Tom Wilson replied to me and realized that I should not be lumped in with the rest of the customers that abuse the mailbox service. I am a veteran. I'm honest and sincere. It was obviously a misunderstanding. Martha did not see that in me when I applied for a box. Even though I was wearing an Air Force parka at the time. None the less, she did what she did. Tom refunded my entire annual box rental that I initially paid. He is a good man. He tends to work on the weekends so if you want great service, visit during the weekend. I know I said I would never return to the UPS Store ever again but I will visit there when Tom is working. read more

This is one of the worst ups stores ever they are so rude interrupting me everytime I've had a problem with you guys so many times and complained fix up and tell your delivery workers to stop being so lazy and get off there ass to drop off the package read more

Everything else in this store is of a high quality except for "Refund practices" during the first 10 days of a contract with the store's mailboxes. Under the Consumer Protection Act I have 10 days to decide if I am happy with my choice and if not, get a full refund. When obtaining a mailbox from the UPS Store located at the Clock Tower Plaza on Norwest Road in Kingston, ON Canada, everything went well, with courteous service but a few days later I changed my mind and wanted to cancel my contract for my mailbox. Everybody kept putting me off and said I must talk with Martha Wilson. She is extremely difficult to pin down and talk to. By the time I got to talk to her it was twenty days later and she professed that there was no refunds after signing a contract. I know my rights within the Consumer Protection Act. My contract was for 12 months rental of a mailbox and she refused to refund my money: $253.00 worth. I was even willing to forfeit the first month and she said no refunds, period because it was their policy. Their policy is in direct conflict with the Consumer Protection Act of Ontario 2020. The UPS Store at Norwest Road in Kingston, ON Canada is breaking this law using unfair business practices. I am not impressed. This situation could have been sorted out in a simple manner but Martha Wilson decided not to. I won't be taking my business or my corporations business to the UPS Store ever with this kind of Customer Service practice going on. Not impressed at all. Vaughn from Kingston read more

Honestly the worst experience I have ever had in regards to customer service. They don't know how to do their job. Rude. Unorganized. Honestly I will never use that store again I would drive an hour never to have to deal with Martha again. They are cold hearted. To much to type. Don't do business with them. I would be happy to explain my reasoning further. Save yourself the headache. Use fedex read more

I've sent multiple packages for business through this location and always had very positive results. Not only were the staff very friendly and helpful but also fast and knowledgeable with anything I wanted to ship. I would recommend this store for your shipping needs. read more

I love this store and Martha and Sue. I have had nothing but great service and smiles every time I have gone. I am very sorry this lady was upset with the girls, by all means they are not lazy and quick to wait on you and help you. I would not go anywhere else. helen caron read more