If I could, I would give this location zero stars. I had a package rerouted here for delivery as I was to be out of town on the date of original delivery. I received a notice that the package was still at 917 Washington for pickup. When I went there, the man behind the desk took my ID and left to go in the back. When he returned, he proclaimed that he didn't have the package. He then continued on to tell me "the system sucks", "this wasn't his problem" and that he wasn't going to help me locate my package. I am utterly shocked at all the positive reviews this place has gotten. I am stunned this place has "regulars". I will never return to this location. The lack of effort and any semblance of customer service is absolutely appalling. read more

I have been using this UPS location for a few years now and I will go to no other, Lloyd who manages this space is outstanding in customer service and shipping items safely. he has an amazing staff who follows his lead in every aspect for a professional business. read more

I stopped in to get a document notarized and the lady working (Erika-I asked for her name since I was compelled to write a review) was really friendly, helpful and efficient. It was a great experience. I live closer to a different UPS store, but make an effort to go to this location (937 W Washington) since every time I have stopped in the people working there are noticeably nice and it is always a great experience. Whoever is hiring and training the team at this UPS store deserves recognition, the people there are very kind. I wish more businesses were like this. read more

My wife came in yesterday and when she got home she told me how pleasant Charles & Derrick at this store had been to her. Keep up the great work gentlemen. Cookies on us next week! read more

They charged me $10 to print a shipping label!!!!!!! WTF!!!!!!!

Fantastic customer service. Lloyd is a class act and always lends a helping hand. Great store!

I go to this Washington Blvd. location for any shipping needs. Lloyd is the manager there and he is my go-to guy for everything! They are personable, professional and QUICK (WITH A SMILE)! They don't have to be but they are and I really appreciate them helping me out when I'm in a crunch. They find me correct size boxes, they package it up for me, they give me shipping options and dates, and then they give me a total. Thanks Lloyd and staff! read more

This I the best store I've used, Dom was very helpful and polite great employee you guys have

I have been there on two occasions around 8am during the week and they are not open; today I was there at 8:03am and a few months ago it was about 8:30am. When I see a placard in the window that says "Open at 8am" and you are not open that is pretty bad. My suggestion here is to go to one of the other 50 UPS Stores in Chicago as they probably stand behind their hours and customers. read more

I am extremely pleased with their service. I forgot a bag and left it in a restaurant in Chicago about half a mile from the UPS store. The restaurant was not willing to ship the bag to me to Boston, MA. They said pick up only. I called the UPS store from Boston and explained the situation. The store manager Lloyd offered to go to the restaurant and pick up the bag. He did this and then, packed and shipped the bag to me. I believe they don't do this normally. Lloyd went out of the way to help a customer. For this I would give more than 5 stars, if I could. read more

The employees are friendly and efficient. You'll see familiar faces every time you go in. I have a personal box here since my building cannot accept packages. I love the service. For a minimal fee, they accept and store my packages. I pick it up when it's convenient for me. I've never had a problem or lost package. I highly recommend this store! read more

Lloyd and Brittany rule. I've been selling of a lot of my old business equipment on eBay while I upgrade. They have been fantastic. Shipping advice, rarely charging for packing, always really fast and friendly. This is the place. read more

Best UPS Store I've ever visited. Lloyd and Charles are always especially friendly, helpful, and make my shipping experiences (sometimes 3-4 times a week) pleasant. I live directly between 2 UPS stores and I will always go to this one. read more

This UPS store has a great crew - both helpful and resourceful! They have helped me unload almost $3k of items in my closet to the eBay community during my summer off! I have learned the ins and outs of shipping from how to package, what service for what and more important when! Thank you :) read more

The staff here is amazing! They take the time to help you with anything you need and are incredibly friendly. Lloyd the manager is stellar! Thanks for being awesome guys! read more

These guys are the best!! Friendly, fast and fabulous service, always! They never make me feel guilty about my online shopping addiction. Ha!! But seriously, Lloyd and Charlie are all about excellent customer service and I really appreciate it. Thanks guys!! read more

Why am I not surprised that you are being untruthful. This incident has been reported to the appropriate authorities. I invite you too save the camera footage for your audit. read more

I live down the street and there are many options for shipping but I come here all the time because the staff is really friendly and always helpful. They always try to make sure to get you out of there as fast as possible, especially if there is a long line. I ship for a small business and if they see me pull up in my car with multiple boxes, they run out and help me carry the boxes in. I appreciate them always going the extra mile for me! read more

UPS kicks Fed Ex's ass in so many ways! Never had a problem with deliveries and this drop off is very convenient. Plus, the guys that work here are friendly and helpful. Big UPs to UPS! read more

The older man who had assisted me was just amazing! I was double parked because there is never parking in Washington Blvd & was hoping for quick service. That is exactly what I received. It had seemed like he had worked for Ups for quite some time, his fingers were all over the keyboard and did not ask me to repeat myself when given my address or for the receivers address. I was in and out! Also because I rarely ship things out, I was going to buy tape to secure my package but the man offered instantly that he would tape it. He also suggested putting my package in one of there's (mine was in a Nike box, probably not the safest thing to do). Definitely good customer service. read more

clean, quick, professional, helpful, and friendly. easy way to ship anything anywhere. great place for all your mailing and shipping needs. read more

Very friendly and helpful! Happy to be doing my business mailing with the west Washington Blvd UPS store.

Great service at this location. The staff always goes above and beyond to make sure my shipping needs are handled.

I have lived in the West Loop since 2009 and I cannot sing enough praises about this UPS store and everyone who works there. Loyd, Charles (and every one of their employees) have exceptional customer service. The have always gone above and beyond to help me with literally every service they offer; from PO box services, packing, shipping, printing, sending out regular mail, to purchasing office supplies and a last minute greeting card. This location does and has it all. I'm moving to the University Village area and there are 2 UPS locations in my new neighborhood, but I will always return to my West Loop location no matter what. LOVE these guys! read more

Went into this UPS store to ship an expensive camera to Orlando and Jeremy was very helpful. He gave me the shipping price and helped me pack it so that it would get there safely without any problems. Overall, my experience was great. The other employees there were also nice as well. read more

Best and friendliest staff I have ever encountered at a UPS store. I go in every week and am always greeted by a smile and no problem! I always feel confident sending my companies products through them. You can leave knowing they will take care of it and they always do! read more

This location is the best! Everyone who works here is over the top helpful and pleasant! Always willing to do anything. As a small business owner, I am in UPS a lot. This location is my top location. read more

Elijah and Jeremy (I think?!) were both awesome. Was shipping a large item and they made it simple.

Amazing customer service! They always take care of my shipping needs and I ship A LOT!

Friendly, fast and efficient. I go to the nail salon next door and always get a wave from the workers inside this UPS. I came to ship a package and was shocked and how nice the staff, and in turn all the customers, are here. Holiday shopping season can be scary and I was pleased I found a neighborhood gem. They packaged and shipped everything for me. read more

I have been coming here for over a year. The place is always clean and quick. Charles is one of the employees there and he is just awesome. He is always in a great mood and it shows through his customer service. Every time I leave he has me smiling while walking out of the door. read more

Great service, products, and staff! My company has all of our products printed there, including specialty items like business cards, banners and signs. Everything looks great when we receive it and comes so fast. The staff is always very helpful, The manager Lloyd is the best and if his staff is ever unsure about something they check with him to ensure they do things correctly. Best prices around for printing and shipping, along with helpful staff make this the only place I go for these services! read more

Very professional and knowledgeable staff. we traveled in from Michigan and I needed a photo printed for a agency interview and they were patient with me and guided me thru the printing process. Mr. Lloyd was very helpful and worked with me as I was filled with much anxiety trying to find the picture and print. thank you for treating me great and the others that were with me. Your kindness and speedy assistance was greatly appreciated. read more

A week ago, on Monday, I arranged for this store to pick up an item for shipment the next day. Filled out the credit card forms, had everything arranged - with the manager, I will add... he said I would get an email with tracking information when the item was shipped. On Wednesday, I called, as I hadn't received this email. He said he wasn't able to get over to pick the item up. On Thursday, he promised he would get it. On Friday when I called (his day off) the other employee said they were "really busy" and that someone would go over there the next Monday. I explained that I needed the shipment done when I asked for it. A week late won't work, as the recipient won't be able to receive the shipment when they say they'll finally ship it!!!! Isn't UPS all about reliability? I would never trust this location to ship something again. The value of the shipment was $3000 - relieved now that these people are not going to handle my business - never ever ever! read more

I have had a mailbox here for over 2 years, and give the service a 5 star review! The staff, Lloyd and Brittany, are super friendly and helpful. They know my name and get the mail from my mailbox before I even get my key out. They are also great for shipping! read more

Words cannot even begin to explain how AMAZING this UPS store is! And its only because of Lloyd and Charles!!! THEY MAKE this place amazing with their exceptional customer service. EXCEPTIONAL. I will never go to another fed ex/ Kinko's again. read more

Consistently offers the best service. I have dealt with many shipping companies, but this UPS store offers the best shipping services at very reasonable prices. I have been a repeat customer for almost 5 years and regularly use this UPS store to ship high ticket items I purchased online from the Chicago area. Lloyd takes care of his customers and goes the extra mile to deliver superior service and the fastest and most reliable shipping. I will always remain a loyal customer. read more

Elijah was incredibly helpful. He even got me out of a pinch as I was about to send off a passport application without a critical piece that I had left in another envelope. Great service! read more

Had a great experience here when trying to ship a return! Lloyd was super helpful with the process and friendly as well, he made my experience at ups easy and quick! read more

Great service! I bring packages here all the time for my business as drop offs. They are always friendly to greet me, say hi and ask how my day is going! read more