1. The UPS Store

    1. The UPS Store

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    Chicago, IL

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    The UPS Store

    3.1 (83 reviews)
    Open 8:30 am - 6:30 pm
    Updated a few days ago

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    Review Highlights - The UPS Store

    The staff at this location are SO freaking helpful to me.

    Mentioned in 5 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (113 reviews)

    Lakeview

    I've been to this location a few times, usually to drop off a return which is pretty…read morestraightforward and just involves having an employee scan the item and give me a receipt. I did try to come here for a notary appointment. I made an appointment at 12pm during the week and showed up just to be told the notary wouldn't be in until 3pm....why even let me schedule an appointment then?? This was very frustrating as I had to hurry, pivot, and go somewhere else. I had limited time that day as I was trying to get this errand done over my work lunch break. Overall come here to drop off your returns. If you need something more complex, I'd call first so you don't have a frustrating experience like me.

    I came here for the first time to return an Amazon delivery and it was a very smooth & easy…read moreprocess! Truly appreciate that part of the experience. Plus they are very nice & helpful. The only thing, this has to do with the company/training, but to charge to use a bit of tape... like cmon. I had to tape up my box and the charge $3 for that. How terrible is the economy that you have to charge for simple things like tape. I almost went home and didn't return my package because of this, very disappointed in The UPS Store as a company and do not plan on coming back if they penny pinch like that. Hopefully, I don't need to use their services anytime soon. Next time, I'll bring tape and anything else I could potentially need! Definitely don't depend on them/large corporations. Thank you employers of UPS Store, appreciate you trying to make my experience better. Do better UPS. Personal Review: 4.1/10

    The UPS Store

    The UPS Store

    (59 reviews)

    Lincoln Park

    Historically have had good experiences but recently problematic. Tried to send photos to my son…read morevia UPS (for his birthday no less), which do not arrive, I look at the tracking report, it was tracked as received at the UPS store and then - nothing? I.e., shipping NEVER STARTED. How the heck does that happen? Drop by on the weekend, they say they'll file a "missing package report and get back to me". Called them during the week after no response - stated they "reviewed the security cameras" in the store and no sign of the package. But they'll refund my credit charge. Not worth it guys - time to find another shipper or another branch. Oh, and in Urbana the delivery person took a picture of another letter I shipped, on the floor with resolution so poor that you can't see the address. Hmm, maybe another shipper. The two stars are for the decent service before all this started.

    Tried to pay for a shipping label at their computer kiosk. After the system rejected all my cards,…read moreI tried using Paypal. When using Paypal, it appeared the payment went through, but it didn't give me my shipping label, and double-charged me instead. After asking the person working the desk about it, he said they could not handle payment issues in-store, and provided a corporate number for me to call. After getting home, I called the UPS corporate number, and was met with a completely useless automated message system that could not help me with the issue. I tried getting it to send me to a live agent TWICE, and both of them said they would need to redirect me to ANOTHER department to deal with payments, only to send me back to the exact same useless automated message system I started out with. Massive waste of time. I proceeded to ship through Fedex instead, and went through the process without issue in less than an hour. I will be disputing the transactions on Paypal.

    The UPS Store - shipping_centers - Updated September 2026

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