If we missed to give to our UPS guy our outgoing ups envelopes for our clients, this is our go to location. It's just a walking distance from my office. I find dropping off my envelope here very easy. The associate scans the parcel or envelope, since it already has label, printed receipt is given right away l. A store discount voucher is also given. This location has everything you need to ship things nationwide or worldwide. Either parcel or documents. Either big or small packages. Shipping accessories are available for purchase. Location is in a commercial center. Close to everything. Ample parking. read more

Well, that was easy. This UPS store is a full service store for mail and alternative shipping methods. I usually bring my completed packages there for them to send via UPS. Not a lot of activity but I will say that they are a great team here and the nicest people always willing to help. They greet me with a smile and are pleasant until the end of the transactions. They are always attentive to what I am doing and and happy to tell me if there is a better or less expensive way to proceed. The key word here is that they are helpful and that is what this business is all about. I like this establishment and hope that more people would use some of their many services including a USPS mail drop off point. There is definitely value for your dollar here. KUDOs to the team at The UPS Store. read more

Too inconsistent. Just went to get something notarized. Notary sitting there but told no more notary service at 1:30 in the afternoon. Not great. read more

This UPS store packed and shipped a delicate 3 piece set of glass-topped furniture purchased at auction, and they packed it with such incredible care. Their notifications and updates were prompt and very helpful. I cannot thank them enough for everything! read more

Dominique was super helpful and went above and beyond for me when I was having trouble getting a print project to a client! Thank you, Dominique! 10/10 read more

Yelp has been "nudging" me to write a review about the UPS store in Garden City. My system for shipping anything always involves coffee. I'll ship out a package, get coffee close by and be on my way. The UPS store in Garden City covers all bets. I walked in over the summer in the pouring rain. I also forgot my mask! I walk in, the young man behind the counter was polite and asked if I could please wear a mask inside the store. Not a problem. I gave him my package with a pre paid label, got my receipt and left. Easy Peasy! Nothing else to report, The UPS Store in Garden City is there to handle all your shipping needs. As for coffee? There's Starbucks, Dunkin', The French Workshop, The Natural Market, The.. Coffee! haha read more

The UPS Store - Rain or shine, UPS is open! - Shipping Centers Near Me - Garden City, New York

I had a horrible experience at the UPS Store Garden city. I wanted to print out something and the UPS person asked me to use a computer to print out. Then after I used the computer to print my stuff, she charged me for the computer use cost $5. I only printed 3 papers and paid $6. I asked the lady and she said because I used the computer, she charged the computer use fee. I only used for like 1 minute and paid $5. I cannot believe and I don't recommend you use printer at this UPS. The lady wasn't nice and I was really upset. It was my first time paying $6 for just printing 3 papers. They should have sign somewhere to notify about the cost. read more

currently at store trying to return items from shein staff will not take it unless i have it bagged never had an issue before . asked if i could have it complimentary bag or boxed and was told no but offered me to purchase a box for $4.33 the problem is the person so called helping "andy" took great pride with the being helpful but not helpful attitude. as i'm talking to andy another employee chimed in as if andy was 2 and couldn't explain himself only to explain the same shyt both were just being proud ssaes. i usually go in the weekends .. the weekend staff is awsome!! i guess the weekdays u get the crabs of hospitality ‼‼ i guess im the wrong color for complimentary in garden city and as im standing writing this andy comes to me and with the helpful but not helpful attitude ask me to move the nerve lol im standing here writing this and about to buy this dam plastic bag!! read more

The UPS Store - The receipt for being charged for a plastic bag - Shipping Centers Near Me - Garden City, New York

I've been using UPS store for sometime now, and I've never had a bad experience, which is why I keep going back. Today I was in the area for lunch and I had a couple of items to ship to Florida. The store was very busy but I was able to be in and out. Thanks to the great customer service I've received because I know each customer in the store felt Valued. Thanks Jorge. Happy Holidays to all your hard working employees. read more

39th Ave store has become my go-to for shipping under Covid, the staff is always sharp, quick and friendly. Very professional feel, gives me high confidence that there will be no issues. Even created a UPS account, don't think about it anymore, just pay, print and run the package over. Convenient hours and sometimes we even catch the truck right outside. Big win for the neighborhood. Great job guys!! read more

I can't comment on the mailbox service or notary availability, but I've been here often for shipping or for purchase of supplies and once for fax. Amusing to see complaints that it's $3 for the first page and $1 each additional. What do you expect, prices from 20 years ago when it was just $1 a page? The employees have always been helpful and polite. One time I needed a box of kind of odd dimensions and the guy helped me to locate the perfect one that was cheaper, and a better fit, than the size I thought I would get stuck with. They also threw me a single sheet of bubble wrap on the house when that was all I needed for something I was packing myself. More often than not, there's sufficient staff to keep wait time to a minimum although last year they could have used more hands at the Christmas shipping crunch time. There is an interesting selection of greeting cards for sale here. You can enter the store from Franklin Avenue or from the rear shared parking lot. Plenty of parking. Unlike the post office, when you call the phone number for this store, it will be answered in the store, not at some central robot-operated headquarters, so you can call ahead to confirm hours, or things like whether or not they have a notary. read more

VERY,VERY Happy with this UPS Store,have used several times.I like to buy from Echoes Auctions and have items shipped to me through #0691 UPS.Saves me a 7 to 8 hour round trip,gas,tolls and wear and tear,THANK YOU!!!!!!!!!!! Bruce PS Very Reasonable shipping fee and GREAT Packing!! read more

Terrific customer service! I purchased an item from a local auction house, which I needed to have picked up, packed and shipped. Everyone I communicated with from start to finish was polite and friendly. The framed print was carefully packed and arrived quickly. And I felt the charges were fair and reasonable for a package this large. Two thumbs up! Definitely recommended, and I would gladly use them again. read more

Greatly improved experience under the new management...I remember a few years ago when Amazon was just getting popular a behemoth of a beast was so nasty and hateful, she refused to take the package before closing because it was too much work for her. I drove all the way over there for nothing and was flabbergasted that someone in the clock could be so miserable and just refuse to do her job. Of course I called corporate to complain and they let me know it was a franchisee and they couldn't do much but make note. Years later, I see other reviews and know I wasn't alone. How pleased am I now to feel the difference under the new management! There's still one woman who isn't that great, but the men for the most part always greet customers upon entry and at least let them know they'll be attended to shortly (one short guy also has a meh personality but two or three of the taller guys are always nice). I'm glad they've turned this place around and have really committed to being better at what they do. Good job! read more

Have policies that only benefit themselves. I have gone there to drop off many times, even emailed the shipping label at no cost. Today they said we charge for that. I explained that I previously have never been charged. The employee was arrogant and said that the store policy. I left and returned asking to see the policy in writing and both managers said it's not in writing, that's what it is. For 99c they treat customers like we owe them, the principal is that we are bringing you business, even if it's a return. The attitude cost them a customer because of how they treated me. read more

What a disaster. The worst UPS store I've ever dealt with. Shady, unprofessional and awful customer service. I have a UPS business account, but bought something at auction via Roland, who directed me to this UPS store. It took the UPS store 3 days to send me a shipping invoice, which was done via Paypal and extremely shady. Honestly, it seems like they overcharged me dramatically, but I didn't care as I assumed the service would be good. Anyway, I pay the invoice and then it takes them 5 days to ship the item. Seriously? I'm paying over $150 to ship 2 small pieces of jewelry 50 miles and the lazy, incompetents who run the store take 5 days to ship it. Now that it's shipped it's scheduled to get delivered while I'll be away, and because of the shady way they shipped I cannot contact UPS to delay delivery. And do you think the bums who work in the store answer the phone? Absolutely not. Zero customer service, even though they price gouge you. You can be certain I'll be reporting them to UPS and filing a CC dispute. Utterly garbage service. They should be out of business. read more

I gave this establishment another try after the previous owners were horrendous. Nothing has changed except the faces!! I will never go to this UPS store on Franklin Ave in Garden City. You have ZERO CUSTOMER SERVICE ABILITIES. Before you shut down enjoy the view as Garden City is a beautiful town. read more

Rapid response to my original query. Quotation received quickly. The price quoted was high but the service was fast and the packing amazingly good. I would use again. read more

We purchased a fragile piece through an auction, and the UPS store at Garden City did an outstanding job packing and shipping it. And, it even arrived earlier than promised. Well done! read more

Domenic and his team are wonderful! Truly one of the best experiences in international shipping we have had in the last 10+ years (and we buy all over the world). They know their stuff: our artwork (a large painting) was beautifully packed and the shipping costs were really reasonable. We look forward to working with them again soon - thanks, Domenic! Gerald & Anna read more

I LOVE this store under the new management. I am there at least once a week and have had only positive experiences. I'm amazed by some of the negative reviews. Totally amazed because I've encountered nothing but pleasant, professional, responsive people there. The store is organized, spotless, and reflects a strong, hands-on, committed team who are determined to make this place a success. If you had a bad experience, I would urge you to try again because this is a wonderful operation. read more

The store is so helpful. Alan was wonderful and helped me with all my shipping needs. Would highly recommend this store foe any services they perform. read more

I worked with Domenic to get two large and fragile sculptures picked, packed, and shipped. Throughout the process he was very professional, responded to my communications quickly, and was very kind when I panicked briefly when I accidentally thought a package was lost. Both sculptures were expertly packed and arrived in excellent condition. Would definitely use them again for this service. read more

Im giving 5 stars because I ended up here after a poor experience at the UPS post located inside Staples on Front Street. Immediately upon my entrance at this store I was greeted and asked if I needed assistance. Two associates were very supportive and helped me with reviewing all my options. I was prepared to check the status of my shipment today and guess what? It was already there. Not bad at all. Less than 24 hrs. Thank you UPS read more

This store, particularly Dominick the manager, was so helpful and thorough when I needed to ship valuable items with great sentimental value. Dominick went above and beyond to ensure my items would arrive safely, which they did. Thank you for your professionalism and excellent customer service. read more

Sadly, we are back to the bad old days of terrible service from this store. Things were wonderful when the new owners took over, and now, twice in a month, I have package slips in my boxes, but no corresponding packages. They cannot seem to keep track of the mail. The first time, I let it go, the second time I got upset and asked for the manager to call me. It's been over a week and no call. The workers told me they have a lot of new trainees and I could not believe what I was hearing, This store is like the hated stepchild of UPS, neglected and unstaffed. I am tired of worrying about my mail. I have had so many issues over the years, late bills, homeowners insurance cancelled, packages lost, and now we are right back to the store not being able to keep track of their own package slips. read more

Worst customer service experience ever! I made an appointment online the previous day to have a few documents notarized. When I arrived and explained why I was there, I was greeted as follows: "We ain't got no notary here". I explained how I made an online appointment on the UPS website for this location, which I then was told, "Yeah, we's knows that be wrong". I asked to speak to a manager and was told to call the 1-800 number. I ended up going to a location on Jericho Tpke where the staff was much friendlier and could speak proper vernacular. I called corporate to report the Garden City store location. I understand these stores are franchised, but how I was spoken to and treated is unacceptable. UPS must be so proud to employ such people to represent their brand! read more

The UPS Store #0691 (Garden City, NY) packed & shipped 2 large, fragile antique platters for me that I bought online from Roland Auctions. They offered a timely, VERY ACCEPTABLE S/H QUOTE, sent me an invoice through PayPal (so easy to pay) & sent me shipping updates through their iShip Services. The platters arrived safely & I couldn't be happier with this UPS Store #0691. read more

Background: I'm completely, unashamedly and (some might say) pathetically addicted to shopping -- particularly the on-line variety. I walked through a door called hopeless the day my favorite site instituted its free shipping/free returns policy. The power of the concept is beyond words. This thing gets to you -- and you cannot get enough and you want more and more. And you know what? Now I want to marry my UPS guy... It's like that. And there's something even more powerful and satisfying than the fantastic feeling of a fabulous find. In a word: Return. The feeling of lightness and purity I feel after ridding myself of the oh-so-many not-so-fabulous finds--is remarkable. Like I'm floating away on a puff of stale air from popped bubble wrap. It's that good. Makes room for the next great find ... and then the cycle of buy/return, buy/return/buy/return. But where to return... The UPS Store. In Garden City. This is THE place. A friendlier, more helpful, cooler place I cannot imagine. Upbeat and competent and fun. The combo is irresistible. And they've perfected their art. You leave with a smile on your face, a skip in your step -- happy as can be. The first time, I was at the very beginning of my never-ending quest for the perfect boots. One package to drop off -- friendly, simple, right to the point--left empty-handed, light-hearted. A happier me there never was... Then I went again. 10 days, maybe two weeks later. Get this: Christina, in charge of all, in the know about all, and master of basically everything-- looks up and addresses me BY NAME.... We are talking two weeks later. The girl is alone. And she knows my name. Impressed? Serious understatement. Kind of like Cheers, is how Christina, this jack-of-all-trades-rememberer-of-all-names-expert-packer-shipper-rack-on-the-wall-hanger-upper-particularly-personable-high-energy-mother-of-two-and-UPS-Store-expert-extraordinaire describes it. Yes, she's exactly right. The UPS Store in Garden City IS like Cheers. Everybody knows your name--and you feel happy going there. (Well, I do anyway- and honestly, I've never seen a sad face leave that place.) And these people are professionals. I mean knowledgeable understanding helpful friendly professionals. And even though there are big question marks over everyone's heads as to how I could possibly show up every single week with six more cartons -- actually how could ANYONE return so much stuff? (Not many could. Possibly just one. Me.) But even so, the place where everybody knows my name never feels like a place where I'll be judged or scorned . Not at all. No one ever makes it seem weird--this remarkable fanatical obsession of mine... no. no one. Except maybe Marco, who looks in disbelief as I show up the second time in one week with five giant cartons... no, maybe Marco is NOT as understanding... He may even make a remark, perhaps even a little mocking remark (but well-meaning, I assure you) OK - so out comes the dreaded (very slightly sarcastic) remark from helpful handsome humorous Marco... and don't you know it... right there, right on time and right on target -- steps in Jessica... newer than the others, yes, but evidently as sharp as they come and a quick learner under the expert tutelage of Christina... Sure, Jessica may be newer, but no newbie is she -- and manager of the future is written all over everything she does... Yes Jessica, out of nowhere, steps right up to the plate -- just as Marco finishes his little (and truthfully, extremely dry and witty) comment... Right then and there, Jessica -- assuredly, conspiratorially, and knowingly -- looks at me: He doesn't get it... He has NO IDEA, she says. (pause. a really knowing look... then...) He's a GUY!. (I LOVE this place!) And you know what? On top of everything else there's this: This is not UPS (they get paid for my return). No, this is The UPS Store--a little franchise -basically makes 7 cents on each giant carton I bring in...but even so, these UPS Store professionals still, each time, treat me like I'm the highest paying, most worthy customer ever. And each time I leave there, much lighter due to the drop-off, true--but the real feeling is just really good. Even though it's just a few minutes- always, I feel happy on the way out... because everybody DOES know my name, and it's really a rather fun & cool & Cheers-like kind of place. Which is quite an astonishing thing for a store that basically ships- well- my return packages... (plus a million other things.) Quite amazing, I think. Even pre-ships vacation suitcase packages. Very cool--I'll try that! (Can't--too busy....) Highly Recommend it. Fantastic. You should go there. They'll know your name too... (And now I think I want to marry The UPS Store, instead of the UPS guy --- boy, what's THAT about!?) read more

I just had the best experience at a UPS store EVER!! The crew at Garden City are next level. Wen-dell was fast, courteous and efficient. I don't even live near Garden City but I'm going to make the trip just because these guys are so good. I unfortunately forgot to ask the other 2 associates who work there their names but I'll call them Karate Kid and Baron Zemo. Also aces!! So next time you need to return those shoes you bought on Zappos at 3am that were really not that great in the light of day... head to Garden City UPS on Franklin Avenue. They put the YOU in UPS! read more

Went above and beyond to ship out a large shipment (over 50 boxes) at closing time for a rush holiday gift. Store manager communicated with me via email the following day to ensure the job got done! read more

Worst ups store ever! One kid was pretty much doing everything. "Manager" was just yelling at him. There was a line to the door. Most of us just had to send a return item. Spent over 40 minutes waiting on line until i had enough and walked out. At one point the manager tried to help us but walked away to argue with a person on the phone. Then she took about 10 minutes to yell at the other employee about how to use the lamination machine. read more

worst UPS i've ever been to. First the older woman working there was completely incompetent and spoke to the other staff with such disrespect. There were 3 people in line and she left to go work with the other man on something he was perfectly fine doing on his own and was making him go slower so she could watch when she was his superior. The 3 people in line we were all dropped off packages that had prepaid labels and we waited about 20 mins because she would do one then leave and do something else. I ended up leaving and going to another store. Either hire more help or competent people to work there. read more

Came in for a fingerprint scanning but was extremely impressed with the quick and professional customer service from each employee! Will be coming to this UPS in the future! read more

Says it closes at 6:30 but doors are locked at 5:55pm... What's the point of having store hours posted if they aren't followed?

This was my first time at this UPS Store on Franklin Ave & will likely be my last. I was not greeted when employee saw me enter the Store. I patiently waited for his attention and then a male customer walked in after me & was greeted & given his mail. I spoke up & said that I was here first & the employee glanced over & said that I didn't see you. What? You looked right at me. When I handed this employee my Amazon return items, I inquired if they'd go out today since a UPS driver was right next to him taking packages to load onto the truck. The employee replied that it was not as it was a few minutes to closing the store & that my packages would go out tomorrow. When I asked why? He said that he have the time to enter it into the system now. Again, what? This is the lamest, laziest UPS Store that I've ever been to. Don't recommend this UPS Garden City location unless you want to be ignored & have your packages mailed whenever they feel like it. Awful experience. read more

This place is just too slow. Also insanely expensive. I shipped a paperback book ground shipping was 17.00. Then faxed on sheet of paper was over 3.00? Insane. Rather of gone to a staples and post office Ups: I did compare your pricing. Staples on old country road did the same job in less than two minutes and for under 2.00. read more

NEW OWNERS... NEW EXPERIENCES! UPS is a sure stop on my errand day. I have always had quick, satisfactory service but I DID NOTICE a change dying my last visit! There are so many more staff! They tackled line of 5 people with expedience, efficiency and smiles. I had a particularly difficult return! Everyone was patient and showed no frustration with the multiple times that o made them scan the bar code that was already used. The employees eased my confusion. I want to thank MOLLY and CHRIS whom I met by association. Unfortunately, I CAN'T remember the young, cool and polite young man who helped me! I will add his name during my next return trip!! read more

UNDER NEW OWNERSHIP! Such a difference. Professional and courteous staff. VERY quick service.

Totally completely and utterly the biggest bunch of useless pathetic excuses for human beings I ever have had the misfortune to deal with. Reschedule deliverys for no apparent reason no apology no explanation. Don't give this company your business, they repeatedly fail on their promises. read more