I sold an item (laptop) on eBay and opted to have it shipped via UPS Ground. I took my item to the UPS Store and they boxed it up and did all the work for me. The prices are higher than USPS but I find they are generally more reliable and quicker than USPS. However, I had this one bad experience with them as the item was lost or stolen and my recipient/buyer never received it. Long story short, the buyer and I worked out the refund between us and then the UPS Store handled the claim and quickly refunded my money after their investigation was complete. I'll definitely continue using these guys! read more

I would like to say, to never come to this UPS location if you want to get discriminated on. They were racist and didn't want to provide service that were listed on their website. Please go elsewhere!! read more

The service at this store was incredible. I was returning my Verizon home internet router and they made is very easy. I was not inside for five total minutes and my business was successfully completed. The staff were nice and the building is clean and organized. There is plenty of safe, close in parking and it's located in a nice area of town. I will certainly use this business again and I'm glad I stumbled on this packing business. A solid value for the money. read more

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The customer service at this location was fast, friendly and comprehensive. The employee at the counter was also professional and polite. Good service is rare to find and this place shines as a result. Next time I need to ship a package, I will be sure to come here for honest and up front service. read more

package delivered to the wrong address and never called back after the investigation. was to be delivered to my mother's house in Cleveland Ohio and they showed the picture of a red porch and my mother does not have a red porch when I call them and they said that they will investigate it will take eight days has been too much already and nothing called back read more

Luciana was very helpful! She made my Amazon return quick and hassle-free. Excellent service and a smooth experience--highly recommend this location! read more

Excellent service! I was helped immediately, in and out of the store within mins. Thank you Skyler for being helpful and friendly.

TLDR DONT TRUST UPS INSURANCE - ONLY SHIP THINGS THAT CAN BE REPLACED BECAUSE UPS WON'T TAKE RESPONSIBILITY FOR THE LOSS So so frustrated and disappointed with UPS. On April 28th I shipped concert tickets worth $800+ to family in California. I insured the tickets for the value and the staff at the store helped me do this. Naturally, UPS lost the tickets/package and has no idea where they are. UPS and this store are refusing to uphold the insurance despite having lost the package. After they lost it and I submitted a claim, I was informed AFTER THE FACT that tickets can only be insured up to $100. I wouldn't have shipped them OR paid to insure them if I was told this. Now I'm out the full amount of the ticket, this store says there is nothing they can do because they're a franchise and not responsible for the loss. Beyond disappointing and frustrating. I know the manager was trying to help me resolve the issue to the best of his ability but I was completely misled. Had I been given correct information, I wouldn't have sent the tickets and gambled losing them. read more

Amazing service and staff. During the Holidays season, they are especially attentive to the packages and client needs. I would recommend this location to anyone looking for ease when shipping. Jana is by far one of the nicest individuals I have ever met. She deserves the praise all to herself, but the entire Team is exceptional. read more

Went to UPS today and no line! 2 working the counter and I got Lalo; she was fantastic. I needed an Amazon label printed; there was a problem but Lalo and the man at the counter figured it out and my package is now on it's way. Lalo was patient, friendly, a huge help and had a genuine big smile on her face. I've had nothing but great service at this UPS. I don't mind the line because we all have stuff to ship and they do an excellent job. read more

Not too happy with the attitude I got from the clerk. We had to start a transaction over and I got some 'tude from him. The other guy seemed friendly and helpful read more

Only place I mail out packages. Employees are fast, friendly and great, especially Kyle

Send package with them and paid for priority shipping. Assistant assured me that my package will be delivered in two days. It's been a week now and I still have no idea where's my package. Manager said that they sent it through USPS and it's not UPS responsibility after if someone's "f---ed up". When I asked manager to call USPS he said that he's got no time for this. Suggested me to go to USPS by myself and figure it out. And I got time sensitive package, that's why I paid almost 20$ to make in two days. But this store just took my money and transferred my package to USPS. I wouldn't recommend this store to anyone unless you want to pay them to send your package to USPS, but I guess you can do it by yourself. read more

Now I know why they received 5 stars. The employees here are marvelous! Service is their top priority. Also not expensive to print, unlike Staples. I came here with Hubby and niece after our breakfast because I have to print something for the business. Very pleased of the service and friendliness. I think the employee who helped me is Robert from the card he gave me. I came back the next day to print more. They treat you really nice at this location. Go UPS! I recommend this place for printing or get some emergency supplies. read more

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this ups delivers to my aprtments super late knowing customers will get their packages late and also when picking up automatically puts a tag on door without knocking read more

Great customer service. Fast and friendly. I got my package shipped off and feel like it is in safe hands.

I'm a regular customer here. In any business the staff makes or breaks the reputation. This place just constantly gives a five star service. No matter how busy they are! Always with a smile and never forgets to say thank you. I look forward to dropping my packages off or just simply picking up my mail. They're friendly but keep their professional persona. Tricky line for some but not this group. Great group! read more

Brendan was amazing! He doesn't beat around the bush and helps me with all my shipments. 10/10 do recommend this location! Everyone is so nice! read more

Busy day prior to the holidays. In and out in minutes. Staff were cheerful and it didn't feel retail-faked (please, tell me how you do that). read more

Love LOVE this location! A person can only hope for a clean and friendly staff at any given UPS store but this store, THIS AMAZING STORE... the staff is wonderful!!!!! Of course the store is clean and well stocked but it's all about the staff. Honestly, every member of this staff is amazing and will go above and beyond to make sure they have done everything they can for you. read more

This note is written in appreciation for the outstanding service my family recently received from owner, Schuyler Pitt and his team provided to expedite and finalize our residential freight delivery. We truly received the most professional service and individualized attention that, in essence, were nothing short of spectacular. Given the nature of the sentimental value of the art piece all our expectations were met, accompanied with and super effort to secure, palletize, and crate our freight...simply put, were deeply appreciated. It is evident to us that Schuyler and his staff are not only expertly capable, but truly do care about customer satisfaction. We are thrilled to have been a part of the UPS Freight experience and value their commitment to excellence! Sincerely, Will H. read more

Went to ship a package, they created the label, packed it, but it didn't make it out of the store for 6 days. Just go somewhere else. Not worth the risk if you expect things to be shipped/delivered in a reasonable timeframe. read more

Lizzie really let me down today. Normally when I go into this store, the staff is on point, but I don't know if there has been a management change, or ownership change, but things are different. Lizzie watched me struggle with something and offer no help. And when I told her that I was disappointed and that her service was not up to par with the experiences I have had in the past, she basically dared me to give her a review on google! Such strange treatment, and so different than in the past. read more

Wonderful service from Schuyler ( owner) today! Helped get our house documents out today! Service with kindness and a smile! To bad I am moving I would use this store exclusively!!! read more

We became customers when the store first opened. We were looking for someone to print and bind booklets we use for training and worked out a deal with the owner. He seemed happy and we all went on with our business. We thought we had a local partner we could count on. They did good work, they treated us well and we used them exclusively. A few years later, 3 packages in a row of materials shipped from the store to customers either didn't arrive on time or required us to pay ransom to get them out of customs. We had been told UPS handled that, which the owner confirmed when we contacted him to find out what was going on. He was as confused as we were. We decided to stop using them for shipping after that. Yesterday we got a quote from them for our booklets that was more than twice what we had been paying. We had no heads up that they were increasing prices and it wasn't called out in the quote or explained. It was almost like they thought we wouldn't notice. We did. After a few emails back and forth, it became clear that they weren't going to honor our agreement or even work with us to come up with a deal that worked for everyone. I understand that businesses need to increase prices from time to time for all kinds of good reasons. This is not how you do it if you care about your customers. We had no idea you didn't really want us as customers. I guess I'm grateful to Bob for pointing it out so clearly. Now we can all move on. Schulyer - They said you were out for a few weeks. This experience is way out of line with every conversation I've had with you. Be careful who you leave your customers with. Your staff represent you. I'm happy to discuss this when you get back. If this was a review of you personally, it would be 5 stars. read more

Melinda took care of me today. I love this store. They were helpful, kind, and efficient. Kuddos

This UPS store is the BEST. The people working here are helpful, friendly, and efficient. The store is clean and pleasant to be in. I've seen them go above and beyond several times to help people with copious questions. Would recommend! read more

THEY LOST MY SON'S ENTIRE CHRISTMAS! This place is a disaster, unorganized and incompetent. Despite shipping our son's Christmas presents in plenty of time for a 12/20 delivery, guaranteed a 12/20 delivery, they have managed to lose the entire large box. Use FedEx, Post Office or Carrier Pigeon before using these people. UPS customer service was equally as bad telling me that once i filed the claim (which I did) it could take up to 8 working days to investigate the lost item. PERFECT! What a great January Christmas it will be. read more

Just stopped in today to print off some documents. The young lady there was very friendly and helpful! Amazing customer service, great staff, this will be my go to from now on! Thanks for being awesome! read more

A little hard to find in the massive shopping complex, but there was plenty of parking and we were greeted right away by the attendant in the store. We were able to get the notary services done quickly and inexpensively. Excellent! read more

Great and super nice service! The store is clean and in order every time and they even help carry stuff to the car. They have good prices on their services and always offer a tracking number. They always say hi even when I'm just checking my mailbox! read more

This place is the best shipping/mail place that I have ever been to! I was going through a breakup and had to mail about 6 big boxes back to FL and they were so kind to ensure that my boxes were packed to where nothing would break. I would never waste my time waiting in line at the post office and being treated poorly by the staff again after coming to this UPS Store. I now live in Denver, but would make the 20 minute drive to mail and ship items from their store because of how friendly they are, how much they care and how clean their store is! read more

The employee I dealt with was not knowledge or helpful. Told me to go to USPS but had no idea what services they might have to help I know you don't work for the Postal Service, but you should have more than a lay person's knowledge of how the mail works. read more

The store is clean and the staff is AMAZING! They came to my car to assist me in taking 5 large boxes into the store for drop off and they were very quick in retrieving drop off receipts for me. Will definitely keep using this store! read more

Wonderful customer service. I hurt my back and they came out and got the box. Printed and attached the label. All without making me feel like I should be doing it myself. I will drive out of the way to come to this store. read more

I had to mail a vintage mid modern chair from a home in Denver to my home in Oregon. Lots of long distance three way phone discussions! Schuyler Pitt and his staff were fantastic. They picked up the chair, packaged it and shipped it at a reasonable price. It arrived in great condition and even the delivery drivers communicated well with me re. drop off logistics. I am so impressed with the service. If I lived in the area I would use them alot! read more

New, clean, UPS shipping store conveniently located in the Belmar area. Fully and friendly staffed and have everything you need to ship your items. Even has that new store smell (not sure how long that will last though so I will enjoy it while it lasts). I'm just happy there's a convenient shipping center close to my house! read more