1. The UPS Store

    1. The UPS Store

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    Wauconda, IL

    The UPS Store

    4.0 (4 reviews)
    Closed 10:00 am - 3:00 pm
    Updated 1 month ago

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    6 months ago

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    20 days ago

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    Fidelitone

    Fidelitone

    1.4
    (67 reviews)

    These guys are terrible. I ordered a couch from West Elm and waited 1.5 months for it since the…read morecolor and fabric are not stock and had to be made to order. Finally I hear from Fidelitone via email regarding scheduling a delivery. They make no reference to West Elm, use vague product descriptions for the items in my order and so I initially thought it was a scam. This further delayed my even being able to schedule my order. I schedule my order for the first day they have available as I'm tired of waiting. Two days later, they give me a time window which just so happens to be the only two hours of the day my partner and I both won't be home. Instead of 12:30-2:30, I request they arrive at 2:45 or after so my partner will be home. They say "do you want us to just leave the items on the porch? We can request a different time, but no guarantees, what about rescheduling to next week?" So I say it's okay if it can't be accommodated, they can also just leave it on the porch, but I'd appreciate them requesting a different time. They respond and say again and I quote "we can request it but no guarantees." So I respond confused asking if they can request it or not? Then someone else replies and says not only can they not request a different time because it's "too late," (I requested a different time the moment they provided a time window) and they can't leave the items on the porch. I responded again in frustration and have not heard back. Garbage customer service and conflicting answers and poor communication all around. I'll never order something that requires I use this logistics company for delivery ever again

    If only I could leave a zero star review…read more I purchased expensive furniture from a company and had no choice but to use their delivery partner, which is Fidelitone. When my furniture was ready, I received an email to schedule my delivery. Hilariously, I was only able to choose one day. I went through the entire calendar year to see if it was a fluke but no, just that one day. So I moved all of my meetings and used a day of PTO to receive my delivery. The evening before my delivery, I get a text letting me know my delivery window is 5-9 pm. Insane. I have never in my life had a delivery window so late. I also unfortunately had a super important event that night. Remember, I had no choice but to choose this date. So I call the number given to see if there's any way to get an earlier delivery window. Over 6 calls by me and 2 by my husband over the next day and a half. I keep getting the runaround. I'll get told I'm being transferred to a manager only for the person I to whom I'm transfered is not a manager and takes down my number for a call back that I never receive. Finally, after this happening numerous times, I finally get transferred to a customer escalation manager. Please understand that I am being kind and not raising my voice or anything during this whole time. I make sure to let them know that I'm frustrated with the company as a whole, not with the individual customer service representatives. The last person I talked to informs me that I can reschedule, but I have to pull my delivery from the schedule to be able to see what my options are. She estimates that it'll be a few weeks out before I can even schedule a new delivery. And that I cannot ask for a particular time window. At this point it's also too late for them to actually request a change even though I had been calling since the moment I got the text message with my insane delivery window. I should also note that this last representative also informed me that the warehouse that had my furniture has no phone number and the only way they can contact them is via email. I don't know what kind of company this is, but that is absolutely insane logistics. All of this could have been prevented if their scheduling service was at least somewhat competent, if their customer service Representatives had any training, and if you could choose a preferred window. Awful company. In the future I will be asking companies who they use for their third-party delivery service and I absolutely will not be purchasing anything that uses fidelitone.

    Gleason Plumbing, Heating and Air

    Gleason Plumbing, Heating and Air

    2.9
    (19 reviews)

    I had a very unsatisfactory experience. 1-The app that tells you when the service person is coming…read morehas a non-functional link. I have reiterated this numerous times for over a year. Nothing gets fixed. 2-When the guys came to do the installation of a new AC unit, they asked which one. They had no idea because they could not get into the system to read them. 3-They brought the wrong coolant to put in the unit. Again, they could not get into the system and therefore, were unprepared. None of this is the fault of the workers. 3-When the put in the new thermostat, they left a gaping open area that left drywall exposed. They did not even bother to show anyone. 4-They left no receipt or owner's manual. I had to call to get them. 5-The new owner does not return phone calls or answer emails unless you try 3 times. Then, it appears he barely reads the letter or makes any effort to speak to me about the issue. I first asked for a general manager and there is none. I was a satisfied customer for well over 20 years and I will be finding another company. Mr. Jeremy Lewis does not really care if he retains business.

    I had a Gleason truck cut in front of me in a parking lot that I almost hit. It was the 5400 Block…read moreof Elm Street (Rt 120) on 12/16/25 at about 10am or so. I did use my horn. The passenger in the Gleason truck stuck his arm out the window and raised it high as he yelled "F**k You", while using the middle finger. I am a senior citizen and I had my wife in the car. We were appauld at the language this technician used while in the company truck and on duty. I did have contact with Gleason. A plumbing forman reached out. They did appologize and said they would handle the issue. I am glad it wasn't my company, because in my day the employee would have been immediately terminated.

    R E Brune Luthier

    R E Brune Luthier

    5.0
    (2 reviews)

    Buying Jon a professional level guitar!…read more What an amazing experience. In this day of mass manufactured instruments, it is a rare and wonderful site to see someone who actually hand crafts guitars. Mr Brune has been doing this for many years - he proudly displays the first guitar he made as a teenager out of his parents dining room table... The space is really interesting - you walk into a hallway where he has his office. Off to the left is the display room. He has four or five display cases, each one with guitars of a different price range. He carries not only ones made by his hand, but those of other Luthiers from around the world. Each guitar he carries he knows the story and history. While my son was trying various guitars, he gave us a tour of his work shop. We walked through a door into the back and entered a tight space where he had guitars stacked up for repair and a few machines. This in and of itself was impressive. We said it was a cool workshop and he laughed and said this was not his workshop. We went through another door into an enormous space filled with lots of different types of wood and equipment. There were guitars in various stages of being built or repair. His son, a violin maker, shared the shop for some of his work. This was an incredible experience for anyone who has an interest in music.

    He is a fantastic luthier and has incredible knowledge on acoustic guitars. He had fitted strings…read morefor my flamenco guitar. He recommended a mix of strings which made the guitar sound with clarity and depth.He also constructs his own guitars ranging from classical to flamenco. I have seen other types of guitars.He can also do work on your guitar if it has problems. Most classical/flamenco guitars have been manufactured in China or Japan. Even the spanish guitar companies like Cordoba famous with the gypsy kings and Manuel Rodrigues Spanish guitars outsourced their manufacturing to places like China. Yamaha flamenco guitars have their manufacturing base out in japan. There are luthiers (guitar craftsmen) that make real handmade guitars that sound so much better. RE Brune is one of those craftsman that can give you a real handmade guitar and not those guitar center chinese made ones. If you are a serious musician, consider RE Brune as a luthier for your new guitar.

    Green World Copier & Supplies

    Green World Copier & Supplies

    2.8
    (9 reviews)

    've been around the block a few times--military, government, plenty of purchases over the…read moreyears--and I can honestly say this was one of the best buying experiences I've ever had. Period. From the very first message, Erick stood out. I had a lot of questions (probably more than most customers), and not once did he hesitate. Every answer was detailed, honest, and fast. No pressure, no sales gimmicks--just straight-up professionalism and a guy who clearly knows his equipment inside and out. I ended up purchasing an HP Color LaserJet Enterprise M553dn with under 7,000 prints, along with OEM black toner. Now let's talk about the part that really matters--delivery day. When that printer arrived, I half expected "good condition" like you usually get online... you know, a few surprises, maybe a scuff here or there. Nope. Not even close. This thing showed up in beautiful condition. Clean, tight, and clearly well cared for. It honestly looked like it had been treated better than some people treat their cars. Setup was effortless--plugged it in, fired it up, and it just worked. No drama, no headaches, no "what did I just get myself into?" moment. And the toner? Exactly what I needed, exactly as described. Erick made sure I was set up right from day one, which tells you everything about how he does business--he's not just trying to make a sale, he's making sure you win on the back end too. Here's the part that really sticks with me: trust. Buying something like this online requires it, and Erick delivers it in a way that's rare these days. What he says is what you get--and maybe even better. If I had to sum it up: Communication: Top tier Honesty: Rock solid Product quality: Outstanding Overall experience: About as close to perfect as it gets I don't hand out reviews like this lightly, but Erick didn't just meet expectations--he crushed them. If you're even thinking about buying from him, stop thinking and do it. You won't regret it. Erick didn't just earn my business--he earned my trust, my recommendation. Mickey

    A tech came out a few months back, while he was here, he replaced a toner waste cartridge. Upon…read moretrying to replace that cartridge we found out it was jammed. We called to have someone come out to rectify the issue. Eric was very rude, and basically denied their technician replaced the cartridge simply because it wasn't bought from them. The technician jammed the toner cartridge in and now they refuse to come out and fix the issue they created unless we pay them for a service call. Do not do business with these people. They will damage your property and then charge you to come back out to fix it.!!!!!! Steer clear of them.

    The UPS Store - shipping_centers - Updated July 2026

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