the staff here is the best - always patient, willing to help and go above and beyond what's expected. Kudos to their customer service - they set the standard for everyone! I wish corporate would give them an auto door ; very hard to navigate entry when your hands were full and I wish the landlord would do something about the parking lot! BUT - the UPS store is the best! Katie S. read more

I took an item in to be packed and shipped. Jennifer took care of me and I found no issues. She entered all the information that was needed and process the shipment. I never had a bad experience at this store. Service was good. read more

This is a wonderful UPS Store. The staff is knowledgeable, cheery and ready to problem solve. I have used this location for years now and have experienced consistently good service. read more

I gave a harsh review in the past. I must say they have really improved! Last few times I have stopped, they have been quick and courteous. Please keep up the good work and I look forward to my next visit. read more

3/10/23 This store packaged two VERY fragile items to go from Jamestown to Colorado Springs, CO. They arrived--on the date that was specified--in pristine condition. Their service was so professional and efficient and kind. All details were worked out to my extreme satisfaction. Thank you so much. read more

This location is right at the very end of a large popular plaza on Foote ave. I noticed them because they are next door to an amazing nail salon. They are a decent sized store and staff is great. Even during the holiday rush they are fast. read more

Pretty much a crash and burn. Same lady that send many items to a certain address was unable to send our package. I think maybe she's on drugs or something idk. read more

Stopped in to get a few items printed as my printer is on the fritz. The young lady behind the counter, Victoria, was super helpful and my printed items came out great. Reasonably priced - Couldn't ask for more. read more

Customer service is top notch here! They made recommendations that I didn't even think about. Thanks for the help! read more

My partner & I visited this place on Tuesday, July 12, 2011 at 11:14AM. We just came here to drop off a package that was already sealed and had a prepaid label on it, so there was no financial transaction on our part and we were there very briefly. There were no other customers in the store at the time of our visit. There seemed to be only 1 staff member there and it was a 40-something, blonde, average height, average muscle build woman (with glasses I think). PRODUCT: The place looks well stocked with shipping supplies at first glance. We didn't buy any, so we didn't really look at them. SERVICE: When we walked in we saw a lady in the back working. We proceeded to walk up to the counter and sat the package on the counter. She yelled out to us from the back and said she'll be with us shortly. We waited a couple minutes. When she came up to the front she asked my partner to put the average-sized package on the scale for her. Then she scanned the bar code on the box. After doing that and a couple of things on her computer she asked my partner to set the package on the floor in the back of the store for her. As my partner was doing that she walked away. Our package was medium size and was not heavy. She was not handicapped. She never touched our package at all even during the bar code scanning. I don't recall her saying "Please" either when she asked for the package to be placed on the scale and when it was placed at the back of the store. We both left the store thinking that she was a total Bitch and that was putting it lightly. It seemed like she's been working there way too long. 2 stars lost due to rude lazy staff. CLEANLINESS: The store seems clean. I don't think there were restrooms for customers and didn't use them. ATMOSPHERE: The store itself has a nice atmosphere, but it was overshadowed and seemed very unwelcoming with the blonde woman working there. 1 star lost due to bad staff atmosphere. OTHER NOTES: The store was part of a giant store front mall with everyone's parking lumped into one. The parking lot is very hectic feeling and it feels like you're going to get into an accident there. read more

When my mom received a package via UPS from a company that was trying to scam her, the staff at this store helped me find the right number to call to have the package returned at no cost. Thank you!! read more

Everytime I go inside the people are polite and have even helped me save money when shipping packages.