Tom Wilson replied to me and realized that I should not be lumped in with the rest of the customers…read morethat abuse the mailbox service. I am a veteran. I'm honest and sincere. It was obviously a misunderstanding. Martha did not see that in me when I applied for a box. Even though I was wearing an Air Force parka at the time. None the less, she did what she did. Tom refunded my entire annual box rental that I initially paid. He is a good man. He tends to work on the weekends so if you want great service, visit during the weekend. I know I said I would never return to the UPS Store ever again but I will visit there when Tom is working.

This is one of the worst ups stores ever they are so rude interrupting me everytime I've had a…read moreproblem with you guys so many times and complained fix up and tell your delivery workers to stop being so lazy and get off there ass to drop off the package

This service is trash every delivery never shows up the day of as it always says the address is…read morewrong and after multiple phone calls they even admit it more then likely the drivers stupidity I wouldn't used them personally to ship my trash and this is the kingston ontario location

This establishment is utter trash! If I had to rate UPS on a scale of ten I would give it a -69…read morebecause I felt like it f*cked me. I walked in there with a birthday card sized parcel which they charged me 25 dollars to send domestically, in other words its a rip off. If you like being scammed this is a perfect establishment for you to send items through however, if you don't like being scammed you will steer clear of this dog sh*t service. In summary, this place sucks and I would not recommend it to my worst of enemies.

We have been using this US location for years for cross border shopping and we have always had…read moreexcellent customer service.

It was supposed to open on Sunday at 10:00. It didn't. There were no postings of any hour changes…read more I called and no one answered and there was no voice mail stating if they were open or closed, it just kept ringing. I waited an extra 20 minutes (10:20) and finally gave up. If they did change hours, the should have posted it; and have a recording of the store hours so no one is there waiting. I hate incompetence.

I am very very disappointed with their service. My family went Dec 19th (mid week) for the second…read moretime to get 3 packages that the Corporate Center couldn't find the week before. It took almost 4 hours for my wife, son and daughter to find their packages, and get this, they had to look for them on their own. The staff could not find the packages, nor did they have any record of them. After several hours of searching through unorganized piles in the back, my family did manage to find our packages. Others in line were not so lucky. The Corporate Center staff is fortunate that the line was comprised of polite Canadians, because it could have easily become and angry mob. I have told many people to stop using the UPS store and start using The Corporate Center, but I'm afraid I can no longer recommend their service in any way shape or form. It seems that just like the UPS store they have far exceeded their capacity. But seriously Corporate Center, if you are reading this, GET SOME SHELVES AND LEARN HOW TO SORT. It's not rocket science. Both my son and daughter said that given one or two overnight shifts, the two of them could have done a decent job of organizing the place. If you need a package between February and October, you'll probably be okay, but anywhere near Christmas, stay away. Sadly, this forces me back to the UPS store, who, while being slow, rude and disorganized, have only lost one package in 10 years - much better odds. And sadly, the other options in Ogdensburg, require a special customer number that cannot be entered into text-only name fields on most online merchant sites. Judging by the very negative comments from the people in line, I'd say this is the beginning of the end for the Corporate Center. You had your chance, and you blew it.

The first experience with them they couldnt find my parcels, second one they told me my parcel…read morewasnt there on Wednesday when i called but they had received it Monday. I called the owner and expressed my concern. Instead of were sorry she told me she didnt want my business and dont come back, then she hung up on me. Great customer service from an owner Marlene Chapple. Now looking at all these negative reviews its a wonder this woman is still in business

This last shirt order I had, has sent me around the town on a hunt more than others! After not…read morefinding crewnecks in XL in stores and online, and trying to find an inkjet printer I ended up at UPS. I called staples, only laser jet printers in case you were wondering. I called Coughlin Printing Group, they have inkjet but can only print on regular paper and canvas and offer larger printing sizes. What I needed was an 8 1/2 by 11 transfer sheet (iron on) printed to complete 2 child crewnecks for Black History Month. I called this UPS location and the rep stated he did not know if the printers were laser or inkjet, he'd never been asked the question before. I asked if there was a manager or anyone in the store who knew and he stated, there was not. I asked for the printer type so I could potentially google it. He placed me on a brief hold. When he returned he said it was my lucky day as the manager had just walked in and confirmed the printers were inkjet. I headed to UPS ASAP! Once I arrived, there are signs on the floor for social distancing and hand sanitizer is provided. The manager, Bob is who ended up helping me. I emailed my images to him and he was able to place them on a single page and convert the document to a pdf. He printed a test sheet to ensure it was the quality I wanted. Also to figure out how the transfer paper needed to be loaded into the printer. Once all the kinks were figured out, we printed my creation and I was all set. Took about 30 minutes but I was in no rush. Bob was super patience and helpful. He was insightful, paid attention to detail and made sure my needs were met. After finishing up, I asked what my bill total was and to my surprise, Bob replied nothing! He said you bought your own paper and we figured this out together while you waited patiently so you owe nothing. This was sooo unexpected and if I could have left a tip, I would have. Great customer service is NOT dead everywhere and this UPS proved that. I will definitely return for all of my future printing needs and I recommend this UPS and especially Bob! I'm willing to pay any day for services here! Check out the final product in the pictures that I created!

What a great staff.Always friendly and willing to help with all my shipping needs.Shipping with UPS…read moresaves me allot of money over the local post office.They even help me with the claim process when needed.