Everyone here is always so helpful. Today Mattie went above and beyond today and I am so grateful!read more

Awesome layout good vibes good people! Always willing to…read morehelp. THis is what Florida needs: Post Mail: Kudos*****

I went into this store with a few printing projects and I have to confess I was blown away by not…read moreonly the expert assistance I received but the overall good nature of all of the folks working there! What a great team! I would like to especially thank the wonderful, patient and knowledgeable gentleman who helped me - Tracy Tarrab! He went above and beyond to help me get my print jobs done and I am forever grateful! I had been in the store before usually with Amazon returns so I knew how polite and friendly they were but this time I was there long enough to see how they really treat everyone pleasantly and politely! Highly recommend UPS Tarpon Springs!

Horrible experience! Rebecca Goniwich is one of the rudest ladies I have ever dealt with. I am from…read moreout of state and she refused to accept my Amazon return. This is an authorized return center for Amazon. I advise customers to avoid this place!

Fast knowledgeable service every time. Sometimes I even get the helpful friendly manager too but,…read morequick and easy every time.

They are especially fast in this store. Made my return super easy. Was worried about the 30-day…read morereturn. But they got it done for me.

The moment you walk-in, you are greeted with a warm smile and a friendly welcome. Both employees…read morewere helping others at the time. However, they stopped for a moment to let me know they will be right with me. That itself is when you know you will have a great experience. A simple acknowledgment. Mya, who helped me, reviewed my information to ensure a proper mailing destination. Overall, I left the store feeling very comfortable knowing my mail will be handled properly, on time, and with no hassles. Thank you, Mya! That was an important document that I was nervous about sending out from the beginning. I wish I had done it sooner should I have known it would be this easy!

This UPS location is wonderful. Their staff is knowledgeable and patient; they are always cheerful…read moreand happy to help however they can. We went to the branch recently to mail a package to our daughter, who is studying abroad this semester. Patrick helped seal the box and do all the customs paperwork. He took his time to make sure he did it correctly and completely. Unfortunately, the costs to ship even a small package to the UK are astronomical, and we decided that she was just going to have to do without an Easter basket from home this year until she is back home. I mean, I love her and all, but $300 to ship her Peeps? I don't think so. Was Patrick upset that he'd spent all that time and we weren't going to mail the box? No. He was an absolute professional and understood that we had changed our minds with new information. Thank you Patrick, for helping us with this task. You're the best!

Been outside for 15 mins and still not open at their posted hours…read more Wasted 30 minutes driving here for nothing- horrible way to run a business

Tom Terrific here with another honest review…read more I ran out of the UPS Store in Holiday as fast as I could. Horrible customer service. I went a few miles north to this UPS Store where the Burlington and Publix stores are. I was greeted by the lady and explained i wanted to ship some items. She took the time to take care of all the details for me including using her own phone to help me out. I gladly paid the $2.50 printing charge, she put the return label on and out i went, as happy as a lark. These are good people in this store. They care about your package and YOU as a customer. This is my store from now on. Feel free to make it yours.

To follow is our response to the person who posted a reply on behalf of the UPS Store Little Rd…read morewhere our phone disappeared. I wanted to give a fair and open response for all who have kindly interacted with my initial post: Some of what is recounted in the post is fairly benign and relatively accurate, apart from several blatantly incorrect statements that you make. The post states, "The staff member also asked if he wanted to put insurance on it or pack in a different box to avoid being detected or getting lost." This is patently untrue, no such statement was made to him. In addition, the outer box was in pristine condition and had no identifying marks (such as iPhone branding). We have had only one conversation over the phone with the owner/manager and it was at the end of this process. We left 3 separate messages at the store with our number and got no response or return call. It was at that time my husband went to the store. The female employee did help, and was responsive within what she was able to do- we have never said otherwise. She did bring my husband in the back of the store and gave us the high value sheet (which we agree that we received and have submitted to UPS as part of the loss/theft claim). She did say that they would have it on camera but it would "probably not be any help because a label was created at the store and the driver signed for the package but you wouldn't see the exact package he signed for." We agree that we were not satisfied, why would we be? Your store lost the phone, and we were told the only way we could possibly do was to submit a claim online to UPS. The store did not take any responsibility for losing the package at all, and until the post above where they state, " the package was lost somewhere in the warehouse" - should it really matter where it was Warning about shipping from the UPS store at 3152 Little Road in Trinity! Your high value packages are not safe! We have used this store very regularly (2-3 x's per week) for several years, and will no longer be using them as we believe that a theft of our package has occurred and the store is doing nothing to resolve it. On October 17th, we shipped a package to our daughter at college. We insured it and the cashier asked what it was..we told him it was a phone and paid extra to do so. We were guaranteed that the phone would arrive to her in 2 days, which was very important as she has a medical condition which she needs apps on her phone to monitor. We began to monitor the tracking number and it continued to not show as shipped. After 2 days, we began to check and ask the store, but it became very apparent that the package was not going to arrive to its destination and nobody knew where it was. We called several times and the phone was not answered, and finally had to go in person. When we inquired at the store, they claimed that they gave it to the driver" because it was a larger ticket item (they called it a "high value item") , but UPS tracking never shows it being scanned into the system. When we called UPS, they claim that they never received it from the shipper. Interestingly, when we visited the store, one of the workers said that "this is the third phone that has disappeared like this" in recent months, and it has always been an order handled by a specific worker. We believe that the phone was stolen either from within the UPS store at 3152 Little Road in Trinity or in cooperation with a UPS employee who drives the trucks. To date, the manager has not been helpful or responsive with our concerns. We are incredibly frustrated and upset. We are working class people, and the phone is very expensive and our daughter needs it. But then, to have the UPS franchise and UPS handle this with such little lack of interest or care, and not to take responsibility at all is disgusting. We have been referred to the Claim Department but there is basically no way to call in and speak to anyone and is done totally online. The store doesn't take responsibility nor does UPS it seems. The owner of the store, Parth, is also the manager and has not done anything to support this being resolved. We call on the published number and get no answer. Since the value of the item was over $1200, we spoke to the Pasco Sheriff and it is considered a felony. However, it does not get handled by the SO but is handled only as a civil matter. Please feel free to reach out in our DM's if you have had a similar and documented issue with this particular store, as we are preparing to pursue this through a civil suit if needed. We have also reached out to local news and would like to share especially if others have had a similar issue with this UPS location. At minimum, we wanted to share our experience and caution anyone to not ship from this UPS Store at 3152 Little Road in Trinity as your package is not safe. At minimum, it was "lost" and they are not doing anything to rectify the situation- at worst, they are stealing packages of high value items.

Customer service is always best at this UPS! I will go out of my way to go to this store.read more

I've been a customer since dinosaurs roamed the earth, and every one of their staff treat me as a…read morevalued customer, because I am. In some cases, the staff have more knowledge about the carrier services (usps, ups, fedex) than staff from them there carriers. Each of their employees is a great representative for the business! SG

I've been going here for my shipping needs for years. The best and most trustworthy for…read moreinternational shipping, in my opinion! My packages always make it to their final destination and I trust no other place. The staff are always kind, courteous, and friendly. I'm so happy they're located close to my home.