This location just opened up a few weeks ago. I stopped by yesterday to drop off some returns and I…read morewas pleasantly surprised by how modern, clean, and organized the place is. It's definitely the nicest UPS store I've been to. They have self-serve kiosks to the left as soon as you walk in. The staff was really friendly and clearly very excited to have a customer! They asked how I knew they were even open so I'm guessing business has been slow so far. I have no doubt things will pick up quickly though. I also learned that the same owners of this UPS location also own the one in the Rotunda which is where I normally go, but this new spot is a convenient location if/when I'm heading south. My GPS was trying to have me make a weird U turn to get here but it's on the corner of Eastern Ave and President St so I just turned onto Eastern and the store was right there in the bottom level of the Avalon. Street parking can be pretty limited in this area but on this particular day I didn't find it hard to grab a spot.

From the owner: The UPS Store #7845 in Baltimore offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

Rude, unhelpful, and unprofessional. The owner of this store is extremely rude - he claimed to not…read morehave a package that was delivered to his store, then returned it to sender an hour later. He was entirely unwilling to help me and became frustrated and abrasive when I asked for more details. Very unprofessional.

The owner of this franchise is rude and he should be nice to people who come there for his…read moreoverpriced service $5.50 to print a label. He yells at customers on the phone and yelled at me after I told him he was charging too much for printing a label. He should be thanking me for agreeing to pay his $5.25 upcharge to print a label. Horrible miserable Asian man who doesn't understand customer service.

They have to do better with their hours…read more They are not properly staffed and it's evident because there are days when they are supposed to be open and aren't As one of the few post offices in the area they should try to improve their customer service from a hours perspective Now when they are open the one person working is helpful

They know their business. Cordial, helpful and professional…read more Also, the exterior is historic and charming.

Friendly staff who is caring and polite. Hard to find these days! I would recommend this store for…read moreany quick package drop off as well as printing devices. Best part is their mailbox services. I can have my Amazon packages delivered there for a reasonable fee and peace of mind.

I stopped at this local UPS store to ship a lot of very personal important items Including an…read moreantique bicycle from Maryland to California. I was initially worried about shipping these item across the country... but the husband and wife team set me ease. They carefully hand packed all of my items with complete care. And I am happy to say that everything delivered on time and in great shape. I highly recommend this UPS store location. And a big thank you to the team there! James Arnold

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

Convention hotel's UPS. Barebones and extremely understaffed. They charge you $7 for internet (15…read moremin) only to tell you there is no printer for the workstations, despite the signs. Well that was the only reason I came here! Go anywhere else. They have no capabilities, almost no supplies. Guy who worked here was nice but had hours of backlogged printing to get done.

This store is always open whenever I needed it to be…read more It's on the second floor, so don't hesitate! Everyone is so fast, and efficient!

My mailbox bracket snapped when the post was hit by a truck during the snow storm. I researched and…read morefound a comparable bracket from Midatlantic Mailbox Inc. I ordered Premiere 3" St John Scroll Mailbox Bracket for $101.22 including shipping to my place. Once I replaced the broken bracket and attached the mailbox to the post, I went to place it into the hole that was prepared in the ground. When I placed the entire post/mailbox assembly into the ground, the stress of the placing the post into the ground snapped the bracket the same way the old one broke when the truck hit it. When I reached out to the company for a replacement, I was told that it was the installation error by not using the mailbox support/bracket and it wasn't designed to hold my mailbox that is heavier. Nothing in the descriptions of the product showed any limitations on weight and when you actually look at the design, you can see how flimsy the design is. Look at the photo and make your own conclusions. If this bracket doesn't even hold up to the installation of the post into the hole, this will not last. Do yourself a favor and avoid this product as well as this company. They don't stand behind their product and blames the customers if anything happens. Do not support this company. Avoid as they will not help you.

Dear Anne, I called…read moreabout 2 weeks ago to order a part for my mailbox. I am writing today to express how thoroughly impressed I was with all the folks I dealt with at your company. I spoke with Brandon on 11/16/20 where he walked me through ordering the part. Extremely willing to assist. Professional. Knowledgeable. Thorough. I called the next day to request confirmation and tracking info and was told that Brandon was unavailable. Lora answered the phone and immediately offered to look up my order and help get me the info I needed. She found my order right away, emailed the info to me and I was on my way. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. Today I called to get the email address of the boss (you) and Lora and Brandon. I left a voice message initially. Marlene called me back promptly and gave me the info I requested after I explained my intention to write to you. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. And kind enough to tell me a little more about your company. Certainly, if I ever need a mailbox or parts, or come across someone who does, I would highly recommend Mid-Atlantic. Too often we complain about bad service. Rarely do we acknowledge great service. THAT, was great service. Thank you.

Me and Elliot hangout here all the time. We find new Prince music here and there…read more I wish the costumers would respect the staff more. You have a few adults throw a tantrum because something didn't go their way, and then now everyone is free to be gross. It's worth every trip, the amount of gas we burn is offset by the good savings, we don't need to pay for Spotify because we have Spotify at FedEx! Employees don't get enough credit.

Each time I keep coming here, my experiences get worse. Store is not large but has a few main…read moresignage's. I've mainly picked packages up with ok staff. This last time was a drop off and the staff who I tried dropping my package off was very rude about telling me I needed to scan the package myself before dropping it off. He was unhelpful in letting me know where before I figured it out and was able to leave my package. There was no signage for the scanner machine and staff have never been that friendly but this was just a rude exchange. Unfortunately, it's a close location to me so I use this place only if necessary but the staff are not that great from my experiences.