Needed signature notarized. Clerk was ready and willing to accommodate me…read moreI use the ups store for my Amazon and Temu returns again very ready and willing to accommodate me

This UPS Store refused to notarize a document even though the request clearly met North Carolina…read morelaw (§10B-3(c)(i)). Staff was dismissive and rude, yet insist they did nothing wrong. Uneducated staff and owner. As if that weren't enough, the owner shared photos of my husband in a group chat--a bold choice for a business that apparently prides itself on professionalism. Poor training, lack of legal knowledge, and disregard for customer privacy make this an experience I cannot recommend.

I use this UPS store to drop off packages, usually Amazon returns. There is ALWAYS a wait because…read morethere typically is only one associate working at a time. Do not go if you are in a rush. Once it is your turn, package drop off is super simple and easy. The associates are not overly friendly. They do speak to you when you enter, but if you are looking for that good ole' southern hospitality, this is not the place. They do passport photos ( I have not received mine there, but I usually have to wait on them to take someone else's, which holds up the line). This particular day, I waited behind a passport photo session, and as I left after my turn there were 4 people waiting behind me to be serviced and only one associate.

Understaffed. 12 people in the store one person working. Nightmare for someone with a pre printed…read morelabel that just needs to hand off a package

This is by far, the best SA within 60 miles. I'm an avid thrifter and visit many SA's, but none…read morecan beat MY store. The staff is always friendly and most helpful!

This used to be the best thrift store in Cabarrus County. Yes, used to be. It has gone downhill…read moreever since they reopened after C*vid. That's part of the problem too - all new staff due to firing the old staff during C*vid times...ones who had been there for years & were so sweet. The new manager is a guy who frequently complains openly about people shopping in the store, has literally complained about having to check my cart of stuff because I "got too much" and it'd take a while to scan it all in (I had maybe 6 books, a couple of shoes and some small nicknacks - it wasn't a lot). He's also changed sale hours - day of - closing early because he felt like it. He does not make people feel welcome to shop there - it's like we're bothering him to be in the store. Also, the pricing has gotten really bad - it's frequently at or above retail now, which is so sad since this stuff is always clearly used and *given/donated* to the store, but they grossly overprice it. Case in point: A used coffee grinder for $24.99 when it's new for $18.95 on Amazon or $19.98 at Walmart. The clothes have been really stained, hole-filled, torn and ripped lately. I really hate how bad the store is these days... I went in recently and they were selling a side table that was missing two legs, but still had it priced at $39.99. It just makes me so sad since this used to be my favorite thrift store in the area, and it's awful now.

I went in mid December expecting the lines to be insane. I was thrilled to be the only patron…read more Score! Service was fast and friendly, and parking was a breeze. This store has all the services you would expect at a UPS location. I typically avoid the Concord Mills area, but this UPS Store may become a happy exception.

Great customer service! I use this location for all of my shipping. My wife and I recently had a…read morestack of documents notarized and it couldn't have been easier.

I had a print job that needed to be completed on short notice. I went by the store with a printed…read moremock-up to get an estimate, which they supplied. The print job, in PDF form, was submitted online, and it was ready 24 hours later. The results and quality were top notch. I was very pleased with the results. Special thanks to Brady and Kester for a great customer experience!

This is a very convenient location. They are always friendly. The service is prompt. I love…read morebrowsing the books and stationary.

Needed to purchase office chair. there were only two employees visible in the store. One cashier…read moreand one working the print area. Obviously the manager here has an I.Q. of room temperature for not having staff available. I don't spend money for poor service and absolutely won't spend my money with zero service. Might be a place to buy paper clips and that's about it. You have been warned.

This store is located in the old Carolina Mall, next to the former Sears Automotive building…read more There is plenty of parking since there aren't many people going to this mall. There is minimal staff but they are helpful with finding products, even if it's online. The amount of inventory and choices are not good here. Copies and supplies are still the main focus at this location. I suggest searching online these days.

The guys working were super helpful and saved me about $5 on a box that I needed. Fast and…read morecourteous. Absolutely going to keep using them for my shipping needs.

Took a package in nearly two weeks ago to me mailed to my father in Columbia NC. The package has…read morestill not arrived. Went back to shop yesterday to check on shipment. After waiting in line for nearly 10 minutes I spoke to the lady. By then there were about 6 other customers behind me. I explained my situation and she was unable to find record of my shipment. She seemed frustrated that a line had backed up and did not want to Search for my order. She asked if I could leave my number and she would call me. No return call as of yet. I would not recommend doing business with this Establishment. Cannot give less then 1 star

We were sent here by larger shipping center when our packages could not be delivered without a…read moresignature. We met Ailiana (sorry about spelling - sweet dark haired girl with glasses). She was extremely helpful and went above and beyond to find our packages, one of which was at her location and the other 5 back at the larger facility. It is people like her that give a business a great public face and reputation. We appreciated her diligence and follow up.

I needed to return a modem for AT&T and didn't wamt to bring it to one of their local stores. This…read moreFedEx was conveniently located a mile away from me. The parking lot is pretty tight, sharing this space with 4 other businesses. The employee was very helpful and even suggested taking a phone pic of the receipt, just in case I misplace it.

The Notary Kim was helpful, friendly and incredibly kind! She went above and beyond to make sure my…read morepaperwork was taken care of! Great service!

Make sure to call ahead to see if all services are available. Their website explicitly mentions…read morethat notary services are open on Saturday for the convenience of their customers, but when I arrived I was told there wouldn't be a notary there until Monday. 2 stars because the guy running the counter was pretty great.