Waited 20 minutes inside with no a/c, at least 10 in line 85 degrees with all of us sweating. One employee working. The other man in a black shirt named Austin ignoring the long line. Slowly counting money with a sour face. Bad customer service. Bad owner to make employees work in 85 degrees and not training his employee that customers come first! read more

Gabe was a big help! He went above and beyond to make my transaction easy and seamless!

Called to ask about a notary. Was put on a brief hold, 16minutes later, the associate ask me what did I need, not a sorry for holding. I ask was told only available on weekdays. then hung up on me. Horrible customer service, i can help with this issue, fire the owners and hire a customer service driven owner. Simple not hard! read more

Great location! I work from home, so I always go here for my copies, faxes, etc. Vincent is my go to guy! Thanks again good sir for the awesome customer service! read more

This store is ridiculously dirty and disorganized. Keep your tracking, they will lose stuff. Also, staff are always super salty. They Find any reason to tell you they can't do something. read more

This location does not answer the phone during business hours. I called multiple times.

On their website and on the phone when you call them, they state they can notarize items for you. I drove up here to get two items notarized to renew my concealed weapons permit. They took one look at the form and told me it is against UPS policy to notarize such items. I did not realize that they would have an opinion on what should be notarized and what should not. Yet UPS is now against your right to have and bear arms? Now I must go somewhere else to get this item notarized. If I could give them negative stars, I would give them a -5. I will never be back to this business again. I have called, twice at the number listed in the response below, but have not been able to get in touch with anyone??? read more

Gabriel provided excellent service today!! He was very polite, professional, and friendly! While the wait in line was longer than expected, his service and care made up for the wait! Thank you, Gabriel!!! read more

I don't like UPS. But sometimes you need a particular service so they're a necessary evil, right? So we needed a document notarized and reserved an appointment for Monday morning (Monday morning is the only time during regular business hours that both of us can do without taking time off work.) So we got there promptly and the employee flips through our document and declares the "affidavit is wrong." We attempt to clarify but she literally cuts us off mid-sentence and refers us to a mobile notary instead with a business card. We'd already tried doing a remote notary online last week and the computer system kept having errors. So now we are delayed ANOTHER week, thanks to UPS being wasting our time. Useless! She wasn't even apologetic or helpful. As if we were wasting HER time apparently!! read more

I bought a Graphics Card for a Computer from Amazon that i had to return, so i chose this store. After some months, I come to find out the amazon had never received the return. Now i'm down $400. DO NO USE THIS LOCATION FOR YOUR EXPENSIVE RETURN read more

I had a great customer experience today! I needed several items printed and they were fast and cost effective! Thank you!!!

In person is great. They do not answer their phone and when you leave a message, they do not call back. Use USPS or Fed Ex instead. Replying to UPS response: I wish I did not have to post, but this was the second time you did not pickup or return my call. I got your voicemail. I found another shredding service and a place for a package. read more

I had a number of returns today, (large boxes). Jessica was very patient and helpful! One of the labels didn't work and she didn't make me feel rushed or anything. I never have had a problem with this location, they are all friendly and very helpful! Thank you Jessica for taking your time to help us out! read more

They have an Amazon area that you can do your own return. I like that. They are always busy!!

It's around 1:40 pm and I thought it would take forever to return something from Amazon. There were 6 people ahead of me but I was out I. Less than 5 minutes! AWESOME! read more

The UPS Store - Outside - Shipping Centers Near Me - Kyle, Texas

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No desire to achieve customer satisfaction. Not friendly or helpful. Avoid this location. After further review of other reviews it seems the person I interacted with was in fact the rude, unhelpful, unfriendly, female manager that others had bad experiences interacting with in all the one star reviews. She had no desire to help a customer and based on her lack of customer satisfaction skills I am sure I am not the only one avoiding this location. If I could have given lower than one star I would have as this location is not worth a one star review. read more

I am here all the time for personal reasons & for my clients and this is the hardest working store! They are always so busy, but remain helpful, polite, and personable! Jessica, Joey, Peter, Claudia, Austin, Trent are all incredible at their job and make returns, printing, sending client packages, and difficult situations easy! So so grateful for this team & all they do! Can't express how fabulous they are! Best UPS location out there! read more

We were traveling for Christmas to California. My house sitter dropped off my daughter's fits to ship them to my mom's. They never arrived. I called and left 2 messages and my house sitter went back and checked and filed a claim. The item was never scanned into the system so all the presents in the box were gone. They never returned my calls. We had to have someone physically go in so that we could have human contact and there's nothing they could do. That was December. They gave us money back when I produced the receipt for what was shipped but we failed to purchase insurance so $100 was the max. So we lost money on it and my 16 year old daughter got nothing for Christmas. But that's not the worst... My 16 year old daughter bought 4 dresses on Amazon in different colors and sizes. She needed to return 3 of them. She took them to the UPS store with the return code and dropped them off. There is no indication on Amazon that the items have been scanned in for return. They seem to have "lost" those as well! Apparently they're so disorganized. Do not trust them with your stuff ever! Find somewhere else! This store shouldn't be in business. And if you do use them and get screwed over like we have, call corporate and report it. read more

Professional, helpful, will advise if they fill you should use another service. Friendly

Went in today and brought a busted label. Trent and Anthony went out of their way to help me out and get my package shipped out on time. The best UPS store around read more

The kids that work here are great but the owner or manager is (are awful) first one was standing in front of of me talking with a large hunk of candy in her mouth (gross) do itin the back. Also, they need to take their notary class again. They are not notarizing the whole form only my signature. They turned me down because it wasn't a form they can sign. I questioned why and they could not answer. It was just a form saying I was who I was. Guess they lost out on $10.00 my bank didn't for free! read more

Bryce was very helpful, smooth transaction, very professional, very knowledgeable, caring and patient.

this store is well run the manager goes out of her way to help customers. The employees are professional, they try very hard to accommodate each customer. I have lived here almost 18 years. I think this is the best I have ever seen a UPS store . I have gone in when its totally packed and the employees are efficient and get customers out as quick as they can. read more

This is my go to place for Amazon returns. Amazon offers them as a free drop off location. This location can be a little busy, but the staff is consistently friendly and it's a really easy drop and go process. The last time I went, I didn't have my items bagged properly and the gentleman was so helpful in getting them bagged in the appropriate bags quickly. read more

I had a wonderful experience and great service. I needed help getting a few things in order for a work project under short notice, and Brice went above and beyond helping me with all of needs. Everything turned out perfect and accomplished very quickly. Thanks again! read more

Super friendly staff even if you're being a Karen. I'm a small business owner and regularly have large shipments to send out, usually overnight. The largest box I've shipped was $1400 and it was still a better rate than DHL and FedEx. The staff was helpful and patient as they answered all my questions. read more

My name is Brenda Haas Villalta. I use UPS a lot. But after this last event, I'm never going to use them again. They sent out five separate returns that I gave them to Amazon on the 18th of this month. . Amazon has only received one. Today is now the 24th and I drop these packages off on the 18th they never even got, scanned emails letting me know that they were in progress because they never got them. It's over $50 in merchandise that I have lost. The person was not helpful. He did not know how to de-escalate. He is not a problem solver he didn't even try to solve the problem. He just kept saying it's Amazon's fault. Guard your packages with your life and don't go to this UPS and Kyle on 1626. The day I went there they had so many packages in a pile behind them the employees could hardly walk. They said it was because they ran out of boxes. It was obscene. Again, don't take your packages here! And forget about them trying to help you! read more

Awful customer service. The manager was so rude people in line felt the need to speak up. They lost my labeled package. I've spoken to the claims department twice and they said only the store would be able to assist. The store said there was nothing they could do. It seems like this is a very common issue with this location. They are throwing away packages. This was a return so I should be compensated the amount. read more

Tried to use notary service twice. Too many restrictions on what they are able to notarize, they want to know your business, then determine they're not able to. Don't waste your time. read more

The store was busy this morning but the workers kept the line moving quickly. We were about to get a document notarized and copies made in a flash. read more

I always hate coming here. Their service is slow. They never have enough people to help me. I find their prices also very high. I have gone back to the postal service. At least they are reliable. read more

No smiles, no "welcome in", and no "thank you". There were about eight workers there and no one was friendly to anyone. I blame the manager. Why not make it a fun place to work and a friendly place for your customers? read more

friendly fast staff, we use notary, fax, printer, bc we dont have offuce equipment so we are able to access business needs here whuch we appreciate accessibilty and reliabilty here when business relations require paper copies or signed copies. thank you for your help! thank you for being there! read more

$3+ to print one page is absolutely ridiculous. There's no excuse for the price gouging. They should be ashamed.

I purchased a UPS shipping label to send a aerosol Perfume gift. UPS considers this a hazardous material and I purchased the label under that category. Went to the Kyle store and was told they could not accept it. They referred me to a Austin UPS store. The closest one is 10 miles away. Upon arrival, they happily accepted the package and did not understand what Kyle UPS did. Horrible service which cost me significant time. Very poor and incoherent business practices. read more

Fast, efficient, and most of the staff are friendly and helpful. Prefer this one stop shop to the local post office!

This place is always busy, the girls working there are very knowledgeable. Instead of getting upset at the lines and the tone of the workers there I can clearly understand that this place is a great resource to our community. That the workers there are super busy. Once you get in front of them to take care of your business they are super helpful, patient and they know their stuff! read more

Great store, friendly, helpful and knowledgeable. I have used many times and always been well taken care of

The employees here are ROCK STARS! They are quick, friendly and judgment free. I'm probably there once a week and they make each visit very pleasant. Thank you all for ALL you do! read more

i sent a international package. was told they could do it no problem. i paid a lot of money. they jacked it up. and three weeks of stress and tears, it finally made it but the label wasn't clear. they charged a ridiculous amount for something they shouldn't have done and then completely blew me off when i was trying to find my package it took 3 days for them to tell me it was sent to the post office and then shipped. i paid to have it delivered quicker than standard. i was told 3-5 days. it was 3 weeks. and again. zero care or apology. no offer to refund some of the money. it was 6 times what the post office would've charged for them to send it anyways. i tried to go to corporate just to reimburse the difference and got nowhere. the owner of this store blew it off and didn't care. it's shitty customer service. and i was using them for my personal and work stuff but not anymore. read more