The people here are AWESOME! It's a very friendly and family oriented business and atmosphere. Just like anyone else I do send out a lot of packages and when I'm in such a hurry where I can't even print out labels or even box up my packages they do it for me. It's always quick service and they always ask if there's anything else they can help me with. My go-to place to send out my packages. read more

I wish I could give a 0. Very poor service, lost packages and delivered late. Disgruntle employees due to system changes, unorganized and unsuccessful location move, shared by them. Unwilling to do what's right by your customer and deliver packages if not on there work description ( commercial or resident). False information when tracking, delivered, when? Very dissatisfied and disappointed with UPS. read more

Idle was amazing!!! I needed livescan services for RN program, my school notified me last minute . I walked in and was greeted and helped out by Mr. Idle, he made the process so smooth and only took about 15 minutes, he took all precautions d/t Covid 19. Definitely recommend Idle and his team! read more

This UPS Store is the best!!! The owner Ilde and his staff are always friendly and very helpful. They always go over and above what is expected of them. I've been go nag to this store for 4 years, at least once a month and never had a problem. Ilde and his staff always provide excellent customer service. Kudos and more power to you Mr. Ilde and staff! read more

I've always gotten friendly and efficient service at this store. Easy to drop Amazon packages for returns. Good notary services.

The man there was very sweet and he helped me do my fingerprints. Very patient and was honest about the process for scanning the fingerprints and again so very helpful. Come here if you want them done or just drop off a package. read more

This is my 2nd time dropping off packages at this location. Good service! Very polite customer service. And fast service! Definitely coming back again! read more

I get my packages delivered here since I live in an apartment building and most of the time can't receive the packages myself. Everyone here is always so polite and friendly. The staff is very helpful and all my transactions are done in a fast and efficient manner. read more

The customer service was excellent today. Salesman was very patient for what I needed so badly to take care of. Got a confusing issue I had with a third party successfully completed and was very professional about it. I don't know about any other "UPS" Store and how their customer service is... but this one I'd say is the best. Two thumbs up they deserve it. read more

I sometimes have to return things from Amazon and this is my go to place for my returns. The workers here are really nice and helpful. I've never had an issue with any of my shipments! I would highly recommend! read more

Great customer Service I walked in with 500$ worth of amazon returns and they helped me sort thru each item! I appreciate it a lot thank you so much read more

came to this location to get a live scan finger print done, the owner was a exceptionally kind and understanding. he talked through the process and answered all my questions. the staff were also quick to assist me with my needs and assured me that i would be helped in a timely manner. i will definitely be coming back to this location whenever i need to get fingerprinting done! thank you! read more

I've been coming to this UPS store since I used to ship my xbox back for fixes as a kid. Ilde and his team run the best store anywhere, hands down. The service is polite and professional, and even with the insane business of COVID they've been holding it down and getting things done. I had a claim with UPS for a package that was lost (no fault of the store's) and they kept me updated with regular emails up until the issue was resolved completely. Love this store and would recommend it to anyone with shipping, printing or notary needs. read more

My go to UPS stop for sure. First up, the location is in convenient, easy to find spot and the parking are very much available at all times whenever I visit. Staffing are very welcoming and gets to assist you soon as you hit the door. Never have I ever had a bad experience doing my shipments/drop off/transactions at this location. read more

Such a wonderful experience every time I come in even though long lines, they're very friendly and quick she get the lines out. But recently when I went there was no line and I went straight to the counter I got excellent very friendly service read more

I usually go to the UPS store in Downey, Lynwood or Carson but I passed by this store so I decided to go in. Big mistake! He wanted to charge me more than the other UPS stores I had frequented in the past and when I questioned him about the charges, he told me to go to those stores. The man was extremely rude and I told him I would never darken his doors again, although I do not think he cared. Then he shooed me out of the store. I guess that is life in the "Big City". read more

I gave the wrong address to my uncle. When they realized they had the incorrect address, they called my uncle, then me and got the right address. Then they put me on 3-way with the driver and convinced them to relabel the package and place it to be delivered the next day. Awesome! read more

Thee worst customer service ever. The owner is extremely impersonal, unempathetic and down right distasteful. I went in there for a live scan and waited nearly 2 hrs to receive service, only to be turned away when I complained calmly of my wait. Mind you the entire time I was standing, not offered seating nor did owner communicate estimated wait time. During wait I witness him be extremely dismissive to customers inquiring about box dimensions, business opportunities, or general information which indicates to me he has no intention on retaining customers. Please go elsewhere for all of your notary and shipping serves. Your time and money is not respected. read more

Today was my second time in this store and will be my last! I was charged for a box twice the size I needed and was told they'd pack it later. I guess this was suppose to be acceptable because they were a little busy. The customer service was equally bad both times! Won't be back! read more

This is my favorite UPS to go to! Every time I go there the lines are short and I get helped right away. Great costumer service, always!

The owner was extremely rude to me. I came into the store to ship a package and the owner was condescending from the start. When I pointed out to him that he was being rude he disregarded it and stated he was just doing his job. When I told him I was no longer interested he threw my envelope instead of putting it in my hand and he stated loudly, "I'm tired of this bullshit!" I told him he shouldn't talk down to people like he was better and he stated, "I am better than you." We started arguing in the store. Needless to say, I will never come here again. read more

Owners are very accommodating, they make sure every detail is correct and every requirement is done prior to shipping. Great service and attitude when dealing with customers. I'll drop my returns here going forward. read more

Waow went in today with my sister to drop off a book rental and the owner of the store told my sister that he couldnt accept her book because it was homewrapped. It was nicely wrapped in shipping paper so their was no way it would unravel. He then told my sister he couldnt accept it because the shipping label would come off and it would get lost. We ship our books like that all the time so we didn't understand. He then thew the book back at her through the table and we left. First and last time we go here. He didnt even make an effort to help us out at least with table. We then went to the UPS store on lakewood and Del amo and they were super nice and helped us out so much. I would also recommend going to "The Happy Mailbox" on paramount and summerset. They are always helpful there as well! read more

Called this place & the manager is so rude! I called for an estimate on shipping a package because I got $61 from another location and his reply was "well why can't you just ship it from there? " Obviously he does NOT have any customer service skills & doesn't make much business even over the phone. read more

These people at this UPS Store are the best! Very helpful every time I am in there to drop off packages for our work. Went in with nine(9) boxes to ship, without the proper UPS paperwork and without hesitation, they helped me out - even filling out paperwork with me, for all the boxes! Who does that these days....without attitude!!! THIS UPS STORE DOES!! Always friendly and helpful.... read more

If only I could have given this location zero stars!!!! These people are so rude, they don't care about anyone. They have no manners! Especially the notary lady named Kathy, she is a incompetent person that should not be able to notarized. Let me add that she wouldn't take my passport as a legal document, she wanted my drivers license... Are you serious lady you are pathetic!!!!! read more

The owner is VERY rude and condescending. I went in to ship a portrait drawing for a client and he started arguing with me that the artwork was replaceable because it can be done again and not to mark "irreplaceable" on the package. He then out right refused to let me see the package being packed. I was concerned about it being water proof I just wanted to see it being sealed before I leave. He started lecturing me that I need to trust him as a professional. It's close to my home but I'm never going back to that store. I left feeling really shitty. read more

Terrible store! Tells me they have no regular shipping envelopes to send my papers standard mail. But they just happen to have next day envelopes that would cost me 70 dollars to do so. Hmmmm..... What a coincidence! Maybe you should get your store squared away since your main priority in life is shipping and receiving, maybe just maybe you should have envelopes for everything. But hey that's just me and my crazy common sense thinking. I know most people now days run off of something completely different. Terrible place. Don't waste your time. read more

The manager was very rude. They charge a fee to use your credit card and is probably the only UPS store I've used that does not give a discount for AAA members . It seems to me it's more about quantity than quality of service for them . The manager rang me up didn't even box what I paid for as he was onto the next customer , very rude . I had to stay to make sure my package left with the UPS guy in a box . Will NEVER come here again . read more

HORRIBLE!!!!!! They sent my package to the wrong address and will not help me retrieve my package nor get it sent to the correct address!!!!!! The address was written in big black permanent marker on the front and back of the box. Meant to go to Oregon and got sent to Las Vegas with a different package. NO HELP AT ALLLLLL!!!!!! read more

Super friendly, fast service. They always remember their regulars.I can constantly count on them for my printing and shipping needs.

Worst customer service!!!!! Cashier prompted me to the front of the line and then was rude the whole time. He was on the phone trying to make a payment for something personal and seemed irritated. I was trying to ship a box of books and asked if he could tape it and he grabbed it from my hands and was like "we know what to do, we know what to do!" it was the rudest encounter and I will NEVER BRING MY BUSINESS HERE AGAIN. read more

I would give a 0 if I could. Make you wait an eternity in line. Four guys there and only one can live scan and do all the "harder" tasks. All other guys just chilling on their phone. Get it together ups. read more

This is my favorite drop off place for all the packages I need to send out. The crew are so friendly and honest. They will help and assist you with all your questions. Minimal wait time because the guys here works great. read more

We were just about to enter the door and i can already see a smile from the man manning the counter and he immediately welcomed me and my cousin with a greeting. The warm service we received from the said man, whom we later knew as ILDEFONSO is worth mentioning. With just one look at our stuff, he can suggest at once the packaging just right for them and even proposed how we can save to ship it to SFO. He even informed us the day of arrival. I will highly recommend this store for shipping and postal needs and will definitely avail of their services again and again! read more

Great service here went to go get my fingerprints done. Owner was very helpful and personable. I also go here gor my regular UPS needs and they do a great job. Definetely the best UPS store in the area read more

They're only getting 3 stars because I was in and out quick & the young lady that helped me wasn't rude, I'm giving them 3 stars because they charged me .50 to tape my box, what the hell? What happened to good service they're already making money on the shipment!!! read more

This is my "go to" place because I've received perfect excellent service. They're customer service is excellent. I totally trust no one else with my parcels. I've used this store for years and have never had a lost or damaged parcel. Safe and Convenient! read more

Every time we go to this location for notary and other services we always receive excellent service. They are always very helpful and professional. We highly recommend this UPS store. Thank you read more

UPS sucks. I already told the dispatch their guy is going to the wrong address and leaves notices in my neighbor's house. They messed up my packages. And now they are asking me to pay $5 extra for me to pick up at their store. Unbelievable. US Postal service is better and I cant believe these guys are still in business read more