I had a terrifying experience at this UPS Store on Boston Street on Saturday, August 23rd around 2:50 PM, and I feel other customers should know. I was 30 weeks pregnant and came in to do a few Amazon returns while my husband and toddler waited in the car. I politely asked to use the gray cart to bring in my packages. One female employee said yes, but almost immediately both female employees started sharply questioning me: "How many boxes do you have?" "Is it a lot?" and repeating that the store closes at 3 PM and I should come back tomorrow, even though it wasn't 3 PM yet. To move things along, I asked if I could start scanning the QR codes while my husband loaded the cart. One of the employees responded rudely that whatever wasn't done by 3 PM wouldn't be scanned and I'd just have to come back. A male employee who seemed new tried to help and started scanning my first return, but when a second code didn't go through, the two female employees just stood back watching him struggle, clearly unwilling to help. Feeling frustrated but still trying to be polite, I rolled my items back toward the door and said sarcastically, "Thank you so, so, so much for all your help -- you've been extremely helpful, enjoy your weekend." One of the female employees(Lexi) then said, "F-her, I'm not helping her, she's being rude." When I turned and asked what she said, things escalated. They raised their voices, said they didn't care if I was pregnant, and one of them shouted: "I don't care if you are pregnant, I will smack the [expletive] out of you." My husband came in, worried for my safety, and told me to go to the car. As I was leaving, I saw one of the female employees come out from behind the counter and start throwing our packages. Another customer in the store was so disturbed that she yelled at the employees about their behavior and later gave me her contact information to support a complaint. This incident caused me so much stress that my OB has referred me to a cardiologist. I filed a complaint with UPS Corporate (Case No. C-0319717605), but because this location is privately owned, I was told by corporate there is basically nothing they can do. I was also told the store refused to provide the video footage corporate requested, and that they communicated to the owner to reach out to me, which she has not! As someone who lives in this neighborhood and shops in this plaza often, I now feel unsafe using this location and hope no one else has to go through what I did. read more

I showed up at this UPS store around 6:20 PM to return a few Amazon packages. Online it clearly says the store closes at 6:30, but when I got there, I was told I'd have to come back another time because the register was already shut down. Two other customers were also turned away at the same time. I needed to buy a box for one of the returns and was told I couldn't even pay in cash but apparently the register was completely closed before the actual closing time. If the store stops processing transactions before 6:30, that should be made clear somewhere, either on the door or online. It's a huge inconvenience to rush over after work thinking you have time, only to be turned away early. Definitely disappointing and not the level of service I expect from UPS. read more

Yikes. Agree with the more recent reviews, sadly. This location must have been taken over by new owners. Our last few visits trying to send out shipments were strange, to say the least. Boxes piling up haphazardly around the entrance each time. Staff closing things down and refusing customers well before posted hours, so you waste a trip there. Employees acting annoyed to have customers at all. Rolling their eyes, sitting around on their phones. Entering shipping information wrong, multiple times. Not listing all shipping options up-front -- just the most expensive option, unless you ask. Tossing packages around. Making demeaning comments about customers leaving the store. Seems they no longer offer passport photos or notary services. Observed this a few times - I wouldn't feel good about returning - can go a little farther to a different store or to the USPS. read more

Now UPS is charging to print return reciepts which is greedy. Some people still don't always have access to computers or printers and that's exploiting poverty. I can imagine this store has become a glorified return service for Amazon thats constantly busy but, the employees there are consistently rude upon entry and clearly frustrated by the amount of customers out the door. Light skin girl with hair rows muttered something under her breath about customers to her co-worker who wasn't much better. Angelo took over and was calm, respectful and helpful. He should be manager. read more

I felt so bad because I had to make 3 separate transactions about 10min before closing time. Usually, employees are restless during closing time, however, the employees here greeted me with a smile. The young lady that helped me (African American young lady.. sorry I didn't catch her name) was so sweet and patient. She did not rush me at all. I just wanted to say I appreciated her kind spirit. My packages were all processed appropriately and efficiently. Thanks! This was so much better than the timonium location. That timonium location was horribleeeeee. Whew... Keep up the good work Boston St employees :-) read more

I visited the store four times, and never actually succeeded at shipping anything. They seem to be closed on random days quite frequently, and this evening I showed up and they closed early. Given that it's Christmas time, and a peak time for shipping, and there were six employees inside, it was quite frustrating to see them lock the door five minutes before they're posted closing time. It's a really bad outlet, I strongly recommend you go elsewhere, just due to the poor reliability. read more

Absolutely horrible service and a waste of time. I went on two different days trying to get one paper notarized and shipped and they were always "on break" and the manager couldn't care less as she also sits in the back room and will come up with any excuse to not work. While I waited an hour 2 others were turned away without any help. Never got my letter shipped had to go somewhere else for the 5 minute task. Avoid at all costs! read more

The UPS Store - There were 6 people sitting in the back behind the curtain all seemingly "on break" - Shipping Centers Near Me - Baltimore, Maryland

Had busy day, everyone works. Came in at 2:58 doors were closed don't say store closes at 3 if it closes few minutes before.

Upon entering UPS located on Boston Street, I needed to print 4 documents. The staff member informed me that he would handle the printing process for me. Although it seemed unfamiliar, I proceeded to the customer area where the printer was located, while waiting for his assistance. read more

Mailed three envelopes, pack by UPS, given one tracking number, only one arrived. One of the missing envelope had a check and the other missing envelope may have had a check. Impossible to contact the store directly. There maybe a tea leaf working there. read more

Fast, efficient, nice. Best ups location in the city. For sure recommend. Parking is easy as well.

had a package to ship back to France, the young ladies helped me no problem, and the best part.. not one single man in the store, hahaha! these ladies were so quick and easy. I normally hate going to these places because of rude people but I will be back if needed. read more

today I visited this UPS location and I was treated with the upmost disrespect I have ever been treated before at a UPS store in my life. I walked into the store, looking to pick up my order, and immediately was given the nastiest attitude by an employee with black hair and it was long. first of all, I just needed to pick up a print order first she started off saying that she already completed all the print jobs during the day so I gave her the name and then she went to her computer and found my order. Once she saw my order, she started having the nastiest attitude because my order had 40 PDF links in her words, but it was only eight. she immediately said absolutely not that she wasn't gonna print my order and that it was going to take her half an hour in my defense I feel like if that was the case she could've just kindly asked me if I could resend the PDF links and shorten them for her instead of just immediately turning around to me and saying in the nastiest attitude that absolutely not that she's not gonna print it, then all of a sudden she brings her coworker over and she still speaking about me as I'm standing in the establishment saying how absolutely not that she can't believe that these people placed an order for 40 PDF links when that wasn't even the case so she's speaking bad about customers in front of their faces. when I say I will never come back to this establishment I mean that and it's crazy because I'm not even from here so the fact that y'all have nasty workers like this is absolutely disgusting. I will never leave a good review for this place. but I do want to say a huge thank you to the other coworker who actually ended up helping me and the print job only took about one to two minutes, so I would love to know what the original lady was talking about when her coworker was able to print my order and it took two minutes next time be nicer to your employees but again, thank you to the coworker that did help me. read more

I love everyone who works here - they're so helpful and friendly and lovely! I have all of my packages sent here so I'm in the store 2-3 times a week. Everyone is always friendly and happy to help and answer any questions I may have, no matter how silly. Thanks for everything UPS! read more

Can always depend on all the employees at this location. I do my printing here, I use access point to ensure delivery on my packages along with returning my purchases that didn't work out for myself or my family. read more

Upon arriving I was in a long line with just something minor to ship out. I have social anxiety and don't do good is public spaces especially when crowded. Miranda was able to figure out who had to do what and help us in a way that was efficient to us all. Although she seemed to be running around all over the place to help us all. She made me feel comfortable and heard giving my circumstances. read more

Ok, I rarely have to go out of my way to return things or send stuff back so this was my first time going into a UPS store in over 10 years. Let's just say I'm very impressed with the service I received. Big shout out to Kyrin!!!! He was a phenomenal team player and wasn't annoyed with my questions or confusion but actually helped me through it and get my stuff returned to Amazon. Thank you UPS I will be coming back for the near future! read more

Franchise owner Darryle Edwards, do not use this location, lost my package and even though I had my tracking number and didn't have my receipt it was "oh, well can't do anything about it!" I was sent back to the store after numerous calls to UPS to follow up with them directly. I actually called the store 4103446593 numerous times prior to driving there without anyone even answering the telephone. Worthless! read more

The UPS Store - 750 Concourse Circle suite 103 Middle River, MD 21220 - Shipping Centers Near Me - Baltimore, Maryland

The employees at this store are fantastic. Kind and hardworking people. Whoever their employer is should be proud of hiring such pleasant people. read more

Took 2 vintage porcelain lamps to this location to pack & ship to Florida. The employee clearly had no idea how to properly pack delicate items, even tho sign on wall & website boasts "professional packets". She used an over sized box & a couple sheets of brown paper, ignoring my suggestions of 2 boxes and they should be immobile during travel". Of course the lamps arrived shattered. But it only got worse. The store was unresponsive. Computer generated response on Google Reviews was actually misinformation, and once I followed it, the store told me "there's nothing we can do". But the icing on the cake is the fact that the inept employee told the mgr that I had "refused to pay for bubble wrap"- an absurd lie. The mgr, Kristy, stated she would not discuss this with the employee because she "doesn't like confrontation"! So a mgr who cannot manage, and an employee who lies and blames customer- not a great combination. read more

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Friendly, helpful a fun convenient. Great place to make those Amazon returns. Always a smile and very prompt service.

You gotta love any business that knows who you are. Granted, this is where I receive my mail, but....... that's the point. I walk in and Kristy & Lexi know who I am and, if not already serving a customer, will retrieve my mail without me even asking. They remember my box and are always pleasant. I've gotta give it to them, this place pretty much stays packed. But they always manage to maintain a sunny disposition. They seem to go out of their way to help all of the customers. I'm new to the area so, this is good to see. read more

I always try to support local small business, but after my third very bad experience at this UPS Store, I will not return. Incredibly rude staff and manager. They lost a $2k job today because they have zero interest in customer service. They seem entirely focused on handling Amazon returns since that requires very little effort on their part. Fastmail in Mt Vernon took great of me. I fail to understand a small business that doesn't want local business. read more

Apparently they're not "true" UPS employees and were unable to help with an international delivery. They couldn't even get a package to the "real" UPS who would have been able to ship my package. read more

Five different times I've gone here for notary service and five different times I've gotten different excuses for why they can't do it. What's the point of even offering a notary service if you can't be bothered to make that PAID service available? There are plenty of other places to go. I'm done with this place. read more

The staff with the exception of the manager. Egypt. is very courteous and helpful. i Call and have my mailbox emptied and sent ups When I am out of town. It usually works really well except when the Manager, Egypt takes my request., I called on Thursday and she answered the phone. I made my request to forward my mail and she said she would take care it. She did not. , she did empty my box (I had someone check it for me on Friday) but failed to ship to me. She set it aside and forgot about. I called today and she didn't even bother to apologize for her error nor would she overnite at her expense to correct it. then hung up on me. Wow she has done this twice now. great customer service and way to set a great example for your staff. read more

Don't honor company employee discounts to ship items. Worst customer service. Could just argue that we don't get a discount. Even when the website is blatantly presented to them thru the corporate site! read more

The UPS Store - Discount program offered to UPS employees but not at this location. - Shipping Centers Near Me - Baltimore, Maryland

Good service with the worker name Cody,very helpful and quick response ,this location you got the high tech printers with the computer system,Three workers doing the front deck! Very fast professional service! I will using this location more in the future! Thanks guys read more

The UPS Store - Front entrance - Shipping Centers Near Me - Baltimore, Maryland

I went to the UPS Store for drop off/mailing several packages, some were just a scan and some were needing packages and new label. Karen was friendly and greeted me right away to help me with all three of my separate items. However, there were three other young employees working (4/9 10:45am) who were blaring rap music from the store computer, and were talking about a concert they're planning on going to, but my problem comes from the fact that Karen and I could barely hear each other because they were so loud. Finally, the three of them went back into the back of the store. I made a comment asking if this was normal store music to be blasting curse words and inappropriate lyrics? Keep in mind I am 28 years old I normally don't mind different types of music. However, this is completely inappropriate for a store setting. Karen asked the ladies to change the inappropriate music. She was met with passive aggressive comments, so I spoke up saying the music was rude and inappropriate for the store. Two of the employees started making rude comments to me about how the music that it was exchanged for wasn't good store music and argued with me about how rap is better than what was put on. Karen remained calm and pleasant. While I've normally had good experiences, this was such an unpleasant experience and was so disappointed at the interaction with the other employees. read more

Very convenient location and helpful staff! I have gone twice in a couple of days and was pleasantly surprised. First was to make copies and scan some documents, which the gentleman working there dropped everything and helped me do it in under 2 minutes. He had me check my email to make sure I received the copies before he erased them on their computer which was super nice and reassured that my personal info wouldn't be saved on their computer forever. It was also super cheap, I thought it would be marked up for something so simple, but it was under $5. Second time was to drop off an Amazon return. Again so simple... you walk in, they scan the QR code, you get a receipt and your are off! Super easy! I will be doing that from now on. read more

I received an email and app notification that my package was ready for pick up. In the store there were 3 employees in the front with 1 other customer who came in after me. They looked up my package and said it wasn't in their system yet and asked me to come back in about an hour. I told them I couldn't really come back in an hour because I was on my lunch break. The employee said they'd go ask their manager (meaning there were actually at least 4 employees in the store) if it can be processed into their system now. The employee came back and pointed at a stack of about 20-25 packages in the corner and said that it's in there and I really can't go through those to find yours right now, despite there still being just one other customer in the store who was being assisted by one of the two other employees. I decided that I wasn't going to start an argument with unreasonable imbeciles so told them thanks and left. read more

Drove over 30 minutes to return our Spectrum equipment. The other store on 841 E Fort St, which was less than 5 minutes from where I was staying didn't know what to do. This location seemed busy but it took employee literally one minute to complete the return and give me receipt. She was very friendly, efficient, and knowledgeable. Although I was inconvenienced at the other location, this store made up for it. Thanks! read more

THIS IS THE BEST LOCATION IN THE CITY! First I want to thank Kristy and Lexi for their AMAZING service! I had to return a 30ft x 10ft outside tent and couldn't get the giant tarps to fit back into the box. Well these 2 ladies came outside and helped me fold it down as small as possible to avoid paying an extra $60 for a larger box. They were helpful and professional. I hope that this review gets seen by GMs and owners because they are truly gems to your business! Thanks again, you two are the absolute BEST! read more

I was refused service at this store for not wearing a mask even though it is no longer required by the city or state. Go to Baltimorecity.gov and you can easily find the document stating the COVID restrictions have been lifted. My issue is that I walked in and the manager demanded I pit a mask on, while her mask was below her nose. I informed her there was no mask mandate and she refused to listen. I requested she call the franchise owner since she's just an easily replaceable shift manager, and she instead called 911. Which I supported. So I waited. As I'm waiting they let 4 customers in at a time when the sign on the door states 2 at a time. When I brought this to the managers attention she stated "you aren't a customer". I don't think she understands it's for Heath reasons if that's put in place. Not technicalities. This alone proved she did not care about safety and only cared that I wasn't following what she assumed the government was enforcing. She called me names like annoying and kept saying I was being "ridicilus". The police showed up and we're completely on my side, and forced the ups store to take my package. I don't think people realize, the people whom don't wear masks now, are the people whom came out during the pandemic and kept these businesses open and assured these people would have jobs. Ignorance is appalling. read more

.. I needed something print out super fast and with little notice, the lady who helped me was happy to help and was very pleasant! high five ups store canton! read more

Had a really great experience here today. Connor and Jada helped us out, and they were so friendly and helpful. We were shipping boxes from Baltimore to California, and they helped to tape the boxes up to ensure they don't fall apart in transit. Connor also went above and beyond to cushion/ bubble wrap diplomas we were sending. I would definitely recommend this UPS store. Their customer service is great! read more

Kiara made everything so easy. I was moving and shipping a ton of things. So much easier than the post office! Now if UPS does a great job and everything arrived then I'll be really happy, the store was easy. read more

The team was very understanding and accommodating of the quick turnaround I needed for a print job, finishing it in less than an hour, and then fixed a mistake while I waited even though the lobby was busy with people dropping off packages. They were friendly and cheerful and made me and the other customers feel the same. Great customer service and value. read more

Zero stars for being "uninformed". I went to UPS to get a self-addressed envelope since it was a requirement by an Embassy for returning my passport after issuing the tourist visa. I did explain this to this UPS and also showed them this requirement on the Embassy's website. My visa interview was on the next day and this UPS was my only option at the end of the day. The person at the counter totally freaked out about it as if I were a criminal asking for some unlawful favor. 1) This person did not understand what a self-addressed envelope is, 2) said that UPS does not provide self-addressed envelopes, 3) even mentioned that USPS is also not in the business of giving self-addressed envelopes- This is total nonsense as I had got a self-addressed envelope from USPS few months back for a different visa. Irritated by persons ignorance I reached out to the Store Manager to get clarity on the matter. She told that a self-addressed envelope means that they have to create a Return label. In order to do that first they have to send a regular mail to the address, wait for the address to accept the mail and once accepted the address can use the Return label (which will be sent along with the original mail) to send a mail to me. This procedure may take a few business days. She also mentioned that this UPS doesn't have the authority to create a Return Label. A full service UPS might have this option so I should try to go to the one in downtown. Long story short, it was already late in the evening and I was panicking since it was close to UPS's closing hour. Thankfully I remembered Varsity (at the Can Company Complex) and rushed there. They were more than helpful and were fully aware of what I wanted and that they have issued self-addressed envelopes in the past for visa purposes. They exactly knew what to do and even kept their business open after closing hours to help me out- read my review on Varsity. Please go there instead to this UPS. read more

Parking is a chore, but this UPS Store is fast, courteous, clean, and smells kind of like olive oil! Also, they will let you drop off prepaid packages, something that some other ups stores irritatingly do not allow. read more