5 stars for Matthew and Matthew only…read more I was returning a package for a friend as a favor (nice of me alert!) But I didn't look closely at the package to realize it was shipped via UPS (negligent of me alert!) Matthew gently informed me that FedEx couldn't ship the return, but he still went ahead and taped up my box and attached the shipping label (GOAT alert!) Shout out Matthew. Next time I need to mail something, I'll be rolling up to the FedEx Office Print & Ship Center on Mallory Lane for SURELY

My fav FedEx I pop in do my self service drop offs and get out in a couple of minutes. Staff is…read morealways friendly

Looking for a convenient mailing spot in Westhaven? Check out this fantastic local shop! They…read morehandle all your shipping and greeting card needs, plus they have a wonderful small selection of books and novels. The staff is always friendly and eager to help. Huge thanks to Susan Stark for running such a top-tier local business--and a special shoutout to Moishe the Black Lab for making every visit the absolute best! Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

These people are so nice and helpful!! Great experience! Definitely would recommend! They also have…read moreawesome Birthday, etc cards!

Went there today after registering for an appointment 1 week ago for fingerprinting. Had a date and…read moretime. Had email confirmation. They could not find the appointment. One guy was very, very nasty and tried to loud talk me. They tried little to help me trouble shot the problem. I left frustrated and upset. If you need fingerprinting sign up for some other place. Their customer service is horrible. I called the company that needed the fingerprinting from me and told them of the problem and they suggested make an appointment at the Nashville site and not to go back to the Franklin, TN site.

This is hands down the best place for anything postal-related! The ladies here are always so kind…read moreand helpful every time I come in. Thank you for your amazing servic

I have to be honest. The customer service is outstanding at this UPS store. That's why they got 1…read morestar. However, I need to explain our situation to warn others they may not know when shipping packages, UPS. I needed to ship 2 packages of family heirlooms to my brother from my father's estate. I used home depot boxes and packed everything carefully with bubble wrap and padding. I insured them for what I thought was for lost, stolen, or damaged. When the boxes arrived they were demolished. They looked like they had been retaped to hold together. A few things were broken inside. I started a claim, sent pictures, even comparable replacement cost. Total $300. Figured my $6000 insurance would cover. Wrong. After going to the store twice and costumer service number twice I was still denied for these reasons. 1) they have to pack it 2) it had to be packed in their boxes (they claim Home Depot boxes are for moving not shipping) 3) My insurance was for value not damage (still doesn't make sense). 1) They DO NOT explain why they should pack and use their boxes; it's the only way they will reimbursed if damaged. 2) They DO NOT explain insurance policy and that insurance does NOT pay for damage. Please ask questions when you ship boxes cause THEY DON'T explain anything. And that's why the poor rating.

This UPS Store is located in the larger complex that is home to Kroger, DSW and a few other major…read moreretailers. It sits on in the smaller off-shoot area a few doors down from Jersey Mikes. Parking is no issue as there are plenty of spots in front or to the side given its location in the shopping center. Most of my visits here have been for Amazon returns and each time I come in, they are quick to assist and friendly while doing so. Never an issue. I have also mailed a package out and again experienced zero issues and nothing but friendly assistance. I work in Franklin, so I usually save all my UPS needs for office days so I can pop by this location.

I came here for the first time today, service was friendly and quick. However, I must add, I was…read morecompletely shocked and blindsided at the up-charge on stamps. The price is $25 a pack! I bought 2 and paid for them before I realized this. When I asked, wow, stamps have gone up THAT much since last time I bought them, he said there's a small add on for not having to go to USPS and stand in line......I don't feel $9 for 20 stamps is an appropriate "convenience up-charge fee" for a pack of stamps.

Cannot sing my praises high enough for the customer service of all the staff here at this location!…read more I needed to ship about 20 large boxes as part of a cross country move and about 9 of them were wardrobe boxes. Not only did they come to pick them up for me at my home (and drive me to the store and take me home again) but they also advised me on the way pricing was done (that it's done mainly on volume not weight) and so that if I was able to fit the clothing down into some of the smaller boxes I had left over I would save HUNDRED's of dollars per box! Then, on top of that they actually helped me to repack all of said boxes on site for no fee. These guys are fantastic and it's clear that the owner Pratik sets a standard of excellence and high integrity in his store. I have also utilized this location for Notary services previously, which went smoothly. Every time I have stopped in, there is almost never a line and this past time there was a greeter who literally held the door open for me when I walked in! If you ever need to use UPS in Franklin, this location is your best bet hands down! Thanks Pratik, JP, Connor and team!

I have a mailbox here. USPS confirmed delivery to my box, but the store did not put it in my box…read more Employee just shrugged his shoulders and suggested I contact USPS. How convenient! Made little effort to see if it was misplaced in another box or checked around. Don't recommend getting a mailbox here!

Love this place. My only thought is - where are holiday hours listed?! I drove all the way here…read moreand you're closed at 2pm on new years when it says 4pm on yelp. Usually place post changes for hours.

Great place to drop off large packages for shipping as well as those packages you want delivered…read morefaster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.

This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong…read moreaddress. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!

Staff is nice, but this is not the location for your Amazon returns. I've been to this location…read moremaybe 5 times for returns and 3 of those I have been turned away. Scanner isn't working today we can't do returns, we don't have any labels, we don't have any boxes. There is always something, but it's also a matter of customers waiting in the designated return line for some time before an employee addresses it. Almost like that's not my "section" not my responsibility to inform anyone kind of mentality. I've been to two other locations many times without a problem.

I believe Staples has Amazon Returns to get people to shop in their store. A few weeks back I came…read morein for an Amazon Return and no employees acknowledged me. After about 5 minutes I ask someone in the print area if someone was available to do Amazon Returns. She simply said, You just have to wait! I told her I am not demanding just asking. She just looked the other way. No acknowledgement, no someone will be with you soon. After several had lined up at the Amazon return counter a staff came over and did my return but let me know that they didn't have we enough staff to do this and he would probably just shut down the Amazon Return station soon. Not having staff is difficult. I understand. I thought maybe it had been a hard day. Then I remembered it was Saturday at 10:10 am and Staples had just been open for 10 minutes and the staff I encountered were already tired of customers.I realized I was not welcome at Staples. I don't believe anyone would have been upset if they had to wait if they were shown a bit of human kindness.

I just have to brag on Brittany Danner working the front counter. She is an absolute gem! A couple…read moreof other people were also standing in line and agreed that Brittany was such a pleasant person. Her disposition and genuine love of her job was obvious. FedEx, I hope you see this review and are paying her well enough so she will stick around. She's worth it and you probably already know you have an A+ employee.

We were supposed to receive a package BY NOON today that required a signature. Around 11:00 a.m. we…read morewere notified it would be here by "end of business day." Really? Some of us are busy and have real jobs and rely on information as it relates to our schedules and/or important deliveries. I called FedEx around 12:30 p.m. for an ETA and was told on the phone by the representative "it's very close and will be there before 1:00 p.m." For some reason, I deemed this information reliable and once again realigned my schedule. 2:15p.m....... nothing. I called again and was given a case number and told the facility would "call me shortly." It's now 4:25 p.m. I was never called and still have no delivery or information.

The best in the world hands down!!! Stoney and Dana are a great team!!!They are the best!!!! They…read moreare passionate and really care about their customers and the shipping. It's not just a package!!!!! Great service, very personable and knowledgeable and will try their best to make sure your happy and confident with your shipping!!!! This is so convenient in this area!!! I just had two overnight packages and Stone was a tremendous help!!!!!! Keep up the good work and everyone please spread the word!!!!!!! Thanks for all that you do. We really appreciate it and good luck with all your endeavors. -The couple that moved to Dallas!!!!!!-

Postal Annex is my go to for printing and shipping. Staff is courteous and friendly. I'm always in…read moreand out quickly although some times of day can be a little busier, but that's how any business is. Highly recommended for efficient service!