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    The UPS Store

    3.8 (43 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 week ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Shipping centers

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    Since I moved to Dallas this is the only UPS store I use. I always walk in and walk out with very little wait. Great customer service as well.

    I wish I can give this store 0 star, DO NOT DROP OFF ANY PACKAGE at this location, your package will be lost. The store manager, FRANK has zero customer care skill. He never respond back to me concerning my package that was lost. I dropped off my old phone for AT&T for upgrade and the box was received EMPTY. I called more than 50 times and send emails just to get Frank on phone and he hasn't done anything to get this resolved. I explained to him that my iPhone 15 Pro Max was packaged by one their customer service rep at this location on camera in their store. As store manager, he suppose investigate , look the camera and give solution. He said he will talk with store owner and gave me call today, I wait for his call till 2pm and I called so many times but no one is picking up. Please save your self from stress, DO NOT come to this store. I won't stop until this resolved.

    I have utilized this location several times but this last time was disappointing from two aspects. I asked for my boxed computer to be put in another box with packing peanuts to further protect it. The charge for this service was $33.02 without the shipping cost. That was $58.44. When it was delivered it was put in the box but without packing peanuts. When I asked why and what was included in the $33.02 charge I was told it was just the box. Which was 30 X 20 X 25. I've attached a picture of the box. This would have cost $5 at the container store. This is such a ripoff. Make sure you get your own box. Shame on you UPS.

    This is proof that UPS sucks!

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    Review Highlights - The UPS Store

    However, I must be honest, Johnny, Aladdin, and Brian all deserve credit for their quality services.

    Mentioned in 5 reviews

    Read more highlights

    The UPS Store - shipping_centers - Updated July 2026

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