They charged me $2 for two black & white, letter-size photo copies; plus another $1 for the white card stock. I did talk them down to a lower price; but after I paid that, then they wanted more. Very unprofessional. I used to like this place. Maybe the management changed? read more

Great service, staff and offerings. Cannot recommend this store enough! Thanks for being a great addition to the community!

Very quick, professional and easy. I walked in there at 8 AM and was half dried away. Thank you, UPS. read more

I've been using their packaging and shipping services for over a year now, and they have always done a fantastic job. Jana and her team are super attentive and professional, I could not ask for anything better. Big THANK YOU for all your help, you have been a true partner! read more

This location does not honor refunds. Even when customer service (on the phone) tells them a refund is required, this store refuses to issue one. I will not be using UPS again. read more

Appreciate our local UPS Store. I've never waited more than 1-2 minutes for service. The staff is friendly and helpful, even amidst the pandemic. They have plexiglass barriers installed and are wearing masks and gloves. I appreciate that masks are mandatory for us, their customers as well. read more

I drove up to the Green Mountain UPS store and Chris C. made me aware that I selected the wrong Amazon drop-off location.  Instead of sending me away when they already had a very long line, he took the time during the busy holiday season to help me relocate the correct drop-off point and print a label.  Is all I can say is a needle in a hay stack.  Chris is the definition a superb customer service.  He always has great customer service with a smile on his face.  This UPS location is always point on.  Again, thank you, Chris C.   Thank you,   Clint read more

Thanks to the awesome staff as I prepped and returned many items! They were very helpful and accommodating.

Outstanding, these folks are great. I get copies for business all the time and have used all the local copy shops. However, once I came here I have no need to go anywhere else. These guys are so friendly and helpful. They not only make the cookies they are willing to come out and help get the files sent from my computer. I highly recommend this family owned franchise... they continually show how much they care! It's so nice to see great customer service. It's getting rare to find these days. So, my hat is off to the UPS store staff. read more

Thank you!!! I went to the post office (because I already had some pre-printed USPS return labels), and they were zero help:(. So I came be this UPS store hoping they might be able to help me. Not only do they accept USPS packages, they had enough recycled packaging material that I actually didn't even have to pay them anything to be able to print my remaining return label and for them to package up my four packages for me. I will definitely be coming back here. Thank you so much!!!:) read more

I have used this business for many years, like 10 years. The service has really gone down hill. Last year I spent $850.00 and the package which was sent to a wrong zip code and the destroyed the products after a lost week of sitting at the wrong address. UPS took no responsibility nor the local office, to see that it went to a zip that was not the correct one i confirmed and signed off on. This past week I was to be refunded for the shipping as the package did not make it to the shipped address and they made me wait 6 weeks to finally tell me that it will not be covered, after they told me IT WAS 100% COVERED. This store may be close, but the service and lies I just cant take anymore. They never follow up with concerns, its always the customer that has to call, leave message or stop in when you finally reach your boiling point with NO SERVICE. They simply do not care anymore. Austin is not a manger. read more

I have been going to this store for many years. The employees are lovely - offering many suggestions on how to get things done and efficient! Thank you! read more

I was just in this store and worked with Jarod. A young gentleman who went WAY above and beyond in helping me to return items to Amazon. They were deep seat patio cushions that were vacuumed packed when I got them and was near impossible to to get back into the original box to return. New packaging would have cost me a lot. Jarod provided me the Amazon number to contact about this situation and while I'll was trying to get a hold of them, Jarod continued on his own sitting on these cushions and wrapping them tight. It took a lot of time and effort and he got the job done. Im so impressed with this young man and his customer service which rarely exists anymore. Thank you Jarod! You made my day' read more

Walking in, I'm greeted immediately (or almost immediately if it's busy) by one or several of the staff. They now know my box and can remember if I have oversized mail. The staff is always friendly and amenable and are more than willing to address any issues that arise. I haven't used their mailing services heavily but when I have, the service has been outstanding. The staff addresses my concerns (i.e. mailing packages internationally, weight). If they have time, they'll even answer obscure questions such as "what is the fabric muppets are made of?" The entire staff goes above and beyond what is necessary to have a good customer experience. HIGHLY RECOMMENDED!! read more

I needed to have a document notarized and this was a great place to do it. Josh was fast and courteous. There were several people in front of me but he got everyone processed quickly and he was welcoming. read more

Unreliable!! Went into The UPS Store at 4:00 p.m. on a Tuesday to ship a package. The person behind the counter confirmed the package would ship that day as their last pickup is @ 6:30 p.m. I filled out their form, paid $20+, got a receipt, and left. Went home to check the status of the package around 6:00 p.m. and the package still had no tracking information. I called speaking to the same person and he told me it would ship out that day @ 6:30. The package did not ship on the date I was told, prolonging the delivery date upsetting a client. This made me look bad and unreliable when it was really the UNRELIABLE UPS STORE. read more

This past week I visited your store for an important printing project of about 1000 pages. This e-mail is to let you know what a terrific job Valerie did. She went through the CD with me to thoroughly understand what I needed and completed the job in less than four hours. It was collated with card stock dividers, three hole punched and in perfect order. Valerie was very pleasant and obviously quite capable. She provided the best experience I have had with a small business in a long time. Congratulations and Thank you! read more

This is the third time I went into my local ups store and they overcharged me to ship a package. $20 to ship a package that is not very big and less than a pound in weight is RIDICULOUS. Other ups stores always offer their best price, especially since I always ask for the most cost effective option. read more

Excellent service and well run store. I have been there several times over the past 5 months and really appreciate their friendliness and prompt customer service. They multi task well which is a huge help if you want to just get in drop off your packages and go. read more

This store is THE WORST. I am currently renting a box from them. I am under contract and am working on getting one somewhere else. More mail has been lost because of either incompetence or theft than I have ever experienced in my life. W-2s have had to be sent multiple times. Personal cards have been opened and looked through before putting them in my box. I have tried speaking with the employees and manager there. All I get are excuses "The mail sorter is new!" "nobody should sent money without a tracking number!" "We are short staffed today!" They even added an additional person to my box without proper paper work and identification. Seriously. Do not get a PO box there. If you care about getting your mail, then don't waste money on their piss poor service. I wish I could give them NO stars! read more

I sent a friend there yesterday to get a copy of insurance for her car. Five people were working and gave her a hard time and charged her $2.25 for the copy. I appreciate being able to do business locally however not at the cost of decorum and racketeering. read more

Every time I've ever gone in all the staff have been very friendly and helpful. Just today the clerk that helped me named Hava was so friendly and enthusiastic it really made our day. They are lucky to have her representing their store. read more

The store closes at 6:30 and I walked in at 6:27. Dana and Hari were so friendly, courteous and helpful. They checked me out close to 6:45 with a smile! Awesome customer service! Thank you. read more

INEPT STAFF - unable to figure out how to ship to Mexico. I wasted 20 minutes today working with UPS employee Josh (12081 W Alameda Pkwy, Lakewood, CO), to ship a small box to Mexico. I handed him the written address, which upon asking to review the UPS label, I saw that he had entered incorrectly. I asked him to redo it. Twice he told me the incorrect address was fine; twice I replied that I need to have the address 100% correct, and I explained several times which rows were the street address and which were the city, state and country. The name of the street was being entered after the country. The third time his coworker told me rudely to be patient. Waiting 20 minutes for the correct address to be printed is highly patient and I do not appreciate being told the incorrect address in Mexico "will get there just fine" especially for a $72 shipment. I finally walked out and will ship my package via DHL. read more

Called from out of state to this store to rent a PO box for my son who is in Lakewood for college. Spent ten minutes on the phone with a clueless young woman trying to find out if the store was a reasonable driving distance for my son. When I asked if I could speak to someone else, she put me on hold for so long that I hung up. I still have no idea where the store is located and I have no PO box. I would also think twice about shipping from this place....packages may end up in Timbuktu. read more

Absolutely fantastic. I would never have expected a post office to have such stellar customer service but this location is great. Dana is awesome. She runs a great team and makes sure that they are always courteous to customers and cognizant of their needs. I have a P.O. box here and even if there is a line they recognize that I'm just there to grab a package. The team knows me by name, grabs my package, and has me on my way without the need to wait in line. Overall this is a 15 second interaction and does not interfere with the transactions that are already in progress. The team does its best to accommodate all their customers without compromising the service they provide to each one. Even if I have a "special" concern they never make me feel like I'm a burden. Thank you Dana for making one part of my day far less stressful! read more