Excellent Customer Service! I have been coming to this location for over 10 years and they have never failed to provide Excellent Customer Service. All employees including the Owner/Manager always greet you and make sure you feel welcomed. The owner is always there and always helping customers, this guy is great! They do everything from packing/boxing services to shipping, shredding, printing, fax, passport photos, personal and business mailboxes, and notary services. UPS is a bit pricey but worth it when you come to this location. read more

The UPS Store - UPS Store Front - Shipping Centers Near Me - Commerce, California

The best UPS staff ever. They even stood 10 min past their closing time so that I could finish my returns. Great customer service!

Good service. Came at 10 am for Amazon returns. Accidentally navigated ALL THE WAY HERE and passed like 3 more stores on the way. Anyway, the place was pretty crowded and only one employee. He handled it well and kept things moving but I regretted not going to my usual quiet place which is just an access point. People were making copies and doing quick things which also helped get me out quicker than expected. Would likely recommend other locations unless you specifically want to stop at Lees sandwiches which I've heard is yum. Otherwise the parking is also kinda quirky. read more

They never ever answer they're phone don't bother fake front of a "business" go anywhere else

CJ & John & All the ups trucks outside allowed me in after 7pm to drop off my package. I was just out of work and I work late. They were so kind and polite. They all teamed up, greeted me and allowed me in. Wow! They made it possible! Cj took my box, the outside Ups driver told me make sure you remove that sticker-! They all asked if I needed a receipt, very attentive and professional. CJ provided my receipt and covered the extra lingering label to avoid confusion during . shipment. Five stars to ALL of them You are AMAZING SHOUT OUT TO ALL YOUR STORE TEAM AND THE DRIVERS WHO WERE OUT SIDE AND THE ONE THAT STOOD OUTSIDE WAITING FOR MY SMALL AT&T Assurion cellphone box damaged phone return! FIVE STARS TO YOU ALLLL read more

The staff at this location is always friendly and welcoming. Today I had a handful of returns but unfortunately I my qr codes were a bit scrambled so I was taking forever to get things organized for the clerk. Eduardo was very kind and patient and made the process a lot easier than I thought it would be. Great team work among the two at the counter also. read more

Absolutely amazing service. I could not have asked for any better service from any other Shipping Company then this store delivered. Personal service for a very unusual request. They went above and beyond and managed to do things that I was only hoping they could do. They saved me a lot of money. I would use their services again in an instant. Very professional, great service, good communication, great packing and an excellent shipment. Thanks read more

Employees went out of their way to help me bring in a heavy package. Super kind people. Thanks! read more

Service was great . Dropped off a return box and Jason scanned it in and gave me a receipt . I needed some extra tape for my box and he happily helped me . Would recommend this location . read more

The UPS store is a useful option to ship packages from different size and volume of packages do you want to ship they can handle it. They also sell supplies for you shipping that's come in handy. The staff are very friendly and also knowledgeable what you need to sent your packages to to the right direction. read more

Great CS. Always very helpful. I have been shipping with them for over 10 years. This location. Is great.

Cesar gave me excellent service!! I was having issues with my Amazon return label not working and he was super patient and helpful until I got it working. Would definitely come again and recommend. read more

I have visited this site many time due to its convenience and proximity to my home at the time Pre-COVID-19. I now live out of state, yet my parents still live in the area. I just got a call today from my mom and she mentioned that she, like my self in the past had a great experience. My mom needed to return and item. She walked in and was informed that that package needed to be taken to FedEx. Yet, the lady working there was very pleasant, very nice and professional. The employee noticed my mom needed a bit of extra assistance and helped my mommy out by adding the return label inside a plastic label bag and stick the label on the package. I mean talk about bringing a tear to someone's eyes due to the humanitarianism this employee showed my mother today. When she could have just turn my mother who is a senior away. To add a cherry on top of this the employee was kind enough of give directions to my mom so she could return the item. Wow. I noticed, that I had not reviewed this business before so I figured today was the perfect time to do so. A great thing about this location is that it sits in a little corner plaza shaped like an L, has 3 entrances/exits and has ample parking. There is always more parking spots readily available the further you are from the UPS store just in case it's a little congested near the Starbucks entrance and Drive-Thru. read more

I had to return/ship back a HD receiver box to Direct TV. Brought my account # for Direct TV but Ewardo G was fast quick and professional. Edwado G check and verified my return to Direct TV and took possession of the receiver with no problems. I didn't even have to box it. Edward G was knowledgeable about dealing with returns receivers from Direct TV. He made my day and made it easy for me. Thats what I call 5 star customers service read more

I never come to the UPS store but this one time that I did, it was enough for me to give the place 5 stars. I came in because I was looking for an envelope. A regular letter envelope and I needed it fast. I tried 3 places around there. Couldn't seem to find any without driving further. The man at the ups store didn't have any either. He was kind enough to give me an envelope that is typically used for a packet of documents or even a small gift. That was really nice of him. Maybe he noticed that I was in a hurry or something. Not sure. Anyway, thank you to that employee. I appreciate you. If you want friendly service and need to send something out... visit the commerce ups store read more

1 star rating staff is rude, when a package is customer box the world stops and they all of a sudden forget how to help and expect you to buy a box. Fortunately, I had a box in my car i advised the employees that I had a box I removed the label from bag and the employee with the Afro freaked out read more

UPS where do you find your employees? This kid has to be the most sensitive and obnoxious "employee" I've met. He threw a fit because I told him to check his voicemail, and then he proceeded to cuss me out. This guy isn't suitable to be running the front of a business, and Honestly I would be disgusted to have an employee like this. P.S. It must be nice destroying someone's reputation when you got nothing to lose. read more

The UPS Store - Shipping Centers Near Me - Commerce, California

Needed some papers faxed asap they where very helpful and a lot cheaper than other places "staples"

this place was empty for a reason. Notary couldn't even talk to me had to speak to the cashier about my papers being filled out. I clearly went there to know how to fill out my paper literally all they wanted to do was give me a signature when I needed help. NOT COMING BACK. Two stars for people up in front being fairly polite. read more

Very Friendly Customer Service. I can rely on this store for Fingerprinting, Printing, Computer Usage and Mailing options. Thank you John and Richard for being Business Proffessionals and assisting greatly in the Legal Field read more

The UPS Store - Shipping Centers Near Me - Commerce, California

This is place great, friendly staff and very helpful. Shoutout to CJ for helping recover a box that I did not want to send out. He took his time to find it and had it ready for me when I got there. Saved the day for me. Thanks again. read more

The staff was super helpful and friendly, brought in a package that wasn't fully packaged, they took the extra steps to secure the box without hesitation. read more

I had been driving around looking for a printing center . Luckily this ups store offers printing services . It was quick , easy and very inexpensive . And I must add, they execute great customer service; kind and friendly staff . read more

Dave and CJ are always ready to help! They are courteous and professional as the name UPS should be. This store is my go to when I need to take care of my customers if they order after truck pick up. Thanks guys! You both rock! read more

I used Store#5391 to ship a fragile crystal figurine I purchased at a nearby auction. They were great! Very responsive, very courteous, fairly priced and they did an excellent job of packing and shipping. I highly recommend if you need shipping services in their area, to check them out!! read more

They do live scans here. Very quick and kind staff. You can also print the forms there if needed. I was in and out within 15 minutes.

I would like to thank everyone at the UPS store for there wonderful customer service. It was a great pleasure doing business with you all. Thank you once again! La Rusticana read more

I like coming to this UPS store. They are really friendly. Not only have they been really friendly, but they are also really helpful. When it comes down to shipping and notary service, this is my go to place. read more

The employees were really rude didn't want to help out and said that my shipping label was not clear when it was. No wonder they have really bad ratings there! read more

I needed someone to mail an item i bought from an auction house. They were recommended to me. They did a great job of informing me of all charges and when the item would be shipped. No hidden charges added on at the last minute.[that has happened to me before]. I highly recommend them. read more

No wonder this location has such a low rating. Store is supposed to open at 8:30. At 8:45, still closed. People have things to do. Can't wait on you to open late. Cmon!! read more

Hassle free. Hardly any lines. Best location near by. We used to go to a UPS location that was closer to home but they were shady. I didn't trust them. They wouldn't want to scan your packages. I had to literally ask for them to do it. So now coming here it's easy and I trust it. And while you're here you can get a coffee from Starbucks or Lee's sandwiches which is next door. read more

David at the UPS store was great, I was in a rush and he got me in and out fast. My packages made it safely and fast to their destination :)

I had 2 large-ish amazon returns that were ramping up to be fairly frustrating to deal with on my own, and after having some issues with their automated shipping center and my hard drive, the employees gave me tons of extra help and information, was super friendly and informative. This was a great experience for me! read more

Neeeded to make a few copies from a pdf file in my email, get them notarized, and sent out! Looked in yelp for a notary called and confirmed made sure notary was available, he was in till 3pm on a Saturday. I headed over and I got everything done and out of the place in about 20 mins. Everyone at the store a younger guy and older man(the notary) were really nice and helpful. They asked how I heard about them and I told them the truth. Yelp! I told them how I had another ups store closer to my home but the reviews were awful so decided to stop by here and it went well. In the future if I need to mail out anything or a notary I'll be sure to stop by again! Thanks guys! read more

ATTENTION: Joe P.---I am sooo glad you clarified this on your post because I'm going back to work on Monday, Oct. 15th, and I was going to call corporate to complain about this UPS Store... I guess since it's all posted now on this individual named Frank, you're aware of, I had an encounter on October 5th, 2018, the day I went on vacation, and I am going admit that I did called him out of his name because the way his attitude just was with me, rejected my package and everything, I had to drop it off at another location to make sure we ship out. Another co-worker who went to drop off earlier that day, and came back telling me that she is not going there anymore because of Frank and the other guy made her feel so uncomfortable with the poor customer service they provided. We've been dropping off at this location for like at least 4 years and since we are always in a hurry, we didn't take the time to report Frank. But let me tell you, that I personally am fed up with his service!!! The guy next to Frank is also following his footsteps and being rude. I remember he first started working there and he was nice, but Frank must have some bad vibes that he is just being contagious to the other employees. I ask you to please do something about Frank. HE IS RUDE!!! He called me names aswell and he just got ugly. I am sooo disgusted with him as a person. read more

Came in, nobody was there, guy walks out from back 2 minutes later just kind of lingers in hallway (mini hallway behind the front desk) doesnt say hi, i start conversation i wanna drop off my packages, he doesnt look up "just leave them there" me "can i get a receipt" employee with back now turned to me walking away "systems down" that was it. WTF?? i took my packages and left. read more

So I went in to have a package that wasn't mine be delivered and Frank started saying how it was disrespectful for me to just stand there and watch him close the box and I explained to him that I was delivering the box for someone else and i wanted to make sure it got packaged. Plus I always do this when i go to other UPS stores and I didn't have to explain myself to anyone to begin with ! But then he goes on and says " IT DOESNT MATTER IF YOU STAND THERE AND WATCH ME CLOSE IT UP BECAUSE AS SOON AS YOU LEAVE I CAN RE OPEN IT AGAIN IF I WANT TOO" like who says things like that and what kind of security did that give me ?none and he said if i didn't like it to take my business else where like EXCUSE ME FRANK I don't know why he took me standing there personal but that shouldn't matter at all if a client is wanting to make sure the employee gets the job done you watch and make sure it's done but he got so upset and angry and started raising his tone seriously don't understand how he got away with speaking to clients like that. Like what's the point of saying that are you saying you opened other clients boxes after they've stepped out the door ? And how does he have a job here honestly no professionalism, no patience and no CUSTOMER SERVICE . Like if I would have known I was going to get the treatment I got I would have definitely gone some where else but why should I ? when this place is closer to me and I shouldn't need to drive further to another store just BECAUSE SOMEONE LACKS ON THEIR CUSTOMER SERVICE and I'm shocked to see how he's still working there regarding how he still has bad reviews on here if nothing is done I will reach out to corporate because the service I got was unbelievable and disrespectful. Like if you don't like your job just quit no one is forcing you to stay and work at a place you don't like. I just don't understand how he gives others bad attitude and how this is allowed I would have expected ups to hire more qualified employees I've been to other ups stores before and have gotten beyond wonderful service but here never again WORSE CUSTOMER EXPERIENCE EVER. I'm not one to rant away about someone's job being on the line but this was on another level like if you're having a really bad day don't take it out on clients. leave work with Work and your home personal problems separated and don't bring them to work. I would say if I was someone else I would have definitely spoken back and raised my tone and argued with him and make a scene but i didn't because it wasn't worth it and I know better and I know I should take my business else where ! I will let my friends around the area who also use ups about him and to be careful because he is someone to watch out for !! read more

Called to get more info about their Live Scan finger print service. "Frank" answered my call. Immediately spoke as if he couldn't be bothered with my questions. He was short with responses, annoyed with his tone. I was asking simple questions about appointment and cost. I was patient with his attitude and even suggested that he should have this information readily available. He couldn't handle it and let out a loud out drawn laugh and then asked "Are you done?" I told him I had one more question and he ignored me then hung up. I called back, he answered, I asked for his full name, he refused and so I requested the manager. The manager at first was curt but I patiently explained how "Frank" behaved and he seemed to get my drift. Maybe Frank shouldn't answer customer calls since he lacks maturity and professionalism. His passive aggressive attitude runs deep and is interfering with his ability to be useful at his JOB. read more

This ups is the most convenient location for me however everytime I come in the worker (who's always the same one) is in a bad mood, lighten up dude you may not have ruined my day but with that attitude you may ruin somebody's else. And also "con el nopal en la frente" yet he completely ignored my dad when he asked a question in Spanish, get some rest dude, do some exercise let me remind you that this is your job but if you hate your life or whatever is the reason why you're always unhappy at least cover it up you're working customer service for god sakes read more