This place makes puts the US PO to shame. As soon as I walked in s gentlemen poped out of the back, grabbed my package and checked it thru in less than 3 min. Compared to the US PO where the first thing a clem does is run to hide in the back when you enter. read more

I wanted to say I'm very unhappy with this UPS location. They FIRED Mya. Mya was the most incredible HARD WORKING employee there. Every morning, I would come in no matter if she is having a rough day (Which you would never notice) she is ENERGETIC, HAPPY, AND SELF MOTIVATED and always ready to assist us customers!!!! Very unfortunate they had to fire a new mom that is trying her best. She recently just had a baby last December. I will not be back at this location EVER again she made the team EXCELLENT. I'll walk in the store and I'm automatically greeted and acknowledge by her. Customer service TOP TIER, ATTITUDE AMAZING, VERY PROFESSIONALISM. You guys lost my business. Great Job Mya :) read more

Staff were incredibly helpful and kind. I simply was passing through the neighborhood and needed to find a UPS store in the area. Excellent location; - Truly a beautiful high end neighorhood. I was really amazed at how positive and upbeat the employees were. They offer a number of services, I was just stopping in to drop off a package. Fair prices; This seems like a more higher end UPS Store they had more services and options available to customers. Looks like they had some pretty nice printing services available. read more

Aaron was exceptionally helpful. I had over 50 packages to carry in and ship. Without hesitation he helped me load the cart, twice and bring the packages inside. Very polite and professional. The entire staff was polite and helpful!! read more

Extremely helpful and amazing staff. Stayed a few minutes after close to help me return some Amazon packages. 10/10 recommend this location.

The staff here are awesome. They are always willing to help and go the extra mile every time. I have been dropping packages here for several years and it's always a positive experience. Highly recommend. read more

Aaron - Design and Print Service Specialist - provided exceptional service. My project had to be printed and bound in a very specific way for business purposes and it was urgent. Aaron maintained his composure and was able to problem solve on the fly. He was professional and we met my deadline. I am grateful for this location and the wonderful staff. Joe also always greets with a friendly and professional demeanor. These guys are so helpful! read more

I have been bringing packages here for years and the staff is amazing. Friendly and professional every time. I don't like taking packages anywhere else. I also have had copies made and sent faxes. read more

Joe is always so welcoming and helpful!! Truly makes a fantastic customer experience!! He goes out of his way to ensure you feel he is happy to help you even if it's minutes before closing. Thank you Joe!! read more

We have been going to this store for a few years now. Always, we have had good/great service. Twice we've had to have documents notarized. They are very competent, helpful, informative and we couldn't be happier with their services. We take our returns for Amazon there, too. Regarding our most recent trip there, we must thank J. Maxwell Mayo for his excellent service. He really knows his stuff! read more

I went to drop off an Amazon return, the staff was very helpful and friendly. When I first came in I realized I didn't have my phone with the email on it and I had to run back out to my car and come back in. The guys popped right back to the desk to help me when I came back in. The box I had put it in was a little too big. I told them I had added some stuffing but I wasn't really sure what else to do since I didn't have the box it was originally mailed in any longer. One of the gentleman said it would be no problem to break the box down a little further so it would fit the item perfectly. I was having a pretty rough day and this UPS store really did a phenomenal job! They were just lovely compassionate humans, efficient and took great care of what I needed their help with. I would go out of my way to use this location again in the future. I thought the gentleman were very helpful and professional. read more

The last couple of months, I've been by the store several times. I'm not the best at tech at all. I also had a stroke 6 months ago, so it's very tough for me to express/share what I'm looking for and needing. Neil works at the Cornelius NC store and is awesome. I'm sure he thinks.....oh lord, here he comes......he always does it with a smile and it's great to have someone like Neil being a support/direction for me. HE's a KEEPER!!!! Brian Mc read more

I was having a hard time with a specific amazon return that only gave me an option for a pick up from my home address. Not only did they help me cancel the return and get to a live person on amazon chat but they helped me get the proper label and return code replaced on my package. Honestly, I know they could have just told me to go home and look for the drop off option but they were patient and courteous to walk me through each step and I was able to walk away with what I needed when Amazon was making things hard (most likely the seller within Amazon). Thank you Thank you Thank you again! I want to come back to do all my shipping with your team. read more

I went to drop off a Amazon return. The gentleman working had an attitude like I was interrupting him. "Professional" but not friendly or welcoming. I like to do business with upbeat people. I asked about opening a mailbox. They were SIGNIFICANTLY more expensive than other stores in the area. I'll use my service in Mooresville even though it's a longer drive. read more

Very kind people and always trying to see who has what in line to make the processes move faster.

Fast and friendly service. Always helpful and kind. They are there to help and guide you on all packaging.

Love this place! They are all so professional and friendly! Today it was Race who helped me. They are patient and so knowledgeable to meet my needs exactly! read more

This place is excellent. for shipping, copy services, document shredding and amazon return drop offs. all employees are always kind and thoughtful. been using them for 15 yrs. read more

I always have a great experience here. The staff is super helpful and friendly. Never have a problem with shipping and prints come out great. read more

Anna and Shawn were wonderful help today. I needed to send a box to my family on Guam for Christmas. I was on my way to the post office to send it. Anna and Shawn worked out the best way to send the package. The cost was less than I anticipated! plus it will get there much faster than I thought. They also made suggestions for an even better way to ship in the future. I will remember to stop at this UPS in the future! read more

A great local resource. Staff is friendly, helpful but not pushy (no upsell) and efficient.

We have been members for years. Always good times and vibes there. Also, they play great music. Lol

I used to love the convenience of this mailing option as well as the friendly staff. I'm not sure if there's new ownership or what... but boy it's not the same anymore. My last three trips in have been met with staff apathy and total rudeness. Good luck if you have to interact with Jan. She clearly does not enjoy her job and makes you feel like your bothering her with your visit. read more

Fantastic work and a first class staff! Needed an advanced printing job done and the team at the UPS store worked with me to find the best option. They were patient and knowledgeable, making sure they understood what I was looking for, showing me several options, and producing the work quickly and perfectly. read more

I have been to this store several times and had great service but today I went in to get something packaged and shipped. The lady behind the counter quoted me $40 dollars to pack and ship and told me it would cost more to ship usps than use ups for $22 dollars and was very rude. So I told her to pack it and I would take it to post office. Then she told me I would have to come back and get it because she had to pack it between customers their were no customers in the building when I was there. So I came back to get it and took it to post office and shipped it it cost $13 to ship so this lady lied to me so I would spend more money at the ups store to ship it. This lady must hate her job and by doing so they lost a customer. read more

So helpful. Had a problem with faxing some important papers and David and other employees went out of their way to help me. So nice! Great location. Easy parking. read more

I frequent this location a lot, as it is a convenient place for me to drop off prepaid UPS packages. With that said, I don't think I would ever use them for any other services ever again. I recently paid them to package an item which I sold online. The item arrived damaged and upon filing a claim, UPS denied the claim, stating that the damage was due to the UPS Store's poor, inadequate packing job. This was the same sentiment expressed by the buyer as well. Upon discussing this with the UPS Store's employees and franchise owner, they told me that I was totally out of luck. They refused to help, as I paid for the shipping fees on my UPS account, as opposed to theirs. I had all of the proper declared values and insurances, so it shouldn't matter at all. It was just an excuse. Essentially, I'm now out a few hundred dollars with no recourse. I trusted this UPS Store franchise to safely package my items, but I shouldn't have. I suggest that you don't trust them either. They don't stand behind the work that they do. read more

I went into this store to ship out a large package and received no assistance, no tape, and was treated with extreme prejudice and the tall older lady behind the counter was anything but pleasant, nice or helpful. I packed up my large package and went to the The UPS store on Sam Furr Rd where I was welcomed at the door with an abundance of assistance and tape. Moral of story.... skip Cornelius UPS and head to Huntersville UPS where your business is welcomed. read more

Mostly I have excellent service from this vendor. We send them stuff all of the time and they just charge it to our credit card and either mail the receipts to us or have it ready when we pick up. For us they are a fine business partner. read more

I had a very unique shipping requirement and Joe, the owner of Lake Norman Freight/UPS Store #2193 went above and beyond their normal scope of service to help me. I live in Austin, TX and I found an outstanding deal on Craigslist from a seller in Cornelius, NC on an item I'd been looking for all over the country. The item was heavy (80lbs) and the seller was moving and did not have time to arrange any shipment for me. So, from Austin, I searched for "shipping, Cornelius, NC" and Joe's store came up. I called them and Joe answered. I described my situation to him and he told me they could pick up the item from the seller, crate it and ship it to me. He quoted me a price right there on the phone. Also, he was able to take my payment via PayPal, so that made it even easier for me. So far, this was all in the scope of their service, but it was all handled so personally and professionally. My remaining problem was how to get cash to the seller who was not set up for PayPal and have time to figure out how to accept wired funds. They needed cash at the time of pickup. So I asked Joe if he would let me pay him what I owed the seller and he could get the cash to her in person. He very graciously worked with me and consented to do it. This was not in his normal scope of service and I suspect he doesn't want it to be a regular request, but I mention it as an example of the personalized service I received from this locally owned business. Five Stars to Joe and UPS Store 2193/Lake Norman Freight Center in Cornelius, NC! Thanks so much! read more

I have been in the location a few times for various business needs. Though the store does provide many unique and helpful services, when I asked for a brochure I was told that they do not have a list of their services or how much it will cost you. This means you need to ask how much for each service. Each time that I have gone to the shop there are rarely any other people there and the workers seem surprised to see a customer. It's almost like they glance up, see you, look around to see if anyone else is going to help you, notice that no one is, so they leave what they are working on, saunter over and ask if they can help. Most often the staff members are fairly pleasant, but not eager nor bursting with enthusiasm to collaborate with you on whatever your project is. They'll probably be able to help you accomplish what you need to do and they do produce good work. read more

The customer service we received from your employee, Collin, was unfathomable. He started with telling us immediately that they could not print a label addressed to our home address for someone to mail something back to us, and refused to explain why. Let me mention that he never smiled or apologized for anything that he did wrong during this entire interaction. When I told him that I needed to leave with an empty, prepaid envelope and that I didn't have what went inside of it with me, he became condescending and basically called my mother and I stupid for not bringing our stuff. We nicely explained that we needed to empty envelope to bring with us into Charlotte for my visa appointment (I am a college student who is studying abroad next semester and they have to mail my visa application items to the Italian General Consulate in Philadelphia). He repeatedly told us that this is not possible and that he has been "burned" too many times (like what does that even mean??), and ended with "for the 5th time, I can't do that." That is when we left due to the rude way in which we were talked to. No one should never talk to someone in that way, much less a customer. He clearly didn't understand what we were asking and didn't feel like giving us the time of day to figure it out. We then went to a different UPS in a different town, and walked out with the correct items within 10 minutes. Collin was UNBELIEVABLY rude to us, customers who have used this store for years, and ruined our entire perspective on this store. We will not ever be going to this store again and will steer all of our friends away from it as well. As someone who is most likely half his age and who has worked with the public for only about 5 years, I know that customers should always be treated with respect, regardless of the situation. Collin clearly still needs to learn this lesson, in addition to how to be professional. We now drive down to exit 23 to receive much better service. read more

Not helpful and unsure how they stay in business... Felt demeaned by the terrible customer service. Will not return.