I always receive the best service here with a smile. Additionally, they are very efficient and rapidly move the line if there is one. However, fortunately most of the time there is no line or it's very short. read more

This place checks off all the boxes! Super helpful staff, professional and fast service ! I'd return to do all my shipments with this team!

Have always had a great experience at this store! Everyone is super welcoming and quick to help. Love that it's so close to my home in Columbia Village! read more

I need something printed in color and Anthony was helpful, quick, efficient and friendly. Thank you so much for your help and excellent customer service! read more

Pamela was a pleasure in helping me with my returns! Thank you for your kindness and patience. :)

Amazing service! Antonio went above and beyond to help us figure out our paperwork that needed to be notarized. He was so kind to help us figure it out while we had to call our real estate agent. I could not recommend this company and Antonio enough! read more

I have been coming to this store for about 10 years. I met the owner, his wife, son. They used to live in my apartment complex. Great people. I went yesterday to mail off a small package and the female that helped me was just there. She wasn't rude, she wasn't polite. She wasn't welcoming. She didn't have any customer service. It was just a business transaction and she didn't want to do anything but get my information and get me out of there. This place used to be super welcoming. Now it's just there. Super sad to see the decline of customer service. read more

If I said, they went the extra mile for me, it would be inaccurate, because they went the extra 5 miles for me. The staff and the manager Are Just absolutely fantastic. They were very sensitive to my needs and left me feeling a 100% on the satisfaction scale. Such a pleasure to recommend them . read more

We sold a painting on Ebay and brought the odd-sized package to the UPS store. The shipping was going to be over $200, more than the price of the painting. Anthony wasted no time and repacked the painting for us which brought it down to less than $50. I couldn't believe his quick response to help it was seriously amazing. He is a magician with packing and truly saved the day. I highly recommend Anthony and his staff for your shipping projects. read more

Such friendly staff at this location! Even during the holidays when lines are long and customers are tough, they still keep a positive attitude and help with all my shipping needs. read more

Great group of folks that run this place! Always handling the phone and in-person customers efficiently, consistently and pleasantly. Happy to have this be a daily part of my errands and they've been very helpful with handling all shipments/mail. read more

This store used to be horrible when I first moved here in 2013. The old owner didn't want to do anything and everything was an issue. I couldn't even get him to print for me without a 3 day notice. Anthony and crew are fricking amazing and I use them almost weekly for work stuff. Print jobs, laminating, logo work, books you name it. Easy Peasy. Thank you! read more

I needed a notary and was having a hard time finding one so late on a Saturday. After calling and realizing we only had 15 minutes we made the quick drive out to the UPS store and were quickly assisted. read more

This location is my top choice for laminating, copying and shipping. The owner, Anthony, is hands on, friendly and knowledgeable. The staff Kaylene, Christina and Janus are friendly and knowledgeable also. They are far superior to any other similar stores in the area. read more

This UPS store has been the backbone of my existence in my job. I am constantly in and out of the doors using their services. They have helped our company out in a tremendous way, by constantly being reliable and speedy with their work, no issues have ever occurred when we ship from this store. Myself and the company are very grateful for their service, proximity to our own location, and great service they provide. Due to the constant use of this location, it's employees have gotten to know me over time, they are very respectful and always work to help us out however they can, even one time coming out and helping me unload a rather large box!! Nothing but great things to say about these guys! read more

Great customer service. The owner had just closed up , and I came to the door. Saw it closed at 4 , he came and let me in and took my drop off , he gave me a receipt. He did not have to do that , he went above and beyond. So appreciate it! read more

I can't say enough about Anthony and his team. I am treated like their biggest and best customer every time I walk through that door. From packing and shipping to printing and laminating, they do it all and do it the best! read more

Wanted to give a shout out to the UPS store. Due to a computer glitch I did not receive notice that a valuable box with perishables in it had arrived. They went above and beyond and refrigerated it for me until I could make it there to pick it up. Thank you guys! read more

This is one of the best UPS stores I have visited. They thrive on customer satisfaction and their courteous nature is one to experience. I have visited this store multiple times over the past 2 months and I have never been disappointed. They go the extra mile to ensure all my requirements are met. Eg. Last time I visited I wanted a folder to keep my print outs and they don't sell this product.. but the person at the front desk was kind enough to get me a one from their inventory and offered it to me for free... I will definitely be a loyal customer here for a long time! Thanks guys and hope you keep up this level of service! read more

I have brought multiple projects to Anthony and every time I come in he helps me quickly and efficiently. My latest project was my business cards, I love the design and printing. He created a beautiful card and they were ready within a few days! Even though this location is not that close to my office, I drive here anyway for the kind service and quality work. read more

Staff was friendly and very helpful resulting in a quick transaction. As with other locations, I've never been disappointed with UPS.

Great customer service. Employees are friendly, take time to ensure items are shipped properly, providing great peace of mind.

Anthony is a customer service rock star... he went the extra mile to help me re-package a box and saved me $20 in shipping charges. Fantastic service! read more

Anthony was SUPER helpful with everything I needed to ship! He even went out of his way to get some special USPS envelopes delivered to his store for me! It is so nice to be able to come to one place to print, pack and ship! Saves me a lot of time! Thanks for the friendly service and all your help! read more

Employee was rude and acted as if he didn't want our business. No problem we will use FedEx in the future. Stay away from this place!

Federal way UPS is the best! I m a small business owner and I rely on them a lot to print and shipping. They are super helpful and has the best customer service! I have printed out banners and shirts for my company there. They even helped me with the design. I m very happy with their services. I highly recommend to all of you! I won't go anywhere else but them! read more