I've made a habit of using this particular store location for several reasons. The ease of parking is a big plus, the facility is always orderly and clean and being a business owner, i appreciate first and foremost, great customer service. Always geeted by a friendly smiling and whatever you need, we can do it attitude. That is so rare to find anywhere nowadays. No matter how small or big the order, you are treated with kindness and respect. Your not " just another person." Last, great place, service and affordability gets my business all the time. Mark.C read more

I was able to get in and out very quickly- the staff was professional and helpful. I would definitely return. Plenty of parking out front as well. read more

Victor and the associate with the long hair in a ponytail NEED to be terminated. He rolled his eyes at me at asking if there open on Sundays. Why do they keep employees like this that are destroying their business. The long hair ponytail guy that he does more than Victor he goes every day to pick up the mail at the post office, as Victor is drunk most of the time. Needless to say, I would never go there again. These comments seem to be consistent with other users' reviews. read more

Had to drop off a package here during the weekend. It was hard to find the entrance at first since there's not really a big sign on the street. It is pretty tucked away and small overall. Not much parking available in the small lot. Employees were nice when they assisted in returning my package. read more

See all

I love this location. Staff are super friendly and very helpful. I've had a mailbox here for 3+ years and 100% satisfied. Parking can be difficult at times during peak hours after work. read more

This is the best ups store I've been to. Everyone is so helpful and nice! We love having them in our community

Great, smooth experience. I see that the reviews are polarizing. However I had a great service with them on a Sunday morning. The staff was friendly and knowledgeable, particularly Quentin. He made the process of returning an item smooth and painless for the the service requested. The interior is pretty spacious, and the parking is ample. It is not the sleekest of stores, but it gets the job done well, with good value. read more

Easy to come in and ship off a package, especially for Amazon returns where you only need to bring the item you are returning. Very quick service and friendly staff. Will come back when I have something I need shipped. Only complaint is the small parking lot shared with other establishments in the strip can make it hard to find parking. read more

I walked in the store about two minutes before closing time with some Amazon returns. The gentleman who helped me (I believe the name was Quentin) was courteous even though it was a minute before closing and I had to locate the QR codes for the three return returns . He helped me complete the returns, got the receipts printed and I was off on my way. Typically, you get a bit of attitude when you walk into a business at closing time, , but not in this case. Excellent customer service! read more

Never use UPS if its coming from near this location. The delivery drivers won't even attempt to drop packages off, they just sit in their trucks and mark it as failed to deliver, then you have to waste an hour going to the store to pick it up. Why even pay drivers when they aren't doing their job? read more

Everyone is always so happy here. I visit atleast once a week so they know me. They always make my day because they're always so damn happy. I'd come in depressed and they would make me not depress anymore. This is my go to UPS store for sure. Everyone is always super sweet read more

I am 1 of 4 homeowners that live at Westbury Park Condos off Lemmon & Mahanna. We all have had our pkgs rerouted to a UPS Access Point (tracking #1ZW4132E0314712565) There is a call box. You scroll to find our names. Enter the code, we let you in. It's very simple. The drivers are just lazy SOB's. read more

They are great! They cater to your every need. Couldn't be happier! Thank you all for everything you do!

Avoid this UPS if you can, especially for Amazon returns. They do not understand the concept of 'no box, no label' Amazon returns and will try to sell you boxes to fit your returns into. I've been to at least a dozen other UPS, Kohl's and Whole Foods stores for returns, and they have never had issue like this one. In addition, the returns I did drop off (with proper boxes) did not even get scanned/shipped (label still shows as 'created' but not accepted or in transit) so I am not sure what they have even done with my packages. Also, the manager needs to learn to wear a face mask - wearing it just to cover the mouth does absolutely nothing. It's strange, given the other negative responses on here about how masks are required for customers, yet the staff doesn't even wear them correctly. read more

In addition to being incredibly well located, this UPS Store is a great neighborhood community member and a downright good business. Let's start with the easy stuff. This UPS Store is located right on Cedar Springs in the heart of "The Strip." Couldn't get much more convenient for a pretty large population. Their selection and staff are all fantastic. I've used this location many times to make shipments or even just to send Amazon returns and have always had excellent service. In addition, however, what really impresses me is that this UPS Store is an excellent member of the community and participates in local events. As an example, on more than one occasion, this has been a stop on the Cedar Springs Wine Walk, a fun local event to interact with local businesses. They took it a step further once, even, and paired it with a pet rescue event at their business. How cool. I highly recommend using this UPS Store as a great business and as one of a dwindling number of businesses that consider themselves part of the local community. read more

I've never had a bad experience at this store. The gentleman working the front are always friendly and that's worth writing a review about. Thank you hard workers for all you do. read more

Customer service here has been great the last couple times I've been. One time I returned Amazon stuff and the other was ATTT stuff and both times, I was in and out the door within 2-3 mins. Nice! Although the parking lot is small and can be congested at times, once you find (squeeze into) a parking spot, you'll be in and out of here in minutes. That's assuming you're just dropping something off. Haha read more

The only reason I go to this store is because it's the closest one in my neighborhood but VICTOR, the guy that's usually there....his attitude is horrendous. He acts like he doesn't want to be there and if that's the case then just quit and give the job to someone who really cares about service and helping people. He talks to you like you're a dog. One time I went in there for an Amazon drop off, he was there with another employee. The other employee was helping another customer but his line was open so I went to his line. He looks up and says "I can't help you I'm busy right now I'm doing something on the computer".......okay....rude. The other employee looked over at him sideways then looked at me and said she'd help me in just a minute. Even she knew Victor's attitude is trash. I don't know who owns that store but they have to check or get rid of Victor because he is nasty. read more

Extremely kind employees! I've been to this location over 20 times over the years and have always been treated so politely. Truly a standout location! read more

Horrible customer service. Drive to another location and avoid this UPS store at all costs. Staff is very disrespectful and respond back with horrible smart comments. read more

Lindsay always has my love she is a joy to work with every single time I come in there however the General Manager Victor needs severe training on how to treat his staff and customers! After speaking with the owners after an altercation with Victor,I have nothing but love for the environment they create and have the utmost respect. One bad egg can ruin it but the employees can save it and in this case Lindsey and the owners saved my business. I would like to publicly apologize to the staff at this location for the display that I left. To Mr. Victor I hope you learn from this event as this interaction could've been handled a lot differently. Listen to your customers/employees Empathize with the situation Apologize if a mistake was made Respond to the event Notify and thank read more

I had a hectic time moving and getting some boxes shipped. Victor Valdez was amazing and totally came to our rescue! He stayed open a little late for us... and gave me some very good advice about how to save money when shipping. He quickly unloaded very heavy boxes from both of our vehicles with a smile on his face and when I realized I had come to the UPS store without my credit card he took my boxes to ship and let me call in my credit card number the next day to pay for it! Then, when I got to my destination, my boxes arrived immediately! Only then did I realize that although I could only afford the slowest shipping speed, Victor had somehow upgraded me. It was the only bright spot in an otherwise arduous situation. Huge respect and a bow of gratitude for Victor Valdez!! read more

I've always had pleasant experiences at this location but today I was trying to understand a package I was sending with multiple items with a additional label inside and the associate got frustrated he was having to explain to me multiple times and said he is not going to keep explaining to me if I'm not going to listen. I didn't realize wanting to understand and making sure the customer knows the process was a problem, it actually seems like it's his job role to make sure I completely understand before raising his voice over something so minor. He seemed frustrated at having to explain to me the process, just dissatisfied with the customer service I received today for something that could of been so seamless and simple if he was patient. read more

Nope nope nope! Awful. I rarely write negative reviews but my experience was very similar to several others. The 3 men working here were very rude, arrogance, passive, laughed at me which was strange. I kept trying to engage in friendly conversation. Zero customer service or a care for it. Awful. Drive 5 mins down the road to the other UPS store. They're awesome! read more

I have been a client of this store for 16 years. I have a PO Box there. I LOVE THE STAFF! I feel like I'm walking into Cheers every time I go there - everyone always greets me by name. Everyone who works there is so kind and patient. They go out out their way to help you with whatever project or task you need to complete. I can not say enough good things about the efficiency of the crew and the crew themselves. Plus, the parking is easy in, easy out. I HIGHLY RECCOMMEND using this UPS store! read more

Dan was super helpful and understanding, if I could give him 10 stars I would, got me out of there quick!

I've been using this UPS Store for over a year for all of my business and personal mailing needs and they've always been phenomenal. Victor and his team have always been responsive to any of my needs, including when packages have been mis-scanned by a carrier and we've needed to track them down. Will definitely continue to do business here for many years to come. read more

This location is the most consistently friendly and helpful staff. They're always courteous and efficient and I will drive out of my way to visit this store! Five star service! read more

These guys have it DOWN! The best UPS location around. Good service and very knowledgeable about packing and shipping.

Already saw another comment about a disabled person being harassed, can speak from personal experience that this happened to me, too. I am medically incapable of wearing a mask, and even after offering to show management my medical documentation and prescriptions (and being denied the ability to do that), was still berated and harassed by manager, staff and patrons. One patron called me the 'n' word, and when I took offense and shouted at him, the manager told me I was the problem. Under the current mandate, people like myself cannot be excluded from businesses of public accommodation due to a disability. I have filed both a corporate complaint and a formal ADA complaint. Absolutely despicable that staff treated me this way, as well as allowed patrons to harass me as well. Employees need better training on both federal laws and local mandates. read more

Believe the 1-star reviews. This place is horribly managed. My wife and I shipped some wine to this location near our home, and received an e-mail confirmation that the shipment had arrived and was signed for. We stopped by more than 24 hours later (i.e. long enough that there should have been no confusion about what has/hasn't come in). We had to stand there and wait for one of the two employees to acknowledge us, and after informing them our shipment was ready for pick-up they entirely dismissed us and told us it wasn't there. We informed them that UPS most certainly did tell us it arrived and was signed for. After this back-and-forth two or three times (we offered to show them the tracking number and evidence that one of them had signed for the package), during which they stopped to help a customer who walked in after us, they told us to come back another day. Asking again, they finally bothered to go looking about and of course found the delivered packages. Without apologizing for the error, one of these guys proceeds to literally throw the boxes onto the counter. These packages contained alcohol and have labels on them that clearly indicate the recipient must be over 21. They neither verified we were the correct recipients nor our ages, so apparently all you have to do at this location is walk in and say a last name to walk out with a package. 9/6/20 at 1:45PM in case anyone in the chain of command actually cares about who's being paid to (not) work here. It's sad, because there are a lot of people who lost their jobs during the pandemic who would be very happy to be employed in an air conditioned environment. Good luck to all parties, we will never bring business here again. read more

Victor has THE BEST customer service skills I've experienced ever. He went above and beyond to help. He helped with the heavy boxes out of 2 cars and even waited until we had to come back when they were about to close. The boxes arrived much earlier than I expected. Go to this location. Victor will get it done! read more

A friendly and helpful staff. They understand if you are in a hurry and have been able to help in several instances from faxing to last minute packaging and shipping over the past couple years. Thank you! read more

Rude and unhelpful manager on duty when I needed help with a package. Visit another location instead!

Sent time sensitive medication to a friend. Paid 120 bucks to have it overnighted. Four days later no sign of it. Manager tells me they've lost it and if they do find it I'll not get a refund. I explain that I paid 120 dollars for NEXT DAY delivery and if found and it arrives a week late I'll still be charged 120?! He says yes, we don't guarantee anything. It would've cost 20 bucks to have it delivered a week late and that's if they even find the package. As of now it's still lost. Will never use UPS again at any location. Unbelievable. read more

The manager is an absolute psychopath. I arrived with my package to return, which Amazon gave me this location and a barcode to return here. I walked in with no mask because I'm vaccinated and now in Texas, government owned facilities cannot require a mask, and the manager became hostile immediately and started yelling at me about a mask. I did not have one with me so asked if he had an extra, when he said no I asked if he could just quickly scan my item so I can leave quickly and he threw my package at the door. Completely unnecessary and rude and when I tried coming back in the store with a napkin over my face (because I did not have a mask on me) he tried to refuse my service. I will never be back to this UPS location, if the manager is so scared of covid and a vaccinated customer he should stay at home. read more

They close before their posted time. Arrived there 5 mins before 8 to drop off a package that was already labeled and boxed. The employees were still inside and they saw me but did not bother to unlock the door or anything. read more

I just dropped off an Amazon return and was met with complete disdain. Clerk was rude yet there was no issue. Attitude without provocation.

RUDE, ARROGANT, INCOMPETENT, this is the description of my experience in this store today,

I rarely write reviews, but my experience here and with the entire UPS business certainly warrants one. My package NEVER left this store as per the tracking number. Most likely STOLEN from someone here or the driver. Of course they claimed it was "lost". The ENTIRE claims process has been a nightmare as well. If you want your packages safely delivered... DON'T use UPS, period. read more