Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

This UPS location is my preferred store. Even though there's a UPS closer to my house, it's really…read moredifficult to get in and out with parking, etc. This location on Hartsel off Randall and Woodmen by Furry Friends is so convenient by offering a lot of parking. The staff is very nice and efficient.

Service: 5/5 Value: 5/5…read more I always have a pleasant experience whenever I need to return my Amazon items and, if you have ever needed to return multiple packages, you know how discombobulated and self-conscious you can feel. The staff has never made me feel like a hassle or problem. This time around, in addition to dropping off my Amazon returns, I needed color copies made for a project that I've been working on. The young lady who helped me was such a darling and so patient with me as I communicated the exact configurations I needed for my copies. I believe each colored copy was around $0.70-0.80 depending on the paper size - totalling my 5 copies to be around $4. I was a bit apprehensive about getting copies made but this painless experience has made me excited for any future copies/paper needs I might have. Thanks for always providing a positive experience, UPS.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

Sold an expensive china piece and had them pack and ship. It arrived in perfect condition. Highly…read morerecommend!

called to get some information because i got a scam email that included my real personal…read moreinformation and when i did my research it gave me this address. I looked up the phonenumber to see what it was and the OWNER or manager was completely rude. probably racist. spoke to me like I have trouble comprehending. wasn't helpful at all. Just terrible

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

BAD QUALITY PRINTING, BAD SERVICE. I needed my files vertical and had them designed to be that way,…read morein big files. Brought needed stuff, usb-and paper. It doesn't show you a printing preview before just printing here, zero options to do so-just instantly you click print and it prints instead of shows you what it's gonna look like. Print came out the wrong way and then I kept trying to figure it out on my own. Said the prints were unusable and I would like the prints thrown out. Was told I would still be charged for them. Beyond pissed by the service, 14$ for unusable prints, horrible.

It says online they do passport photos. On the ups website, they are listed. They don't do passport…read morephotos. I had to spend $$ to take a Lyft here and now I'm stranded in a parking lot. This is by far the WORST ups store ever, seriously go to any other one. I've been here 2 times and both times left frustrated.