FRAUD: Charged accounts without product or authorization. Rob - Founder Fraudulent Parties are: Rob: +44 (0) 1794 367 200 FRAUD FRAUD FRAUD With plenty of time in adavane, I made orders and confirmed my vectors. Not only do they not include templates on their site, they also don't know anything about aspect ratios. I had to make my cards oversized to match their online studio. After they approved my proofs, they LOST one of my business cards files and then EXTENDED PRODUCTION TIME. read more

Real quick...ummm...ya just gotta lemme give a shout-out to the UPS Guy to whom I uttered those three, romantical little words... I was on a super-charged errand-running spree with limited time, and I was also (I know SO annoying, but) on the phone when I walked in. No matter though, b/c I was quickly greeted by the UPS Guy! The moment, in all it's glory, went down like this: Me: (While on the phone) "Hi." UPS Guy: *waves hello* Me: (still on the phone and turning over package) "Is this all kosher and stuff?" (and then mumbling other useless blah-blahs) UPS Guy: (non-rudely interrupting with a) *thumbs up* Me: *eyes widen* UPS Guy: *waves goodbye smiling* And, that was it! It was quick, it was simple, it was GLORIOUSLY efficient, and in that moment...without words...the UPS Guy and I...you could say...we were on the same page. I was SO mesmerized that after he turned to walk away with my package, these next words just fell right outta my mouth: Me: "I LOVE YOU." UPS Guy: *laughs* Now, isn't that what service is all about? And, then imagine me explaining to the witness on the other line: Phone Witness: "Who did you just tell that you loved them?!?@?!" Me: "The UPS Guy." Sweet, I know. LOVE-ly service is a crazy thing! You be careful in there now, ya hear? ;-P read more

I needed to return an Amazon purchase and was given this store specifically to return my package. Amazon gives you a barcode that the store scans and prints the return label. They told me 'we can't do it at this store'. BS I went to another store and they did it in seconds and told me there was no reason he couldn't do it as well. This isn't the first time I've gotten the run-around from this store. read more

No zero stars? I'm laughing looking at all these other reviews because I had the exact same experience. Jaeson was super friendly and helpful in the beginning but it was over SIX MONTHS before I ever saw my business cards. Sad because they really were beautiful when I received them (well, the second set once they actually got the cards right). I really have never dealt with a business like this and I am surprised they are still open. It got to the point where I asked to speak to a manager or the owner and Jaeson actually lied to me and told me he was the owner!! So ridiculous. Also, I emailed in a complaint about Jaeson in which Jaeson forwarded the email back to me and "closed" the conversation in which he said "Thanks for the email ;)". Horrible. Thankfully my client was very understanding waiting over six months before she saw her business cards she paid a lot of money for. read more

Glad this place is in the neighborhood. I've used them many times with no problems. They even accepted delivery of several crates of wine that we received for our wedding, and held them until we came to pick them up. I agree with previous reviewers that the quality of service you receive depends a lot on who waits on you. But I find that to be true of any retail store, not just UPS. Not something to get one's panties in a twist over IMO. read more

What a bummer to be treated like crap here after living in the neighborhood and frequenting this place regularly for 5 years. Had a packaged delivered there instead of my house. 1.UPS didn't put my name on it, the dude in the store 1 minute into finding it. after feeling to flustered and throwing his hands up in the air. Even though there was only one package in the store, with no name on it?(which he didn't tell me until having me go home and wait an hour). 2.I go home, check the tracking number, the manager had signed for it. I let him know this, he says ok I'll call you back, doesn't call me back, I call him back(after 20 min), then tells me, " sorry the store got really busy." At this point I've spent an hour on a pick up I've paid UPS 5$ for and The Store 5$ for, and been talked to like I was out of line for expecting my package to be delivered? 3. UPS didn't put my name on the package even though you fill out your name on the form online? 4. After waiting an hour of mishandling matters, and having me come to the store and call 2x's..... still charged a 5$ "service fee". And acted like I had done something wrong. At one point asking me " do you need the package tonight" Serious bummer. read more

Came in to check my UPS box like I do every couple months and found out they closed it and already rented it out without notifying me, no phone calls no emails NOTHING!!! The last email I received from them was in November 2018. The two guys behind the counter were like "sorry nothing we can do, I'm sure Milo or Lauren called", I told them NOBODY has called me, not ONE call. Even showed them my gmail when the last time I've gotten emails from the store. I even still have the 24 hour access key and mailbox key! This has been VERY unprofessional and inconvenient. read more

I used the UPS Store on Armitage before and Sam the manager there was awesome! This store has a good staff, depends on the day and how busy they are. I work from home but have UPS being my work address to avoid my company mailing things to my house when I am traveling. Avoids having my home address on my work business cards. Often I have a few boxes but they give me one less, pick up mail in my box that isn't mine, and receive urgent overnight packages, and no phone call (which they offer as norm). Overall a good place though. read more

I went in one day before work, in a rush, and the woman there went over and above to accommodate me. So glad the store is there, a great resource for the neighborhood. read more

Print Peppermint does fantastic work! I've ordered business cards from them twice now (as well as a sample pack), and both orders have been flawless. They've been very responsive to my questions, and I couldn't be happier with the service. I'm a graphic designer at an agency, and we're starting to use them more and more for our client work because of how fast and relatively inexpensive they are (I can't find a printer who will do foil or die cut for any less)! I'm seriously impressed with the quality and value of their work. Thanks, PP! read more

The people who work here are fabulous. They do such a great job. But I was sorry to see one person having to handle a long line of customers alone on Dec. 11. Please get some more help so that your wonderful employees aren't overworked and stressed. read more

Miranda, Kelly and Juan Carlos are great. It is truly a neighborhood store with a friendly attitude and good service. I use this store for my business and it's a great convenience. Prices are a little high for shipping but the convenience is worth it. They have basic office supplies when you're in a pinch. read more

This is the only ups store I have been using for years even though it is not the closest to me. I often ship overseas which is expensive, so I appreciate the staff always working with me to find the best price and safest way to ship. I like that the members of the staff have been there a long time, so they are very knowledgeable and professional, and I appreciate diversity. They make me smile, put me at ease about my business, so of course I will track all the way from Albany park to Andersonville! Highly recommended. read more

Beware of the $2 taping fee! Seriously? I ship fairly often, using UPS, FedEx, and USPS, and 99% of the time my boxes are ready to go, sealed well and with a pre-printed label affixed. Today I ran out of packaging tape, so I figured a small, locally-owned franchise would be willing to help a neighbor with a single piece of tape. "We charge a $2 taping fee." Really? Thanks, I'm sure I can get that level of customer service at the post office. Never had this issue at FedEx or other UPS Stores. Guess where I'm taking my future business. read more

This is my FIRST Yelp! review. I actually have never mailed anything from UPS (uncultured, I know). I hesitantly walked through the door. There was a line but a very short wait, and only one clerk working. When it was my turn, he cheerfully helped me find a package to send my products in and entered all the info I needed to send my package on its way. I had many questions and he answered them with confidence, and erased my nerves of being a first time sender. Within 5 minutes, my package was securely sent and I walked confidently out the door. Thank you, Joshua, for making my first UPS experience helpful, friendly, and reassuring. I WILL be back! read more

This has been our go-to ups store since it opened about 20 years ago (?) Should had written sooner about this friendly and knowledgable staff BUT today the most AMAZING act of kindness happened... Let me share: I am currently disabled so my husband walked over my work related form that needed to be notarized. Milos, finding out that I could not come to the store, he said "since you live right down the street, why don't I stop by so your wife can sign in person?" And Milos did during his break. My husband offered him a gift of gratuity which he would NOT accept. "Oh, not necessary. ..part of our service." We truly appreciate his kindness and will not forget. w read more

This is the absolute WORST UPS Store I have ever been to. The services that all the UPS Stores all offer are great. Shipping, packing, copies, parcel receiving, mailboxes... all great things. The only thing that really separates one from another is the quality of the people, and these people are TERRIBLE. They are rude, condescending to their customers and their store is cluttered and unwelcoming. But more than that they mark up their shipping prices. UPS Stores get a discounted shipping rate from UPS so that they can make a few bucks on every transaction and still charge the same price you would get online. But these people mark up the price even further which I feel is robbery. If you go into this store, tell them that you want the sticker with your tracking number. on the bottom of that sticker is the price you SHOULD be charged. Ask them why they're ripping you off. But instead of going to this horrible location, do yourself a favor and visit the people at the Edgewater location at Bryn Mawr and Winthrop. They're much nicer and don't rob you. read more

I feel compelled to write a review because all the people below that left bad reviews made going through this company awfully uncertain for me. I went ahead despite the reviews because 1.) they were highly capable with a number of different foiling techniques 2.) they were willing to send a full digital proof before printing; and, 3.) they were offering a first time special. Let me just say -- I was beyond pleased with PP's responsiveness, professionalism, and willingness to work with me as we revised my client's card design. Printing and shipping once the designs were finalized took less than a week, and I had the cards in my hands. Ultimately we went with a cold foil mask and peppermint print absolutely nailed it, like GAME OVER. I would recommend this company without hesitation. It almost makes me question all the people that left reviews below -- sure sometimes PP staff took an hour to get back to me, but can you imagine the volume they deal in?? They spent hours with me and the cards only cost $125. My advice is, lean on their live chat tool if you have questions/concerns/issues, that's what they're there for. They are real, hardworking people. Give them the benefit of the doubt! I'm currently in the process of placing an order for the remaining folks in my client's company because I have 1000% assurance PP will do a great job. More than happy to go on record and say I would not hesitate to use this card company again and again. Thanks PP Nicole R. read more

Worst customer service ever, terrible ordering process, bad products, bad everything. What is with this company? They went REALLY far to promote themselves as a "refreshing alternative" but its as bad as calling Verizon, or Blue Cross Blue Shield. It's like being in a broken maze. read more

This is the response I got after I emailed them to voice some concerns over the process and lack of customer support: Print Peppermint ... refreshingly creative business card printing and design - Creative not because of our cards but rather b3cause of the crafty and convincing lies we tell EVERY customer! We do NOT print in the USA (Try China, Hong Kong, and Korea). We do NOT have five locations - FACT Print Peppermint has ZERO locations! A set of UPS Store mail boxes is "home" to Print Peppermint. We are not environmentally conscious at all. We tell ys that we recyclr - LIE! We tell ya that we use soy ink - LIE. We se recycled paper pulp - LIE! Recycled plastic is used in our plastic cards - NO! Our presses are powered by wind - LOL! LIESSSSSSSSSSS. Print Peppermint owns ZERO equipment or materials as they are a non-physically existing organization that resells Asian printed products and more than double the price back by promises of made in the USA by US workers using fully recycled materials! BEWARE THE LIES AND BE NOT COMPLICIT IN AUSTIN TERRILL'S RAGE AGAINST THE USA Mission To create refreshingly creative lies about what we do, how we do it and where we do it! Ahhhh freshness!~ Founded 2003 -- Jaeson Santana I'm unsure of the validity of the statements in Jaeson's email, but this is what I received after having issues with the lack of customer support. I will say I've gotten several emails since from Austin, the owner, mentioning Jaeson was fired and offering a free order, but after an email like the one above, I've found that there's plenty of other companies to do business with. Yelp has claimed that there has been complaints about my review and whether or not it meets their TOS. I am modifying it to ensure that everyone understands that the statements in the above copied email were from the company, and I'm not making a statement of whether the claims on their web site are true or untrue. The point of my review is to give you a real example of what a paying customer received from the company's support department. A little more of the story... I initially ordered their sample pack, and I was happy with what I saw at first glance and I made an order. After a day or so into my order I started to notice issues with the card examples. Some of the cards were cut just slightly off and some of the printing looked blurry or off. Additionally, their format requirement was different than what my graphic designer usually would provide for the style of printing I wanted. My graphic designer wasn't entirely sure how the integrity of the graphic would hold up in the format required by the company. So I reached out with these concerns and asked if that was an issue, etc. After several messages, and no response to emails, I googled the company and found tons of warnings about doing business with this company. I reached out again at this point to say I noticed the reviews and was concerned now about the order. The reply I received is above. In the end my money was completely refunded and I never received any business cards from the company other than the sample pack. read more

I have used this store about 10 times and always thought it was a bit overpriced. I checked online to compare prices recently and was shocked at their mark-up. An overnight package from Chicago to Colorado cost $130+ from this store! It was substantially less from Fed-Ex, ups.com and the postal service. After seeing specifically how much they overcharge their customers I'm not ever going back. I'll print my label from home and drop them off. read more

Just a bad experience, fueled by lack of communication and unresponsive "technicians." They got me in deep enough to delay my project for a week, but not enough to take my money (thankfully). Do your research before wasting time dealing with these folks. Too bad this place is not for real. read more

Brought in a pre-paid box to ship. Guy behind the counter claimed box needed extra tape on it to keep it shut. Guy then charged me $1 for a piece of tape. Thanks, Guy. read more

Do NOT do business with this company. I attempted for 3 weeks to reach them via phone and email to finally be routed to what seemed like a call center. Can't speak for the quality of the product as I never even got an invoice finally after submitting my card design. Avoid. read more

I've been having my packages delivered here for safety the last few years. Always friendly and efficient service! Zorana is always so helpful! read more

Every time I come in here, the staff is so friendly. Doesn't matter if there are 10 people in line or no one in the store, they are all so welcoming. I had a major shipment the other day for work and the sweet woman behind the counter (I forget her name) went above and beyond to help me. I wish every store had such great customer service!! read more

I have been going to this UPS sore for appx 8 years. The staff is friendly, efficient, and knowledgeable. Miss them since I moved.

I sent a package with a slip paid for by the person I had to send it to. I reused the envelope and just wanted some tape to make sure it stayed closed. They charge two dollars just for one tiny strip of tape! I questioned the clerk about this. It's apparently at the discretion of the individual store rather than a company policy, because they say they "Don't make any money" off a package sent from their store with a pre-paid label-- so they bilk customers wherever they can. Considering the fact that the other person already paid UPS for the shipping label, and they're a franchise of UPS, this is utter nonsense. Especially for that quantity of tape, it's sickening. I've done a lot of business at this store in the past - I spend about 100/month at UPS - but I will not do so any longer. They have forfeited a lot more than the two dollars they just made off of me. There's another UPS store right near the Bryn Mawr red line at exactly the same distance from me as this one, so I will use that one instead. read more

No customer service whatsoever. No reply's to multiple emails, non working art file upload, just junk all around. Clean looking website had me fooled. These guys are not professional. read more

I teach theater at a high school and because our scripts are worth a lot of money I send them back to the company UPS. The two times that I have used the Andersonville UPS store the boxes have shown up at the company in New York with items missing. I have had to pay a fine and my department has no money so it was quite a strain. The third time I had to send stuff back I went to Kinkos and everything got back to the company in one piece. I would not suggest the UPS store in Andersonville at all. STAY AWAY! read more

Wow. The staff here feels they are doing you a favor by shipping your packages. It's amazing this dirty little shop makes it - and with their rude staff, and it's certainly impossible to believe it's successful. FedEx from here on! read more

The dude who works in the morning is named Kelly. He has lots and lots of information to give you on any conceivable way you might want to ship your package. This guy will give you the hook-up and tell you the best, most affordable way to ship something. He's incredibly friendly, avuncular and helpful. On the downside, shipping USPS is a little more expensive than going to the post office. On the upside, you don't have to go to the post office. The closest one is the Upstown Station US Post Office. I'd rather wear underwear made of cheese and have a life rat stuffed down my pants than go in there. The UPS Store charges more, but you make up the difference in your sanity. read more

Had an issue with a company saying they never received my return. Called the UPS store and two of the employees jumped on it giving me all the info down to time of delivery and the name of the person who signed for it. They also asked for the company fax # so they could send proof of delivery. Thanks to them an issue that has been going on for weeks was solved, should have called sooner! Thank you!!! read more

There are 2 areas of boxes on display, the area where the employee can plainly see you and an area slightly behind to the left of the counter. I actually got snapped at for not staying in sight from the guy behind the counter. What is up with that place? Don't put your stuff on display racks if people need to remain within your line of sight. The only thing there was boxes, did he think I was going to stuff one under my shirt? This UPS store also will not except UPS account numbers. I gave it 2 stars because this time he gave me handful of free styrofoam peanuts, made an effort to be polite after the curtness and didn't charge me for a strip of tape - I'm not joking, they charged me for a strip of box tape to close the top of the box one time I was there. They get an extra star too because they're in the hood. I really hate to complain and based on the reviews you can see it's 50/50 whether you'll have a bad or pleasant experience, I'm just saying strap-in when you get there, it's the only store in A-ville I don't enjoy walking into. read more

Have never been there in person, and now I never will: I just called & asked about sending something either UPS or USPS & was lied to: first was told they were about the same price, then would have to pay extra if I wanted the USPS box received within 3 days, and that the price would be $20 even if no delivery time was guaranteed. He even told me the packages are determined by both size & weight which I knew was wrong. Here's what is on the USPS website, & verified by my local post office: - cost is based on size only. USPS offers different size boxes, and "if it fits, it ships," at one standard rate, based on box size. - Priority boxes are received within 2-3 days anywhere in the U.S. - My package would cost approx. $11, whereas this UPS store quoted me $20 with no guaranteed delivery time. Maybe What he quoted me are his fees on top of the rates, but he went beyond & lied about how USPS works. You could not pay me to go there now - I will not deal with dishonest businesses. Heading to USPS now. read more

I have not written a yelp review before but felt compelled to do so because of the exceptional service I received from my neighborhood ups store. I recently registered for the my choice membership online. I needed to do so because I am mot always available when a package might come and I live in a locked building so leaving packages inside is not an option. I was a little apprehensive about sending stuff there with the parking and all but felt like it was my best option. I just want to say that the service they give me with picking up packages is second to none. Its always the same friendly guys who have my packages set aside waiting to hand them to me. I don't even give them my name anymore they know me . I am in and out in no time! Its fantastic! I appreciate this great service and hope the owner reads these reviews and should know that he has really REALLY good guys working for him. They are friendly, efficient and professional. read more

I had a portrait made as a Christmas gift for my grandmother with Print Peppermint. I made the order late but Austin was very helpful. I gave them a rough description but they gave me several options and really captured what I envisioned. The design came out beautifully and on time. read more

Still as solid as ever. The whole crew is friendly and helpful. They are a stickler for the rules (which seem to be the basis of a majority of the negative comments below) which to me is quite honorable. I've yet to have a bad experience that was their fault and have been going here weekly for roughly 3 years. read more

If you are looking to get lied to, these are your guys. Austin and his staff are totally incompetent. They took 2 months to produce a card, which failed quality control. After they tried to extort almost 2xs the quoted amount, which I refused to pay, they shut down production and just sent my money back. 2 1/2 months of wasted time without anything to show for it. BEWARE! read more

I just want to say that this is a great location. Staff have been stable for a while, so feel that they are part of my business family. I have had a post box for over 5 years and they have made my life and business easier. They always recognize me and are friendly and honest. I love having them in the neighborhood and available to help me. All staff have been friendly, helpful and great to work with. This is definitely a 5 star store. read more