I arrived at approximately 2:00-2:10 PM on March 6, 2026 with several items to return. When I approached the counter, a young female employee told me to go directly to the self service machine because she did not have time to scan my returns. I politely told her that I was happy to wait until she was available. At that point, she rolled her eyes, appeared visibly irritated, and continued working while making it clear through her attitude that she did not want to assist me. I calmly asked her if there was a problem, because her reaction felt very inappropriate and unprofessional. Shortly after, another employee, who appeared to be a manager or supervisor, came over. Instead of addressing the situation professionally, he also approached with an attitude and spoke to me as if I had done something wrong. I simply explained that I was waiting patiently and had said nothing disrespectful. He eventually said he would help me and began scanning my return items. During the entire interaction he continued to sigh, roll his eyes, suck his teeth, and express visible frustration while assisting me. He also commented that my return codes needed to be larger next time, again in a dismissive tone. Throughout this entire interaction I remained calm, quiet, and respectful. I visit this UPS location regularly to ship and return items and have never had an issue before. However, the behavior and lack of professionalism displayed by both employees today was extremely disappointing and completely unacceptable from a customer service standpoint. This was the first time I had ever seen these two employees, and unfortunately it was a very negative experience. Both individuals demonstrated extremely poor customer service and very unprofessional attitudes. read more

Employee was very nasty and disrespectful.Her name is Jazmin,asked if she could put tape around the box I was returning,she said No.ask her if the box gets damaged who's going to take the charge ,she said that's not her problem.I was returning something above 2000$....and she charged me 2$ for a single strap of tape. read more

Nice to have this in the neighborhood. Needed to return an online purchase. My stuff was processed quick and I received my refund in time.

The place has gone way downhill since Russell sold, Today I was treated rudely by , I believe said (JASON) What a clown employee, I can't see this location in business with an employee like him, no patience, total failure at customer service. Go to another location or competitor read more

this is the only ups store i go too! the others have nasty attitudes!!!! eastmeadow location is the best!!!!

I've been sending packages and tracked letters through this UPS store for years and have always received very good service. They also do printing and laminating. The store is open six days a week (closed Sundays) with early opening times (currently 8:30) and plenty of parking. Usually little to no wait to be served. I recently returned an old Spectrum cable box there free of charge including packing and tracking - a great deal! Lemme tell you service at the East Meadow UPS Store beats the big Uniondale UPS facility's (with its long slow lines and rude service) by a landslide, and pricing is the same. The East Meadow store owner Russell C has a nice dry sense of humor which makes a mundane task more enjoyable too. read more

The UPS Store - UPS packs up and ships back old cable boxes to Spectrum for FREE! So convenient ! - Shipping Centers Near Me - East Meadow, New York

Extremely rude unhelpful staff, Tom and his coworker who's name I didn't catch were extremely rude and proceeded to make fun of me in front of another customer and their child! I have never been in such shock at the way I was treated inside of this business. I will go out of my way to make my Amazon returns somewhere else. read more

I'm posting another positive review because this is Day 2 of me trying to find my dog and the UPS store coming through in a clutch. I sent Eric, one of the clerks, a file to print so I can post flyers all over my neighborhood and he did it so quickly. He was so nice and understanding and I had no issues with the print quality. He even helped me to resize some of the flyers so I could get the best visibility. I'm a mess right now and just running on autopilot trying to find my dog and am just happy to have people who are willing to help as much as they can. read more

This is the ONLY ups store I go too! The manager Russell rocks and so does his staff! You are in and out! No matter how long the line is! Very friendly and helpful! Continue the great job! KRIS! read more

I really recommend this store. I was helped by Russell. Who took his time, to explain and find correct boxes needed to ship the items while having a great sense of humor. Great experience! read more

Been to this UPS center countless amount of times. Mostly Amazon returns. The service here is always fast and friendly. I've never had any kinds of issues here before. read more

Ran into an issue. Had to print three distinct labels for returns. A mixup occurred when the guy took my phone to scan the first barcode and when it was handed back to me, it was on a different photo saved that had a different barcode for another return. How about not grabbing my phone and using the gun to scan it as I hold it to ensure proper matches for the packages and labels. How about taking your scan gun and scanning the one I give you as I hold my own phone. I said thanks after the transaction and thanks on the way out.... not even a thank you or acknowledgment as I left since he was apparently angry that I got mad when he could not verify the label was the proper one in the first place. Your job is not that difficult. Figure it out Rude and will pass using this one again. read more

Wonderful service and the staff is always courteous. I needed something printed on foil cardstock and Russell worked his magic and it was done! And done beautifully. I always ship my packages through this store and have used their notarizing services as well. Thank you to Russell and his staff. Bea R. read more

Amazing staff! Always so helpful, courteous and delightful. All employees are wonderful. Today Eric assisted me. Thank u- u make errands and shipping pleasurable. read more

I visit this store often. Haha The provide quick and efficient service. Not overly fake friendly but courteous. Very helpful and answers questions without attitude. Definitely will continue to do business with them. read more

I'm so grateful to Russell Cohen from the UPS store in East Meadow. I needed printing done and he had it ready for me in an hour . The job was well done . If you have any printing needs , don't hesitate to go there . I recommend them. read more

I come here to return my Amazon returns. The guys at the counter are nice and very helpful. Sometimes the lines can be long.. but moves fast. read more

Great people that work at the front desk, including the owner! Wad going to buy tape to seal up my package, but they were so kind to say I didn't have to buy the tape! completely opposite of the UPS store in Albertson. read more

I've been to this store countless times, the service is exceptional. I greatly appreciate how seamless & stress-free my experience here always is!! read more

Love the store and the personal attention every time we go especially from Russell- always a positive experience- my kids love going with me! read more

I would give this store 0 stars, but Yelp does not give that option. If you need to have something professionally packaged to ensure its safe delivery to its final destination, do NOT entrust the "Certified Packing Experts" at this location. We sold a tv on the Seller market of Amazon. Bought UPS shipping. Brought the tv to the East Meadow UPS store - after all, on the UPS website, it says "We're in the business of making life easier, and the Pack & Ship Guarantee can help you feel more confident about your priority shipments". The tv was subsequently damaged due to major deficiencies in the packaging (per an official UPS investigation/inspection report that we have obtained). We called the UPS store and spoke to the owner. He said that his argument would be that the tv was packaged sufficiently. His own company says otherwise! He pointed us back to Corporate, Corporate pointed us back to him. We have paid over $200 in shipping and packaging costs, and now have to refund the cost of the tv to the Buyer. We are out over $1,000 out of pocket, and no one will take responsibility. Unfortunately, our next course of action will be to report the incident (and all supporting documentation) to the Better Business Bureau. This should have been an easy resolution and instead has caused much undue stress, and hours upon hours on the phone with people not empowered or not willing to assist us. read more

Excellent customer service at this location. The team there is always courteous and knowledgeable. They have helped me ship hundreds of packages. They even suggested ways to save me money on my packages to my kids at college. It's now the only UPS store I use. Highly recommend. read more

made me pay money to send back books i ordered on amazon ... never happened to me before at the hempstead location. and i never have a box

Great customer service been using them for close to a year now and have experienced nothing but the best.