Convenient location, very prompt and efficient service. I had to return a boxed item with a given return label, they helped me put the label into their holder and printed me a receipt. It was after than fir me to write this review. read more

The UPS Store - Outside sign and front entrance - Shipping Centers Near Me - Lakewood, California

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Be careful what items you place in your shipping box when getting help from this location's UPS staff. There is a thief employed at this location and the manager is defending that person. This will sound severe, yet it's true. When the box was sent to me that included a limited edition Steamdeck which was more than $700 along with its charger and case, it was never found in the box when received. A staff helped pack the box who got a look at the items in it, which then seems to have stolen it behind the scenes before shipping it out. At this point, I wouldn't put it past the manager as well, as she was trying her best to sweep the situation under the rug by spewing store policies and being completely unhelpful. Be careful of the staff members in this location, including the manager. If you're going to pack a box with an expensive device, or any item for that matter, just seal it yourself so the thief/thieves won't get an idea what's in it. read more

Dear Manager, I am writing to formally express my disappointment regarding a recent visit to your store. I came in with a few basic questions about shipping a package, as I am not very familiar with the process. Unfortunately, the employee who assisted me was extremely rude, dismissive, and unprofessional. Instead of offering guidance or answering my questions with courtesy, her tone and attitude made me feel like I was inconveniencing her simply by asking for help. She appeared irritated and uninterested, which created a very uncomfortable experience. As a paying customer, I expect to be treated with respect and professionalism, especially when seeking assistance. I understand that everyone can have a difficult day, but customer service should always remain courteous and respectful. I hope this matter is addressed so future customers do not have a similar experience. Her name was Doris ! Thank you for your time and attention. read more

This place is a perfect place to go when you need to drop something off. Haven't had an issue since great and quick service. The people behind the desk know what they're doing. Offer a lot of great services here I would highly recommend coming to this one over all of the other ones support your local small business. read more

Excellent service! Quick and easy. I got in n out and shipped a pair of shoes back to a gf. $16 for ground. Clean and in a small strip mall. Parking is rough but go during non after work hours! read more

I heard that the UPS my m by my house was packing and shipping fragile items. I brought an heirloom lamp while visiting my parents for shipment. Was quoted over $700 just for the base of the lamp before packing. The store didn't even have packing peanuts. Using the same measurements and weight, ups.com said it was under $125. I verified this with other carriers, all in the same ballpark. Staff was nice, probably great for a small drop-off if you have the label. Maybe they didn't set the price, but it was hard to not feel taken advantage of. read more

Returned packages to Amazon This is always very friendly, helpful and professional UOS location. A pleasure to do business with!! read more

Don't come here if you want your package to be lost. I had to return a package and I found out much later that the package was never delivered and I got hit with fees. The people in the front are rude af too. Stay away. read more

I found this UPS Store when I needed to have things printed out. My home printer was malfunctioning yet again today so I headed out to this location. Service here has always been very friendly, helpful, and efficient. To print out my document the process is simple - they ask you to email the file to their email address. There is a $2 print minimum, so for 2 color pages printed the total was something like $2.21. The quality of the printouts were perfect. I was in and out in record time. Remember to use the Yelp check in offer if you're printing more than $2. For my order the check in deal wasn't applicable because it was only 2 pages. Thanks again UPS Store - your friendly staff always help me out when I'm in a bind. read more

They charge 1$ for tape, other ups will just do it for you, ladies have attitude as well thankful Amazon dosent make ups an option anymore as much read more

Don't go to this UPS location. The staff is poorly trained. My husband went there and had problems with his passport photo. He left and went to Walgreens . . . problem solved. I went there today to drop off a Trashie bag (clothing recycling service). They had no idea what to do do with it. I left and went to the one in Hawaiian Gardens . . . again, problem solved. read more

Do not come to this business!! They charged me almost 4dlls for a couple of copies. They said they need to charge me the use of the equipment used to print. They charged $2.50 just for printing services. DO NOT COME HERE! read more

The UPS Store - Shipping Centers Near Me - Lakewood, California

Always quick, and friendly! My go to for returns or shipping. Only downside is limited parking and sometimes they don't answer the phone but I can see why cause they are always helping people. read more

I stop by here several times a week because of my Mercari sales. The staff here is amazingly friendly and deserve ten stars in customer service. All aspects of service here are amazing. Friendliness, shipping, customer service, cleanliness and overall professionalism is something that's hard to come by. They have everything you need for all your shipping needs. There is also mailboxes for rent that give a physical address and not a PO Box. This is the best UPS store in my opinion. Highly recommend:) Thank you for printing all my shipping labels and sometimes having them ready for me even before I arrive, top notch service! read more

This UPS Store always comes through for me. I needed notary service and the staff who helped me here was very helpful. They also take USPS drop-offs which made me so happy! Because who like going to their local post office anyway?!!! I highly recommend this UPS Store. They do get a little busy at times but workers here are awesome. read more

The people that work here are helpful, attentive and professional. I drop off my Amazon returns, send things to my family out of state and have used their notary service. Good job!!! read more

I had a small task of returning an order from Amazon (Thursday) afternoon. I was assisted by your representative GABBY who not only professionally took care of my task but also answered any questions that I had properly. . Great Customer Service. Daniel Fisher read more

I stopped by today to get my passport photo and saw they had great reviews plus this store was listed as top ten places to get a passport photo. OMG Gilbert took my picture and it was the best picture ever! I will be so proud to show my passport whenever it's needed. Now I wish Gilbert could take my DMV picture (smile)! Great job Gilbert. Thank you and way to go! read more

The UPS Store - Shipping Centers Near Me - Lakewood, California

Hey folks, be careful when you go into this UPS location to use the black and white copier, make sure you ask for your receipt and carefully look at your receipt because the male cashiers are notorious for overcharging or incorrectly charging you for using the color copier instead, also they will charge you higher per page. It's happened to me 3 times in the past 12 months and when I catch the overcharge they always act as if they are deaf, dumb and blind without ever apologizing for the overcharge, nor does the owner apologize for it, so now I am thinking they are intentionally overcharging because most customers aren't paying attention. So this is a Warning to All Customers...this place has likely been RIPPING YOU OFF because you haven't been paying attention to your receipt. read more

The UPS store staff are professional and quite helpful. Whether I am returning an Amazon package, making copies, or getting a notary's signature, they are always pleasant and prompt. read more

Best staff; very attentive and knowledgeable. Helped us get a mortgage contract signed and notarized within 10 minutes! Would definitely recommend! read more

I opened a mailbox with this UPS store about a month ago after researching other local UPS stores and mailbox facilities. By far, they had the best reviews and so I went with them. I've worked closely with a couple UPS stores now and know that some are managed well and some are a complete mess. So far, this location has been great. Across the board the staff is efficient, friendly, and know what they're doing. read more

This location is located in a small plaza right off the 605, just in between Cerritos and Lakewood. My brother had dropped off his Amazon return & the process was super quick and easy. Great customer service too! The employee that helped us out was very friendly! After dropping off the boxes, I looked around for a bit & she offered me some help with a shipping box that I was looking for. Didn't even need to ask her! I told her the dimensions of the box I needed & she gave me a suggestion on the closest size they have. Even folded up the box to show me if it works for me. read more

Shipping with a smile! I sold a 15 gal pitangatuba tree to a buyer in New Orleans, and came to this particular UPS Store for it's proximity. I bought a box from Lowe's and wanted a price quote for shipping. After weighing, I had the shock of seeing the shipping cost to be around $90+. Here's where the manager/owner(I assume) of the UPS Store worked his magic. He offered to re-package my tree using 2 smaller boxes and creative use of packaging tape. After some tight shimmying of my pitangatuba tree into the boxes, the cost of shipping was cut down to almost half. Now that's savings, man! As you can see, service was great. With the helpful assistance of the manager/owner, I saved a lot of money. Now I have extra bucks in my wallet for greasy junk food and/or gardening supplies. Winning! Parking is in a private lot, and can be hard to come by. The UPS Store is conveniently located adjacent to the 605 freeway, next to 7-Eleven. Not having the most expertise in packaging & shipping, utilizing mainly USPS Flat Rate Priority Mail for the convenience, for occasions where I ship oversized items, I wouldn't hesitate to patronize this UPS Store. The friendly & helpful aid I received in shipping my package has made this guy a fan. Highly recommend! read more

I walked in to return an Amazon package. I think I was there literally 20 to 30 seconds it was so fast. All three people greeted me at once it was funny. I didn't know who to go to for service until one young man made it apparent he would help me. He scanned my barcode and that was that. Good job on customer service UPS. I will be returning soon. (Pun intended). read more

Since January 2021 my family and I have been doing our Amazon returns at the spot! The staff is super nice! They're always wearing their masks in the stores pretty clean and orderly. I have a favorite employee there that I see on a weekly basis making my returns and she is so helpful! The owner has helped me with packages & even personal recommendations when I told him we were remodeling. This place is like family! read more

This place lost two customers over a few cents, literally. My husband and I have been coming here loyally for a year and the individual who I presume to be the owner (grey hair, speaks to his employees very rudely and in a condescending manner) nickel and dimed the hell out of me. His computer was set to print at 8.5x 14 which is NOT the standard size to print. An employee told me that I wouldn't have to pay for the TWO sheets of paper because it was the store's fault. Please tell me why when I went to pay the owner (?) decides he's going to ring me up and laugh in my face saying it's not his fault. This dude's a piece of work and if you're that lame to argue over pennies then I feel bad for you Update: Now he's accusing me of writing 3 reviews in case you weren't aware you can verify active accounts just by looking at their history of reviews so sorry buddy, wasn't just me And yes, you did laugh in my face, but way to do damage control. Oh, and if your employees acknowledge that the store should eat the forty cent costs then I'd think that same message should be sent across the board. Not only that but are you so cheap you couldn't just pay the $0.40 and let the customer know that your guys' crap isn't set on a normal default to print so that next time this doesn't happen? Call me crazy but $0.40 isn't worth leaving a bad taste in someone's mouth who's given a years worth of business. You can't even get a bag of chips with that lol. Oh, and trust me, I believe in karma too sweetie read more

Great, quick and courteous service. Would go again. I went for a notarization. Two thumbs up.

I've tried giving this store many chances to win me over as a customer but apparently they cater to their own people only. It appears this is a business owned and ran by a father and son. The son although not super friendly is always very helpful. Dad on the other hand is neither. I watch the dad with certain customers and he is never friendly, short answers and walks away from you without a thank you or goodbye. With other customers he is not super friendly but helpful. I usually don't care or expect great customer service from a UPS store, however I came here to drop off packages pretty frequently and started to ask myself why I come to this location after seeing what I saw. What did it for me was when's dad threw the receipt on the counter and walked away from when I had more questions. I had to ask him to come back and then just said forget it. Dad we your customers are the reason you are in business. Don't forget that! As painful as it is for you be kind and thankful or if you are so miserable retire and hand the business over to your son. Just sayin. read more

Great customer service here. I came in for notary service and had to wait a bit. I didn't mind at all. It was Saturday. The owner was nice enough to give me a discount for the wait. He did not have to do that, but he did. What a kind gesture! I just wanted to share this moment because it does happen and I want to pay it forward. read more

Service is usually quick and always friendly. Parking is generally easy either on 7th street or the lot off Redondo.

Pretty speedy, and the customer service is always good whenever I drop off packages to be shipped

I posted that six months ago and I'm JUST getting a response which is crazy and I wasn't shipping to Amazon so I don't know what Amazons agreement has anything to do with my packaging but thank you read more

Great experience after a terrible one at another UPS. Friendly responsive service. Hats off to Luis!

We came here yesterday to have one page notarized and it was a breeze. We walked in at the perfect times because there was no wait. The young lady provided us with friendly & excellent service and the notary service was only $15. read more

These folks go out of their way to be as courteous and helpful as they can be. I'm always in and out in no time. They're the best.

Been coming here for years In n Out Services the owner and staff are awesome never had a problem I live by other closer ups store but this one the best read more

They are always very friendly and quick to make returns and other shipments as easy as possible . They are my go to ups and Im very happy that amazon uses them for their returns ! read more

I got my passport photo done here. I was cheap and quick. They even let me look at the picture to make sure I was good with it.

This is the best UPS store I've EVER been to. I received excellent customer service from Luis, Kevin, & the owner Javier. For an item I needed to return to Amazon, they took the trouble to print a label for me that couldn't be scanned by phone. They then corrected an address for an item I was shipping out. Finally, I was informed they accepted items for USPS, so I was able to get that taken care of. I'm so pleased with their exceptional service that I'm making this my go- to location even tho' there's another closer to me. Thanks, gentlemen!!! I'll be back again. read more