 2020 had 3 sets of passport photos taken at this location. Amount for 3 sets was $58.63. Passport application at Lindenhurst Post office on Hoffman Avenue said photos taken at UPS store was unacceptable due to size of photo being too small. The cost to retake photo at PO was $15 pp. I went to UPS store on 11/10/20 to let them know photos were too small & unacceptable at PO. I requested a full refund which Steven denied. Extremely incompetent. Due to the fact that he would not refund me, I am currently filing a dispute with my credit card company for refund. Get passport photos done at your local post office & NEVER use UPS STORE. Terrible communication skills and repetitive arguing. Very disappointed with the business style. read more

Professional, kind workers at this store. The lines can become very long and they are always curious and swift.

I was shocked .... shocked at the rudeness of one of the UPS workers , the huge heavy dark-haired young man. Two weeks ago , I paid over $200 to ship a package to San Francisco . It was a birthday gift with a lot of small packages . When I asked if I could please see the shipping box , he pushed me off on another worker : " I don't have time for this idiot ". I had not been impolite whatsoever. I am elderly and very small and I was frightened of this person . I just wanted to place things so that nothing was broken and that the pretty wrapping paper would not rip . Now , I have no idea how those things were packed and I paid so much money . Why is someone like that allowed to work in a store in our lovely village ? This is not how we behave here . read more

Read all the bad reviews on this store because they are true unfortunately! Their people are the worst. No manners, bad service, and everyone that goes in is dismissed by their inept staff. Shame on you UPS or whoever franchises the store. And if it's a franchise UPS should shut it down. The woman there was ok but didn't know what she was doing. The man working there however was there was making sport of being dismissive. Just rude!!! Ive been three times I have been there over the last two years to drop off - and the last. Three chances and your out UPS. read more

The UPS Store - Shipping Centers Near Me - Babylon, New York

Outstanding every time I go here. The one at times can be large, however every team member excellent and try their best to help. Yesterday female team member black hair was extremely helpful. Five stars. read more

Dropped off a phone to be returned, fully packed with packing slip. The phone never left the store, the store is refusing to take any responsibility. Basically someone saw it was a phone going back to Verizon and stole it. All they said is call the 1800 number. Thieves at this store. Beware. read more

This franchise can respond and lie all they wish ! I have never felt as disrespected as going to this establishment. Please feel free to read the Other reviews below mine !! They say the same thing! Good customer service should be what drives any good business. Obviously this UPS store falls short of that. Once again , feel free to read the reviews below of this same UPS franchise. Once again, I've never felt so disrespected in a professional environment. read more

The staff is friendly, knowledgeable and very helpful for all your shipping and printing needs! I am always satisfied when I finish my business there. read more

I was the unfortunate recipient of a double-billed, double-dispatched Overstock order, part of which was WAY too big to manage and also required printing (I don't have access to a printer) and we weren't able to reclose the box. It took me forever to get to the UPS Store because there were so many things I had to figure out. When I called, one of the guys who was always there explained to just bring in the label on my phone and they could print it. When I got there, the other guy who is always there COMPLETELY HANDLED my uncloseable box. This was an expensive item and I was so stressed out about getting it back to Overstock and I couldn't carry it myself and he just did it. In like, two minutes. I will definitely stop being afraid of returns, because the service is so fast and affordable. I wanted to review because other people might be flustered by a return with a million steps. I am so relieved, thank you Babylon UPS store :) read more

The worst service and broken shipped items. I paid for shipping and additional insurance to cover an item that sold for $1k. They broke the item and refused to give money for the damages, unless I gave them the item. Don't have these people package your items and do not get insurance. This particular UPS is horrible, there is always a line out the door and their customer service is rude and uninformed. If I could give zero stars I would. read more

Convenient and staff is outstanding. Even during this annoying Covid environment, they hustle along to handle all the customers in a very friendly and efficient manner. Hats off to the owners of this particular store for all they do to guarantee exemplary service !! read more

I had a horrible experience at this UPS store in Babylon on Railroad Avenue. One of the male staff members was very, very rude to me and was annoyed that I asked if he could re-tape my boxes with one more piece of tape so it would be more secure, as the UPS staff at other locations normally does this without me even asking. He said to me rudely "maybe you want to think about buying a roll of tape next time?!" When I replied "oh normally this is what they do at other locations", he wouldn't even let me finish my sentence and said "OK then, that's a no"! I will NEVER go back to this location! read more

Came in today during a pandemic with 3 returns to amazon. A very grumpy heavyset man took one look at one of my UPS delivered packages (which was 2 bicycle tires) and said we can't accept that here. He took my other 2 packages while saying this and I explained that I did not open the package from the UPS driver just put the return label over the existing one that was delivered to my home. He was beyond rude and condescending. He Told me to drive 20 minutes to a farmingdale location which I am not doing during this crisis for obvious reasons. I use Amazon, Fed EX and UPS on a weekly basis and never have issues! This exact associate gave me a problem in another location next to Ocean State a year ago about an amazon envelope that he would not take, which was also delivered by UPS. He Made me purchase an inferior envelope through him. He has no business taking to people in the way that he does like a tough guy with a chip on his shoulder. Im a business professional and deal with people day in and out and never have problems like this. Not to mention both of the associates weren't even wearing masks during a pandemic in the epicenter of the disease?? read more

Had Josh and the crew help me send a bike in a large box that the Post Office refused to take back, even though they sent it to me in the mail...to my doorstep! Many thanks guys, keep up the good work! read more

Poor customer service skills, made appointment online for passport photos only to be told he doesn't know " why it does that when the machine doesn't work " rude, unapologetic and I won't be returning .... read more

The heavy guy with dark hair is soooooo rude. I thought it was a one time thing so I went back a few times after that but he was rude each time. Not giving them my business. The others are friendly but I can't deal with the rudeness of the heavy guy. Not worth it read more

Steve was very friendly and quick! Didn't have a box with me to ship my dress back and he helped offer me a easy and cheap way to ship my package quick and get my money back! Thank you Steve ! read more

Do not go here! Went for a notary and the rude manager was upset I was there as he just opened store up. Sorry but I have to be at work by 8:30 so got there at 8:10am. They do open at 8:00 you know. He had no problem making rude comments out loud & right in front of me. Of course I said something back. So then he lied saying a notary is only between certain hours. Yea ok. Miserable person and should not be running this store if he is so unhappy with his job. read more

UPS got the job done, eventually. Where I sent a package you don't need an apartment number. They decided to send it back because it was missing that. The man who "helped" me both times, Josh, clearly hates his job and has attitude for no reason. read more

Excellent service today at the UPS store by Steve and Nick! After a headache the past two days dealing with UPS my package was finally delivered to this AccessPoint Store. I could not be happier and Steve was a fantastic help! Thank you guys again for your professionalism and welcoming service at your store! read more

After having multiple negative experiences at this UPS it was time for a review. Unfortunately, sometimes you don't have an option but to deal with these rude assholes. After a man/boy that I could hardly understand told me my face covering wasn't up to his standard he continued to be rude and then refused to give me my package. When I voiced my frustration he said "why are you mad at me. Be mad at UPS." YOU ARE UPS!!! I felt terrible for the woman working with him. She looked mortified with embarrassment after hearing this guys speak to me. Avoid at all cost if you can! read more

Best UPS store I've been to. Convenient to Babylon train station. I had to send back a return to Amazon, and of course had already recycled the box. So, I had to pop in to this store. The gentleman who took care of me was very nice. It was $2 for said box, and he even packaged it for me, said for me not to worry and he'd take care of it. Awesome! Super quick service, no one was in this location at the time. If you are going to ship something out via UPS, this is the location to use. read more

Terrible customer service! Rude on the phone. I don't like leaving bad reviews but this place needs to be avoided at all cost! Use a carrier pigeon before you use these guys! read more

I used this Babylon location to take my Passport photo 4 months in advance of my trip purposely to avoid paying any extra fees. I received a letter from US Department of State Passport Center letting me know that the photograph taken can not be used because he image size was not to regulation and there were facial shadows. Now since my trip is a month away, I was told I need to take another photo and pay $77.56 in expediting fees. When I called and spoke to the owner he was willing to take the picture again at no cost, however refused to acknowledge his part resulting in the extra fees. It is unprofessional and unethical to provide a service without knowing the specifications. He was adamant that he was not responsible and that the extra cost was mine. read more

Would give 0 stars if I could. They're awful. Package the item properly with brown packaging but because they wanted me to purchase their box. read more

Today 1/11/21 I used this UPS store and was delighted with the service I had. The store was not packed and I was in and our quickly. Every time I go to a different ups store, it's a nightmare. I will continue to pass 2 ups stores to use this one for all future shipping needs. read more

I love this place and most of the staff, the manager (guy with the dark hair about 50ish) usually seems a bit terse and annoyed. He got snippy a few times (we have been in here a lot) and there didn't seem to be any reason for it. Other than that, great place. read more

I walked in here earlier today. I had to send out some late Christmas presents. The sales lady was very helpful. I needed the presents boxed up because I didn't have a boxes for them. The only thing I had to do was tell her which items were for which location and fill out a form. I got the zip code wrong for Delaware and she was very nice about not condescending. The store was pretty clean. If you need to ship something using UPS this is the store to go to. read more

If you want to come to a UPS store where no solutions are offered and where you're greeted by some brusque guy who responds with one word answers, come to this one. Honestly you're better off taking your UPS needs over to staples in bayshore unless if you're dropping off a prelabeled item and don't need to interact with the UPS dragon at the counter here. read more

horrible horrible staff here, owner does not know how to talk to people. he charged me $25 dollars to pick up a package which was agrred to be shipped to this location, he threatened to send it back to sender. he is a complete moron. he says he is the owner he can do whatever he wants.. avoid this place completly read more

Horrible! I went in to fax something and the big fat guy behind the counter was a smartass.

I sent my daughter to have a tin of cookies and bagels shipped 2 day to FL. Came home with receipt of $65.57!!!!! 3 days later package still not delivered. When I called said they can't help with delivery and gave me 800 number to call. Was told due to COVID cannot guarantee. OK so why are you still charging premium charges. Can't get through to anyone at 800 number. Will never use again!!!! read more

Horribly rude. The salesman didn't explain anything and looked at me like I had 15 heads, wish I could give this place 0 stars