Sean provided professional and accurate live scan services. He took the time to ensure the process was completed thoroughly. I have confidence in his work. read more

Great customer service, friendly, very helpful and professional. I would use this location for all my Amazon returns.

Sean Hashemi was incredibly kind, professional, and helpful during a last-minute rush order I needed to mail out. He went above and beyond to make sure everything was taken care of quickly and correctly, which really helped reduce my stress. His patience, efficiency, and excellent customer service made the entire experience smooth and pleasant, even with such a tight deadline. It's rare to find someone who genuinely cares about helping customers the way Sean does. Thank you, Sean, for your outstanding service. I truly appreciate your help and highly recommend anyone needing mailing or shipping services to work with him! read more

Being my local UPS store and preferred Amazon return method, I frequent this location often. My most recent reason for visiting, was I needed a live scan, for a job I was eager to start. The company that hired me offered two other live scan companies as options. Both were closed on Sundays... And the one that was open on Saturdays, closed at 1pm. (I learned at 1230pm on Saturday) Knowing UPS offers live scans, I called to see if they hopefully had any appointments available. Melika answered the phone when I called. I appreciated her professionalism and her patience and answering all of my questions as well as setting my appointment with Sean for services same day. Upon entering the store, I was greeted by Samuel, who was helping another customer at the cash register. From start to finish I was impressed by the staff, as well as the price, I appreciated that there were . So if you need a live scan, notary, P.O. Box, Amazon returns, or anything of the like, check out the ups in Foothill Ranch. read more

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This UPS store is quite impressive. It's different from a typical UPS store I visited before. It's busy with very positive energy. Sean is quite a funny and helpful guy. He apparently enjoys running the business. For 20 minutes there, Sean literally knows what's going on the every part of the store. Open 7 days a week, Live Scan Services, Amazon return, shipping, notary service, etc. Give this store a try if you need any of the services read more

The UPS Store - Store front - Shipping Centers Near Me - Foothill Ranch, California

I refused to tell the owner, who interrupted my exchange with an employee while my receipt was printing, my ethnicity. He retaliated by calling me a bitch and shouting at me to get out of his store. And today I found out from the person I sent my package to, that the item arrived broken in half and the packaging was extremely beat up and dirty with rips all over it. In addition to filling a claim, I've also escalated this to corporate. I've been sending packages with UPS for a decade & not once has it arrived damaged. Don't go to this store! read more

The UPS Store - Angry vindictive Owner - Shipping Centers Near Me - Foothill Ranch, California

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Always exceptional service at this location. Fast, funny and helpful. Went in to ship an express package, was helped by Sean, and was out in no time. Highly recommend, and open 7 days is a plus! read more

The customer service at this location is amazing! They have always been helpful and accommodating.

Great customer service,Sean always puts a smile on your face,he will make you laugh.Fast,easy and great place to mail your packages,one stop shop for all your mailing needs. read more

The store owner is very nice and helpful. I go there for all of my shipping return and notary needs. It seems like they really know what they are doing. I had to return a second time for a notary process and he didn't even charge me because of it. It really shows the kindness and generosity of the store owner. He also knows a lot of the customers by name. I'll definitely bring all of my shipping business needs there! Thank you for all you hard work! They are super busy all the time, so be patient and they'll take good care of you for sure. read more

One of the worst UPS stores I've ever been to. The guy is super aggressive and rude. Not welcoming or nice or helpful in any way, shape or form. He seems totally irritated that you're in his store and using his services. Each and every time I visit the store with myself or my partner, he has been rude, short and standoffish to us and others. He has two parking spots in the front that are blocked off with cones saying for customers, but there's no way any customers could park there because you would have to get out and move the cones and no one's going do that because he's so aggressive so they're always blocked and open. I would go to another UPS store if you can; there's a great one on Lake Forest. read more

Came for a live scan. Owner was incredibly friendly, prompt, and helping other customers walking in, has a knack for handling the chaos of returns and shipping while making you feel seen and heard. It was an unusually positive experience based on my interaction for a pretty benign and mundane task. Rare breed of service and would absolutely come back. read more

I had fun getting my Live Scan today in this location! Sean is so great, super friendly and efficient! He seems to know most everyone that walked in the store. The staff were nice and courteous too! Thanks again Sean! read more

Great service! Sean did my livescan and was very thorough and got me done quickly, reasonable rate. read more

The UPS Store - Shipping Centers Near Me - Foothill Ranch, California

I did live scan today at this ups location, its amazing service good customer support, the results are fast. Thank you Sean

I went in to The UPS Store today even though I didn't think I would return here again. I am glad I did. I'll be using The UPS Store in Foothill Ranch moving forward. I had to do an Amazon drop off return which is very easy to do yourself. I had one other item though, that needed a label to be printed and boxed. I wasn't sure how to go about it since I typically do returns without a need for a box or label. I was greeted and helped by, Sean. He was so kind to me. He tried to crack a joke but I was a too bit slow this afternoon and didn't get it the joke. It flew way over my head, embarrassingly high over my head honestly. He repeated himself but at the same time was patient. We got to talking a bit about the times. He made me smile, our talk made me pause and reflect. Sean, if you get a chance to read this, you made my day. I know you also made the lady before me smile and she was so grateful to you. I hope you know that you made a difference in two people's lives today 11/3/25. Keep it up. I hope people return the kindness that you give ten-fold. read more

Sean is super helpful and they are an easy Amazon return spot. Typically, it isn't very busy, so if you go at the right time, it can be a quick stop. read more

We had to ship items back to Indiana after my brother passed and Sean was great. He was very friendly and helpful and took care of packing and shipping our family items with care. read more

This store manager/owner is incredibly rude and unnecessarily hostile toward customers. Service is consistently slow and what should have been a quick drop off turned into a huge ordeal. The owner needs to learn basic respect and manners towards their customers. Visit another UPS. read more

Best services, very friendly and helpful. It's lý local UPS that I have been many years now

Very disappointing experience. As an Amazon customer, I felt disrespected and uncomfortable with the way I was treated during my visit. I expected basic courtesy and customer service, but unfortunately, that was not my experience. I will not be returning to this UPS Store and hope the owner takes customer service concerns seriously. read more

So efficient. I came in to ship some bread to some friends and Sean and the UPS team had a line out the door. Sean was doing 5 jobs at once and was still able to listen and help each person. He helped me out super quickly and even offered to patch up my box. Thank you Sean and UPS team. read more

Shaun is very kind super helpful, I come to this location whenever I need to go to a ups :)

The store is ok for Amazon returns, everything else avoid. My wife and I have been customers due to proximity. Notary processing is very slow (90 minutes!), even though empty store, they have system problems, I had to come back for payment, and their prior notary service failed to put the required info on the California jurat. The owner showed zero courtesy after it was rejected by the company requesting the notarizarion. Comments that he is rude or makes inappropriate jokes are correct. He does not care, and we will find someone who will, even if it means driving a few more miles. read more

Great service and staff!! Shawn was so nice and super helpful today! The only UPS store I go to.

Sean is so helpful in shipping out the items! This is a great store with fast response.

The guy is a owner. He's totally rude and he has two assistance. They don't know what to do with their job and he kind of acting like a racist act in middle of my job. He's cut it off the Assistance to do something else and he's not helping her to help me the job babe. Just have to be done in five minutes. He made me wait. For 30 minutes and after I complain, why are you not helping your assistant to helping me he said go off of my shop I don't recommend you guys going there because you waited so long. read more

All the employees are super helpful. Sean is always going out of his way to help me when I have brought in my many packages. I really appreciate having a UPS store nearby where everyone is pleasant. read more

I wish I could give this place zero stars. The owner is so rude every time I come in there. He literally refused to help me, saying the task is self explanatory. He then continued talking down to me from behind the counter as I was figuring out my returns. Ugh avoid this place. read more

Such a great store! Always helpful and gracious. I left an important file there accidentally and just knew they would throw it away! But they saved it and held it for over a week until I realized what I had done. So glad I used that store! read more

The man who owns and runs this business repeatedly made mistakes from faxing simple documents to Amazon returns. He is rude and mean and yells at his customers. My visit yesterday was my last. In addition. I have decided to stop ordering from Amazon entirely due to the incredibly incompetent and rude owner. read more

The manager Sean was so helpful and very enjoyable to talk to. He got me in and out of there so quickly! Will definitely be back.

Went in for my Live Scan, the service was fast and convenient. I also use this place to ship all my items. I noticed they also do notary as well. read more

Super helpful and friendly . Helped out a ton when I messed up on a package. Also witnessed the workers professionally handle an irate customer when others would have not bothered to help. read more

Sean is amazing with customer service ! Always doing the most to help the customers with a smile on his face

Extremely rude owner. Old lady was there, and she wasn't able to use the Amazon return kiosk. Did not bother to help her and literally harassed her. Did not expect this kind of service from the ups store read more

I use this UPS location frequently and Sean has always been friendly, helpful, and nice to me. I know this store is really busy and he and his staff do a great job getting customers in and out. read more

Unfortunately, a family member was here from out of town and witnessed such rudeness to another customer that he was shocked that anyone could run a company like this and still stay open. A gentleman was trying to complete a shipping transaction and the owner/manager was demeaning and rude. In the end, the box was full...so the customer was not in the wrong asking for help. Then the owner/manager told him to press the button saying "that was easy" to insult the customer even more! I stopped going here years ago when the owner/manager was rude to me about the new Amazon Return process. Again, I was trying to figure it out and he was demeaning! I'm sorry that I wasn't there to warn my out of town guest, NOT to go there...EVER! read more

I love this place! I live in Rancho Santa Margarita but I drive over here to this store because they are a lot more helpful! This is the second time I come and it's the second time they have been able to help me with my problem. Sean and Malika are the best. Will continue to come here. read more

The staff went out of their way to get my paperwork notarized. They stood open after hours. Definitely coming back here.