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    The UPS Store

    3.9 (24 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 1 week ago

    Services - The UPS Store

    Shipping centers

    Document binding

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    Email from the store to me

    Went back had the same experience as before except this time when I left the man working followed me outside to tell me I'm the problem which was literally insane. I'm leaving and you're following me out? I was not asked to leave I was leaving upon my own free will. Last time I left a review they expressed their concerns and offered an email if I needed further assistance. So I had the same issue there again. UPS store #3879 will try and charge you to tape your box shut even if you only need 6" of tape. Go to any other store they'll just tape it and move on. Even the post office will make you tape it yourself but they'll hand you a roll of tape for free you use it and you hand it back. I bet they have a pallet of tape in the back. Anyways it is the stores practice to reply to negative reviews and offer up their concerns and share their email with you. Based on the reply to my last review I did not expect them to attempt to charge me $3 for 6" of tape. And I really didn't expect to be followed outside by the employee working this morning. Please see attached at what actually happens when you email them. They only reply to 1 star review to save face. Go to legit any other ups store.

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    19 days ago

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    Local

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    28 days ago

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    Local

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    4 months ago

    I love the UPS store for scanning and emailing important documents. They are always fast, friendly and helpful.

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    Photo of Local

    Local

    Helpful 3
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    9 months ago

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    Local

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    1 year ago

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    Local

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    5 months ago

    Helpful 0
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    4 months ago

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    Local

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    2 years ago

    Business owner information

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    Local

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    7 months ago

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    Local

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    2 years ago

    Business owner information

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    Local

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    2 years ago

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    Local

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    Photo of Mark R.
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    5 years ago

    Helpful 3
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    2 years ago

    Excellent service from Layla helping me with a return to Amazon. Friendly and Very Helpful when I didn't the have a clue.

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    Local

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    2 years ago

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    Local

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    3 years ago

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    2 years ago

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    Local

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    Photo of Cara D.
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    4 years ago

    Helpful 1
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    Photo of Juliet H.
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    9 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    8 years ago

    They are always super fast and they have great customer service! Whether it's to mail something or pick something up they are so helpful.

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    7 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    This is my local UPS store in Jacksonville, Florida.

    Mentioned in 2 reviews

    Read more highlights

    Goin' Postal

    Goin' Postal

    (63 reviews)

    Southside

    Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

    I had such a great experience with Alma at Goin' Postal! Even during an incredibly busy holiday…read moreweek, she went out of her way to accommodate my fingerprinting and package drop-off quickly and efficiently. Her customer service was truly top-tier -- she was patient, organized, and made the whole process feel effortless despite the rush. It's rare to find someone who handles both the workload and the customers with such kindness and professionalism. I'm really grateful for her help and highly recommend seeing Alma if you want fast, friendly, and reliable service!

    Staples

    Staples

    (24 reviews)

    Southside

    Wow, what a lack of service in the San Jose store. I'm on vacation here from west coast and stopped…read moreto get a document printed off my thumb drive. Gladys, the print rep said it would take about 1 hr for the print. Therefore I said can you print out a color copy, so I can see print before placing the order & waiting for an hour. Gladys told me it would take a half hour, She said you can get it faster in the copy area. I asked can you show me how to do that, I'm a veteran from out of town & not familiar with your system here. Gladys said just follow the prompts & it will walk you thru it. There was no other customers there when I came in print area. Another employee came over when one other customer walked up. Gladys or no one else was willing to help me. Who is the strore manager for this store?? I'd like to file this complaint!

    I have a printer that I can print from my phone until I really need to print something and then it…read more...bla, bla, bla! So I go to Staples and the "printer angel"Gail helps me (a lot) to save to cloud, find and print on one of their machines! Wonderful but the question remains why would my printer not print ...welllll... yes the three colors are out but I have black ink still so what's the problem? Cameron (printer angel) explains (nicely) even printing black little bits of color are still used so need color cartridges in there too. So I bought 3 colors. The team here were great- they accepted my problem, solved it and didn't make me feel like a computer idiot! Thank you!

    The UPS Store - shipping_centers - Updated May 2026

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