The difference between this UPS Store just off I-40 exit 276 in Durham and the other UPS store close to me, Meadowmont in Chapel Hill, are the hours. This location opens and closes one hour later than the Meadowmont location: 9:00am-7:30pm, Monday-Friday and 10:00am-5:00pm, Saturday. Both locations are closed on Sunday. If I need to go to the UPS Store after the Meadowmont location has closed for the day, I will come to this one. (The Fordham Blvd location in Chapel Hill has the same hours as Meadowmont.) I came here and dropped off a bag of used Nespresso pods to be recycled. The bag had a prepaid shipping label on it. The UPS Store employee gave me a drop-off package receipt (standard). During my visit around 4:30pm on a Saturday, the store was busy with a socially-distant line outside and everyone mask-compliant. There were two employees and only two to four customers inside the store at a time. The employees were polite. They worked fast and efficiently. This is UPS Store #5399. It's sandwiched between four businesses. The parking lot in front can get congested. I suggest parking around the corner on the other side of Mattress Firm. It's much easier to pull in and out there. read more

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I needed to ship back a package to Amazon. They charge three dollars to print a one page document with the label to go back to Amazon. And you cannot use cash which is ridiculous. The entire process was a fiasco and to say I was very disappointed is an understatement I will not return to the store. I was unable to ship the box. I read more

Ivan and Carolyn and their amazing family run a fantastic business at this UPS Store. They are kind, helpful, fair, prompt, reliable, and knowledgeable about all things UPS Store. I see some 1 and 2 star reviews on here, which makes me angry because the reason they have are either petty or their fault. This is the best UPS Store I ever used. Period. read more

Such a pleasant experience! Staff was friendly, professional, very knowledgeable. I came in with a box taped and ready to go, almost. The helpful gentleman repackaged the box better than I ever could have! Won't mail pkgs anywhere else! read more

Bad service, not very helpful and don't adhere to Amazon UPS store practices so just best to steer clear of this location

wow. I do a lot of buying from auction houses and shipping on my own. bought about 60 Santas from Leland Little Auctions and after their affiliated shipping company quoted $881 to ship up East coast, I started some comparative quotes. THIS STORE was by far the best price vs 2 others. I told them exactly the 2 boxes I would need and they followed it perfectly. BEST transaction ever. well packed No breakage. SPECIAL SHOUT OUT TO IVAN WHO WORKED ME ON THIS TRANSACTION! and Gus who helped at end. I hardly ever leave good reviews but this store was just great. read more

I haven't frequented many UPS stores but this location was particularly frustrating. After being quoted $15 for shipping, my final price changed after they packed it into the box of their choosing (not updating me or asking my input/opinion or if it was what I wanted) to almost 4x the amount I was originally quoted. They gave me no other options, wouldn't allow me to cancel the transaction and go elsewhere, didn't explain to me how much packaging would cost and change the quote prior to doing it and actually laughed about how much it was costing me. Going from $16 to $50 with no updates throughout the process just made me feel as though I had been taken advantage of. I hope the USPS continues to exist because I had been recommended to the UPS store but it's clear this is not a beneficial option to the customer. read more

This is an outstanding UPS store. The staff here are patient, cooperative, and knowledgeable. I recently sent three photographs from Durham to New Mexico. The staff person in Durham helped me get good pricing and looked after everything in a professional way. The photos arrived in perfect shape and right on time. In my experience, UPS is far better and more reliable than FedEx. And this store is the one to take your packages to. I also like the USPS, btw. But for my large flat package, UPS was the way to go. I always have good experience with UPS. read more

Robert and Paula went literally above and beyond in helping me mail a 50lb and over 6 foot tall package. They not only helped me figure out how to package it, but also stayed past the 5pm Saturday closing time to assist me in getting it checked out. 5 star service. 5 star employees. They deserve a cheese cake!! read more

Charley is always a big help! And always a joyful personality.

Needed a package to get to South Carolina by Saturday. How far is it, maybe 5 hours driving? Paid an exhorbitant amount to get it shipped there, only to find out that today (Sunday) the package has still not arrived and the festival organizers (to whom I sent the package) are frantically calling about where the hell is it. Called UPS customer service to learn that my package did not even MOVE from this location until Saturday with estimated delivery on Monday (in spite of promises and reassurance that it would get there on Saturday) -- which is absolutely useless to me as well as the buyers. I would rather crawl on glass on my knees to get a package to its destination than to use this place again. read more

Friendly and fast. I only use UPS and I only use this store. They're great and Paula is always really helpful. USPS consistently loses packages. My closest FedEx store just didn't compare in prices or service. I've been coming here for a few years now and will continue to do so. read more

I was nervous at first because of the long line but a service agent there had the line moving fast. Charlie G gave good service and was helpful. Gave information on P.O. boxes for rent and got my package in the system quick and fast with tracking. read more

I've used a lot of UPS stores around the country over the past 10 years. This store has the best service by far. All of the employees have been especially helpful and timely in my requests. I want to commend Charlie particularly, he is the best of the best. If I was starting a service business I'd hire him in a minute based on his performance consistently for all customers in the store. read more

Charlie provided me and everyone there with excellent customer service. It was closing time and people kept coming in, there was still a long line and there were customers in need of personal assistance including me and he still showed the same professionalism to every customer. The other employee working the register was also very fast and dedicated time to each customer. read more

I needed to return an item to Diesel. Their instructions said to take to the nearest UPS Store if I was unable to print the return they would handle it. I specifically told the guy behind the counter at 6:30pm today that I wasn't able to print the shipping label. He asked if I had a code so I showed him the label. In other UPS Stores they have scanned the information from my phone but this dude didn't seem to know how. He said I need to print it. I asked if he understood that I already told him I couldn't do that. He then said snarky to use the computer behind me. I guess I'm supposed to be a mind reader? He then wanted me to swipe a card & log onto my email there. First of all this didn't even seem sanitary from a COVID standpoint not a secure one. I declined. I'll take my business to Office Depot. I can purchase a box from them AND send the info to their email address to print for me. Also, beware of the mask below the nose on this guy. read more

I was very impressed with the service that I receive today from Paula at the UPS Store here at Fayetteville Street. Paula was very informative and patient while providing great customer service with-a-smile. Thank you Paula for your assistance today! read more

Friendly, fast and helpful. They get you in and out with quick drop offs, but will take their time with you if you need help figuring things out. read more

I always use this store and find that they always orofessional and treat each customer with courteous service!

Paula was very nice and attentive I prefer this location because of her. The other stores near by isn't good as this location.

UPS is the absolute worst shipping company! I paid for 2 day air on a package, got confirmation emails that it would be on time and the day of delivery get an email stating it would be another 3 days. When I call to inquire I'm told that the high volume for the holidays is to blame, meanwhile the tracking info shows the package sat in their facility for 2 days. Now my math says it's impossible to ship a package in 2 days when it sits in a warehouse for 2 days, no matter what holiday it is. If you can't meet the obligations then you shouldn't sell the option! $50 dollars in shipping for 2 day air and it's going to arrive the same time as a $7 ground package. read more

I went to this store to send a fax worst mistake ever. When they sent a fax it went through twice and they charge me double. This is a bad business practice.I can understand if it was me sending the fax but they do it for you. Will never go back. I did not complain just paid it and left. read more

I have shipped from here tons of times now and am always met with helpful and professional service. They take take pride in packing/shipping in a quality manner. If you want to pack your own stuff and drop it off, that's fine, but they will also do a stellar job to help you make sure all of your items are safely wrapped and do a great job making sure to get the best pricing deal. read more

Paula was a huge help in shipping my bridesmaid gift baskets! She made sure I got just what I needed to make sure these special packages got where they needed safely and efficiently! read more

I've been coming to this location for the past two years, and always have a pleasant experience. I normally go before or after lunch time, and usually don't have to wait to be helped or run into any lines. Their staff is also friendly and pleasant! Quick and easy to drop off packages, and good parking. Highly recommend using this place over USPS on TW Alexander. read more

I read the reviews on Yelp and on Google and was fully expecting a terrible experience but came anyway because it was super close on my errand trip. The lady working there was friendly, polite and efficient and helped me tape up my box and attach my shipping slip when I said I didn't have tape. I was out the door in a few minutes. Would come again! read more

Thank you so much for letting us get our car title notarized. We really appreciate you letting us delay you closing to run to the cash machine for cash to pay for the notary service. Great service. read more