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    The UPS Store

    3.8 (13 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 2 months ago

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    Anthony G.

    While writing my review, I was wondering what rating to give this UPS Store. I normally ship on UPS because I find them more reliable than both USPS and Fedex. I had a package I needed to ship end of last year for Christmas to two friends that I have who live in Puerto Rico. Ive shipped packages to them with no issue via USPS and since I needed to grocery shop at the Kroger nearby, I decided to ship the package while in the area. It was obviously a busy time for the store, so I understood the wait to get serviced. When I went up to get helped, I asked for the package to be shipped to Puerto Rico and since I did not have a box, I was more than happy to pay for the service to have UPS box it up for me. I was the informed that UPS treats Puerto Rico like a foreign country and requires anyone shipping to them i had to comply with international shipping declarations. I was flummoxed because Puerto Rico is part of the US. Customs forms needed to help filled out and I had to state exactly what I was shipping, and then I was told that if the package is not signed for, that I would need to pay a fee to have it shipped back to me. I asked if they could just leave it at the door or hold it, i was told no. I said no thank you and left. I later confirmed with UPS via phone that they do indeed treat Puerto Rico as a foreign country for shipping purposes. I find this utterly bizarre. I went to USPS, where i shipped my package with no issues. Is this per se the fault of this particular store? No, but it is the fault of UPS in general. Why the heck they have these bizarre rules to ship to a US territory? No idea. I can tell you my Puerto Rican friends were shocked when I told them this. It should not be this problematic to ship a Christmas gift to friends!

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    5 months ago

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    Local

    Helpful 3
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    2 months ago

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    Local

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    11 months ago

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    Local

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    3 years ago

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    Local

    Helpful 4
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    3 years ago

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    Local

    Helpful 2
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    3 years ago

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    Local

    Helpful 2
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    1 year ago

    Good helpful and swift service. Quickly get through line and nice team of people in this location.

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    Local

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    2 years ago

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    Local

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    6 years ago

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    7 years ago

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    Local

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    6 years ago

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    6 years ago

    We've used this store recently to return several Christmas gifts. The staff has been extremely helpful and wonderful to work with each time!

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    6 years ago

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    Ask the Community - The UPS Store

    The UPS Store - shipping_centers - Updated August 2026

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