Just snooty and not helpful. If you don't fit the mold of grandma sending a package they don't want to help you and ignore you. The prices for everything are we're just too high to justify bad service. I want to buy local, but when Target is cheaper AND more pleasant, I'll go there instead. read more

Loved this place! Everyone is very friendly here! Great place to mail and print labels .

I had my finger printing done there. Location is easy to find. Very well stocked in everything you need. Staff is professional and well knowledgeable in their jobs read more

I needed fingerprints which turned out to be confusing for me. The very nice staff walked me through it and I walked out with what I needed. It's a very nice store too. read more

Usually have a great experience here, but anytime I have to deal with the owner herself, it makes me cringe. She is rude and abrasive to say the least. read more

My Office does an excellent job with every part of my professional and personal needs. From making stock card mailers for my business to mailing packages to family and friends, I trust Sara and her team! read more

Had to get fingerprints done asap and not many in area had availability. No one was wearing a mask but if you get fingerprints you had to wear a mask. If you did not have one they made you pay, which anywhere in texas they have to hand them out for free. I was refusing to wear a mask since I am vaxxed. She called me a "pretentious cunt" because I was saying how ridiculous the mask rule was, when they were 3ft apart no mask. I asked for corporates number but she said she is the owner and I could talk to her. Ended up paying for a mask since I could not find another fingerprint that day. People were coming in unmasked and no big deal. Maybe they do well mailing off packages but if you need fingerprints done, go elsewhere. read more

I dropped off a large bag of old documents for shredding. The process was fast and expeditious. I was in and out in 5 minutes. This is a great place for office needs. read more

Reviews that start with "in my defense,..." have to rank up there with "I really wanted to like this place..." reviews, but this one will start that way too. In my defense, the Yelp entry for My Office stated that they were open until 6pm, so when I parked in front of their door at 5:35pm, I was surprised and bummed that the door had 5:30pm stenciled on it for their closing time on weekdays. I could see the counter person closing out her till and running the credit card printout. Bummer! Luckily, she saw me standing in front of the door looking like Dustin Hoffman in the wedding scene of "The Graduate" (only in my case, all the screaming was on the inside). Without hesitation, she unlocked the door and processed my package. No snarky comments, no "the look", just a smile and getting me in and out the door in less than 10 minutes. This could have ended another way, but because of the person whose shift had ended minutes before, she has earned a return customer who invites you to also experience My Office for your shipping needs. Just remember: they close at 5:30 pm on weekdays, not 6pm. :) read more

This neighborhood store is amazing! Its not just office supplies, they have all the books kids need for their required reading lists, plus packing and postage service. And the staff is fun and friendly. We're so glad they are a dependable Lake Highlands business. read more

Great service and amenities. Did not know they have mail boxes and shredding services. Will be spending more time there in the future.

Just stopped by to get a little help on a project. She was super friendly and very helpful. A great neighborhood place that will help you with most anything you need. A great experience and highly recommend! read more

I was so pleased with their service. I had an antique table that was over 120 years old and I was very nervous about whether it would arrive in good shape. My Office employees packaged it and braced it expertly to handle the 1200 mile trip. When it arrived at my destination, the table was in mint condition. Not only did they package it correctly, but it arrived on the day they said it would. They are true shipping and packaging professionals. Outstanding service! read more

How about, we USED to be fans under previous ownership. Now the office hours have changed (not updated on YELP) but they are now 9:30 to 5:30. Obviously they are not open for anyone that works. I used to be able to drop off items to mail before work when they opened at 8:00 am. Not any more. I had recommended them to my husband. I warned them that the hours might have changed. A lady sat inside watching as he walked up to the door, but didn't offer a greeting or anything. Also have noted that I've been there 3 x since new ownership, and they don't turn on the store lights. Kind of weird. I wish them the best, but they've lost our business. Just really disappointed that a business that specializes in mailing items would open even AFTER the post office! Now that's saying something, and that something isn't GOOD! read more

Lifesaver!!!! I needed a physical address for my home business and what a deal I got! Not only the address, but A+ customer service, a quick one stop shop, and text msgs when I have mail/packages! LOVE MY OFFICE! read more

Great convenience in the neighborhood! Friendly,, efficient. So nice they keep your shipping addresses on file and can just zip out mailing labels. Nice books, games and cards. read more

I would give them a ZERO if I could. Staff is friendly but I do not use a business to make friends - competence is what matters and this store clearly lacks it. I had a package sit in customs in a foreign country for over 6 weeks and spent hundreds of dollars of my own money to fix a mistake this company made on a simple invoice. Trying to support small business (especially local ones) I used the store twice more but on the second of those two instances was made to pay a price for trying to support my local businesses: The staff at the store actually argued with me when I told them I needed to fill out a Commercial Invoice for my package over seas. After leaving the store I returned to mail the package because I was out of time - I had misgivings about no Commercial Invoice but was told it would be fine. I paid extra to get my package delivered on Saturday but come the following Monday was notified by Fed Ex that the package was being held over seas in the customs office due to NOT HAVING A COMMERCIAL INVOICE. When I called to talk to the store they told me they NEVER use commercial invoices. The ironic thing is that when I called Fed Ex and got my call escalated to a supervisor the supervisor was in shock stating "it is standard Fed Ex operating procedure to include commercial invoices with ALL international packages" This supervisor then STRONGLY suggested that I make a call to a different customer service department to make a complaint as My Office was obviously not following the proper procedure for mailing international packages. If you have to mail an international package I strongly suggest you go elsewhere as 2 of the last 3 packages they have sent have not arrived in a timely manner and both times it was the fault of the staff at My Office. The cherry on the cake of this experience is that when I called My Office to let them know what happened they defended their actions, admitted no mistake and were not apologetic. Three and a half hours later I still have not had a return phone call from them as to how they will try to fix the problem - in that time I have contacted FIVE departments at Fed Ex and printed out the Commercial Invoice (available online but which the store My Office does not even carry or seem to know what is), filled it out and emailed it to the correct department in Fed Ex for forwarding overseas. I know this matter could have been resolved in a timely manner because I am getting results by DOING IT MYSELF. It was the attitude of the staff after the mistake and the lack of follow through which is leading to this complaint. I can maybe forgive you wasting my time and my money (although it is harder when I tell you how it needs to be done and you argue with me - while I was right) but the smug attitude afterwards was just too much. When a company makes a mistake which costs the customer their time and money I would expect a much better attitude and a greater sense of urgency from the offending party. read more