This is a completely different store since new management took over a few months ago. Previously you could print UPS labels for free, which was a nice bonus. Now they charge $2.99 for the first BW page of anything, which is insane. Other UPS stores within 2 miles of this location charge between $0.33 and $0.40 per page. But the MOST insane thing happened today when I tried to ship a 1-pound package to London and they told me the cheapest option was $375! Needless to say I took my package and left. I went home and logged on to PirateShip.com and entered the requisite information, and it produced UPS international options ranging from $29.07 to $59.64 to get my package to London by Thursday. I will never return to this store unless I am dropping off a package that already has a prepaid label affixed to it, though I wouldn't be surprised if they tried to charge me for that, as well. read more

I used to come all time time to ship, drop off, get passport photos. Service was great, prices reasonable. That was before the new ownershoo beginning Dec. 2025. Now I go and they are charging over $3 to print a single page. I get charging to print. Paper and ink cost money. Printing a single 8*10 page with a single blacl barcode on it should not cost over $3. That's truly ridiculous. Also while trying to assist me they are on a personal phone call on speaker. I can barely hear what they are saying to me over what this other person is saying to them and they can't hear me to bother to search the email I sent to them because they are too busy having another conversation. This is a grown adult couple and I had better service from the part time teenagers that used to work the front desk. read more

I usually go to this UPS location to return Amazon packages. They are very efficient in scanning my QR code and packaging my items. It usually takes me five minutes or less to return my package. I will say that usually after 5 PM, they do get very busy where the line tends to be very long. read more

We came here on a Monday morning to get a document notarized. I get that it is busy season for them but this store does not appear to put its customer's first. When we came to the store front, there was already a line out the door. We thought they were just overwhelming busy due to Christmas season, but it turns out that there were 2 staff member working the front desk and only 1 was actually helping customers in line. The other guy looked like he was checking in packages. As a result, what should've taken about 5 minutes to do took about 30 minutes due to the long line. The store was also extremely messy with boxes everywhere but I am contributing that to the busy season. However, their floors were also very dirty as it was filled with leaves from the outside and pieces of cardboard. It needed to be vacuum for sure just for presentation purposes. The driver was picking up packages for outgoing when we were in line. I guessed he noticed the line was very long and was nice enough to just take packages from people who already had labels and don't need a receipt for their tracking number. He was nice enough to unload the line for the front desk. This was our first time coming to this UPS store so maybe we were there on an off day, but I saw a lot of room for improvement given just this one time experience with them. read more

The UPS Store - Store Front - Shipping Centers Near Me - Baltimore, Maryland

Nearby, competent staff that gets the job done. There can be lines, but they move. I don't understand the negative reviews.

Good service and easy to get to but definitely want to time it because they can get swamped.

We just moved back to Maryland from Boston and have a mailbox account set up here to receive our packages so I am in this store several times a week. The young men who work in the store are always slammed with lots of packages to process and customers coming in and out all the time - however - they greet everyone with a smile, are super helpful, efficient, and have a great sense of humor. These guys work hard and are really good at what they do and are extremely patient even when dealing with impatient customers. read more

I really can't talk to the services provided here. I've only ever been to drop off pre-paid packages for Amazon returns. However, each time I've been, the staff has greeted me, tended to scanning my packages, and asked if I'd like a receipt (I always do!). The service is quick and easy and I'm in and out in a flash. I suspect if I was there for another service, it would be the same level of ease. read more

Just moved to the area about a month ago and have visited this location about a dozen times. I have an online business that I mail prepaid packages for. Every single time I have had a quick and efficient experience. No fluff - just in and out. I can't ask for better! Way easier than the post office and it's even within walking distance! read more

Very good service at this UPS. The manager is great and is always there to help. Way better than any usps in the city.

Really convenient since they are so close to the grocery stores we frequent. Great location Service is efficient and friendly even with just amazon returns. They have some spar packaging and boxes up front in case you need them to send a return or send to another location. They have printing services as well. Hours are Monday through Saturday. Prices are up charged for postal Serb employees cut you want to make sure they k ow how to pack things. Glad I asked. During the pandemic, the empowers and customers have been very respectful and wear masks and try to social distance. read more

I guess when you need something sent "right"....brown does it the way it should be. I sent a letter certified mail with USPS . Upon tracking the letter, we discovered .....no one knew where it was. @___@. Seriously? We were told, call here, call there...etc etc. When we tried to call...the line is busy. United States Post Office......really?? No idea?? So we went to the UPS store. Next day mail, and polite staff. Imagine that!! I can not imagine why the postal service is going bankrupt.... read more

The UPS Store - Ups store...brown does it right! - Shipping Centers Near Me - Baltimore, Maryland

The employees here are very helpful and friendly. They will assist with all kinds of shipping needs without any issue. I have had some questionable experiences at other UPS stores, but this one is always a pleasure and so convenient read more

Went to this store because of the convenient location to return our Spectrum equipment. According to Spectrum and the other UPS store I visited, all we had to do was to drop off our equipment and UPS employee will handle the rest and give us a receipt. While the young lady was very pleasant, she had no idea how to handle the return. She asked for a shipping label or asked if we received an email. According to her, the manager also didn't know how to handle the return of the equipment. I ended up at another UPS store, 3717 Boston St, who in matter of one minute completed the return. She was in disbelief that the employee and manager didn't know how to handle. Maybe some training would required to the manager. A one minute transaction took me over 30 mins as I had to drive to another location. read more

Great staff! It can get busy but staff are always nice and helpful as I often print there.

Went here to get my passport photo taken. My passport photo was rejected by the US State Department because it wasn't taken properly. Do not go here if you need a passport photo! read more

Brought a large item to them to pack and ship. They measured the item, calculated material and services needed, and quoted the shipping costs. Three hours later, they called me and stated that they did not have the box. They said that they would ship the item if I brought them the box. Went to another UPS Store, bought a UPS Store box and took it to them. They wanted me to pack the item and pay for material that I already bought from them. Then, they tell me it's not a UPS Store box. They were not going to pack the item I paid them to pack and ship! They really didn't want to ship the item because they made a mistake in their quote by about 200% according UPS and other stores. They got what they wanted, me out of their store. Can't replace 6 hours, $24 in tolls and $16 in gas dealing with these......... read more

Dee Dee was extremely helpful and professional! She packed something I was having issues with!

The team working at the Fort Avenue UPS store are so helpful. Really top notch service. Helped me a lot. Thank you!

Every time I got to this store, I am taken care of in a efficient and kind manner. While it can get busy, as all stores do, I never have to wait too long. All of the employees are extremely caring and answer all questions with ease, the store manager is phenomenal. Whether you need to send a package, get something notarized, or just to scan/print, I would highly recommend this location. read more

I was extremely impressed with the service at this location. The staff was happy to assist me with an odd shaped box and offered to tape it up. There was no line, and the overall experience was great! I will go out of my way to use this location for all my UPS needs. read more

Could people at this location care any less about the service they provide? $5 was a small fee to pay for them to hold my UPS packages for me to pick up so that UPS didn't deliver them to my stoop in Federal Hill and leave them there to be stolen when they are marked "not authorized to leave without signature". That was my wedding dress....thanks UPS, but that's a different review. So yeah, $5 to have them hold a package for me to pick up and all we get is consistently crappy service. 1. Today, they told me that I can't pick up my husband's package because I'm not him. This hasn't ever been a problem before, but ok, i get it. So I mention the website says that if I show the delivery notice (which I have), that they should be able to give it to me. No dice. The lady says while that's UPS's policy, it's not their policy...i thought THEY were UPS! 2. Last time I went in there, they asked if I could let them know before a large package is delivered for them to hold because "it takes up space and we weren't expecting it and the driver had to drive around until we could find a spot for it." oh and that they're trying to get their re-certification as a UPS store. Sorry, but don't be a UPS store then. If you don't have the space to offer the services, I dunno, figure it out! I have to figure shit out all day as part of my job, so don't ask me to do yours for you or, at the very least, pay me to do your thinking. 3. There's this little dog that runs around the store and EVERY single time I go in there, my allergies kick up. He's not behind the counter, but is running around and rubbing up against my calves. Should i have to think "wait, is this UPS store going to have a dog" before I send my package there? 4. They close at 7 on week nights. Walk up at 6:45 or 6:50 and I GUARANTEE, the lights will be off and the door locked. It's kind of like they're saying, "Hey, $*%@ you! We know you're just getting home from a long day at work, but we wanted to start ours early. You probably didn't need your birth control this week, right?" So, thanks UPS store on Fort Avenue! You guys are the best....Thanks to you, I"m going to start trekking out to the warehouse out in Arbutus just to avoid any contact with you. Yeah, I'd rather go to ARBUTUS! read more

Excellent customer service! No line when I walked in, employees were friendly, and I was in and out in about 5 minutes. I will definitely be coming back. Thank you for your help, Dee Dee! read more

Smart aleck jokester dip weeds. I needed to return four batteries (60lbs ea) that I bought through Amazon. I also needed boxes as the original boxes had been damaged in shipping. I carried one battery in and asked if they could box it and ship it. I was told yes and was quoted $32 per box. I gave Britney all my information and then went outside to get the other batteries. Four trips all together. After I had brought the last one in, the other clerk who had just sat there watching me bring them in one at a time said, "Yeah. We don't ship batteries." I said it would have been nice for him to have mentioned that when I brought the first one in. He seemed to think it was all one big funny joke. Strange. I wasn't at all amused. Britney was very apologetic and offered to help carry the batteries. Each one would have been easily half her body weight so I declined. Her moron partner just laughed. FEDEX from now on. I'm not sure where the FEDEX store is and this UPS store is just around the corner, but after this I'm a loyal FEDEX customer. read more

This UPS location really exemplifies what customer service is all about! Always greeted with a friendly smile and I never have to worry about taping up my packages when I drop off as they handle all of it for you in store. read more

I had actually a great time here today. I had to get something notarized and the girl was great. She was friendly and very helpful and explained to me exactly what I was signing. Everyone in the store was nice as they were helping out customers. I will come back here from now on to send packages. I used to go somewhere else, but given the service here, they got a new customer. read more

The go to place for quickly shipping stuff and/or if you need a notary. The employees are knowledgeable, friendly and efficient.

the cashiers were helpful but the manager was short and unhelpful. She told me to go home figure it out then come back. I went to Office Depot to print my copies Thank god for Office Depot. read more

This is the worst UPS I have ever been to. I communicated that online printing wasn't working and they told me that they couldn't print it out but that I had to use their $4 per minute computer. This was an error on their part and the manager was not helpful and stared off into space when I offered other solutions. Not business friendly! read more

The is the worst UPS store in the world. I asked to have an envelope of paperwork shipped overseas to an island, which should be pretty simple for UPS, and they absolutely botched this up and continue to botch it up. The young man at the front desk who took my envelope told me that he was going to send it USPS. When I questioned why he would be shipping this USPS as I pretty sure that USPS does not deliver on the island, he arrogantly told me that it is because that is what his system told him to do and that he assured me it would get there. I requested that the envelope shipping come with tracking of course and again told him that I was concerned that this was not the correct method of shipment. In short, it has now been about 1 month, the envelope was never received to the recipient, and the tracking has been completely ineffective. I then received a VM today from the Store Manager at this UPS store, and she stated that this envelope cannot be tracked since it was sent with USPS and she "hopes that answers my question". Yes, sure... you sent my package the wrong method, you said it would be trackable and now you are saying it isn't, the package is lost somewhere in the world, and you hope that answers my questions. I called the Store Manager back several times at their main number, and it just rings and rings until it goes into an answering machine that says "please leave a message". They aren't even professional enough to state in their voice-message that you have called UPS on Fort Avenue in Federal Hill, etc. I eventually was able to get a conversation with the Store Manager, and after investigation, she confirmed that they incorrectly shipped my important envelope via USPS and that they should have never shipped in that way. I appreciated the final acknowledgement and admission of the huge error on their part, but even more shocking is that then the store owner (Alex) had to evaluate and approve the credit for the amount I paid them for this disaster, but "only after I bring my receipt in to the store". And Alex is only willing to credit me what I paid them to screw up my shipment, which is about $25, but she will do nothing else to help me with this situation. To say this is insulting is an understatement. Save yourself a huge headache and DO NOT EVER go to this UPS store. They are a complete train-wreck. The store owner Alex does not care about you or her other customers, and as you can see from all the other negative reviews on this store, you will be taking a huge risk in being the next disaster in their long line of mistakes. read more

Absolute ripoff! If you ship something here from another ups store they screw you with a $10 charge and blame the other store for not telling you about the fee. They like to blame the franchise model and each being individually owned. Sounds like a UPS business model problem to me...as I'm a customer and I don't give a rip (to me ups is ups). Anyway, expect shady business practices and unexpected fees with UPS! read more

The customer service is great at this UPS location and they are always willing to help. I have taken online shopping returns, personal items and catalogs for my side business here and everything was packaged professionally with no problems upon delivery. They also have really convenient store hours. Highly recommend! read more

Had superb customer service at Ups. Sent a used laptop to my nephew and a antique china tea set to my daughter in law. They packaged and sent them both for $38.00 with insurance. There is store dog who plays ball with the customers. Very friendly. Lots of parking. Highly recommend. read more

Always helpful & well staffed with knowledgeable employees. My go-to place for shipping. And bonus points for being open on Sundays during the month of December! read more

Bring your own tape! I was returning an item to Amazon that had been damaged by UPS and asked to use their tape to reseal the package and was told it wasn't possible rude their tape and directed to buy a roll! read more

Not one to write a bad review but this is the worst UPS I have ever been here. I got an email saying my package was ready for pickup and when I got there the clerk said that nothing had been processed yet.. package was in plain site. I've been here before and waited 20+ minutes just to get a packaged logged out. Try to get your packages sent to another place in fed that will accept UPS packages..not here. read more

This store is a super convenient one-stop shop. I was en route to DC to apply for an international work visa when I realized that there were a few items left on my checklist that I needed. I ran into this store and was greeted by some very helpful sales associates who printed out new passport photos for me, made extra copies, etc. Needless to say, my frazzled state of mind was at ease upon leaving this store! Thank you, UPS! read more

Hands down the worst experience of any UPS store that I have ever been to. Rude and unaccommodating to customers to the point of scolding. Go ANYWHERE else. read more

The staff here is the best. Brittany, Vickie, and Joseph are SO friendly and helpful, and always help me with my packing and shipping needs at the most reasonable prices. Highly recommend this location! read more

I went to this UPS Store to send a large piece of framed art work. I was greeted and attended to immediately - and the staff took the piece to the back for packaging. We waited while it was packaged - and the manager explained the packaging process and weighed it while I was there. I am very satisfied with the work and the staff - I was told they are under new management so it seems there is a clear shift from some of the problems stated by other reviewers, at least in my experience. read more